HOW DO YOU FEEL TOTALLY ABOUT VERIZON SERVICE...PERIOD

DISAPPOINTED IN THIS HOME CONNECT AND VERIZON SERVICES. MY FATHER HAS HAD VERIZON SERVICE RESIDENTIAL (LANDLINE) FOR YEARS. HE DECIDED TO GET A CELL PHONE. WE WERE (SUCK IN) TALKED IN BY A WIRELESS REPRESENTATIVE PERTAINING THE LANDLINE PHONE FOR A BETTER DEAL UPON PURCHASING THE CELL PHONE. WE DECIDED TO CONTINUE TO KEEP THE NUMBER TO THE LANDLINE PHONE. SINCE RECEIVING THE HOME CONNECT....WE HAVE HAD A GREAT DEAL OF BAD EXPERIENCES WITH THE HOME CONNECT TO THE LANDLINE. WE WENT TO PURCHASE A NEW PHONE FOR THE LANDLINE PHONE. WE ARE NOT PURCHASING THE HOME CONNECT BOX TOTALLY. THE CELL PHONE WAS FREE WITH 2 YEAR CONTRACT AND WE ARE SUPPOSE TO HAVE (2) SEPARATE LINES. ONE FOR THE LANDLINE AND THEN ONE FOR THE CELL NUMBER. IT APPEARS THAT THE REPRESENTATIVES AT VERIZON ARE DENSE ABOUT THIS SITUATION. THEY DECIDED TO PUT OUR LANDLINE PHONE SERVICE UNDER WIRELESS AFTER WE HAVE BEEN WITH VERIZON RESIDENTIAL WITH THIS SAME NUMBER FOR YEARS. THEREFORE, WE ALREADY HAD A LINE WITH VERIZON RESIDENTIAL. HOWEVER, BECAUSE THEY DECIDED TO PUT US UNDER THE VERIZON WIRELESS WITH THE LANDLINE PHONE AND CELL PHONE BECAUSE OF THE HOME CONNECT. THE BILL WE HAD WITH VERIZON RESIDENTIAL PERTAINING TO THE SAME LANDLINE PHONE WITH HOME CONNECT WAS PAID. THEY ARE TELLING US WE HAVE TO PAID TO ACTIVATION FEE SEPARATELY ALTHOUGH WE HAD A LANDLINE WITH VERIZON WIRELESS. ALSO, THE AMOUNT THEY ARE CHARGING FOR THE VERIZON WIRELESS HOME CONNECT LANDLINE IS NOT UNDERSTANDABLE. WHY?!?!? BECAUSE WE JUST PAID FOR THE BILL TO THE SAME LANDLINE SERVICE WITH VERIZON WIRELESS. THEN THEY MISSPELLED OUR LAST NAME FOR THE VERIZON WIRELESS BILL TO WHICH THEY ARE CHARGING FOR THE LANDLINE SERVICE AGAIN UNDER THE SAME ACCOUNT USE FOR THE CELL PHONE. IN A MONTH TIME VERIZON WANTS US TO PAY ADDITIONAL $100.00 FOR THE LANDLINE SERVICE UNDER THE VERIZON WIRELESS AFTER PAYING BEFORE THE BILL DUE ON JULY 12 2014 WITH VERIZON RESIDENTIAL. THIS MEANS WE ARE PAYING ALMOST $200.00 FOR THE LANDLINE SERVICE FOR VERIZON WIRELESS AND VERIZON RESIDENTIAL. THEN THE SERVICE WITH THE VERIZON WIRELESS FOR THE LANDLINE SERVICE USING THE HOME CONNECT BOX IS SAD, PATHETIC AND DISGUSTING. THE SERVICE IS AS THOUGH THE LANDLINE HOME CONNECT IS BEING USED AS A MOBILE PHONE IN LIEU OF A LANDLINE PHONE. WE GET RESPONSE ON THE LANDLINE SUCH AS TEXTING, ETC. HOW CAN YOU DO THIS WITH A CORDED LANDLINE PHONE. ALSO, IN ADDITION TO THE EXTRA $100.00 FOR THE LANDLINE HOME CONNECT WITH VERIZON WIRELESS AND ALSO WANTS US TO PAY ALMOST $100.00 FOR THE CELL PHONE TO WHICH THE PHONE ITSELF IS FREE! WE NEVER HAD TO PAY FOR CALLER ID TO BE DISPLAY ON THE LANDLINE PHONE BECAUSE IT WAS PART OF THE VERIZON RESIDENTIAL SERVICE. WE ONLY ASKED THAT THE SAME SERVICE WE HAD WITH VERIZON RESIDENTIAL. OH!!!! PLEASE ALLOW ME TO EXPLAIN THIS. WE DISCUSSING THIS SITUATION WITH VERIZON WIRELESS TO WHICH BOTH SERVICE IS (NOW!!!!) UNDER VERIZON WIRELESS UNDER THE SAME ACCOUNT NUMBER...IT ALWAYS APPEARS THESE REPRESENTATIVES CAN NEVER, NEVER LOOK AT THE HOME CONNECT LANDLINE ACCOUNT UNDER THE SAME ACCOUNT NUMBER WITH THE CELL PHONE. OH!!!!! THE TELEPHONES NUMBERS ARE DIFFERENT FOR EACH. WE CONTINUE TO KEEP THE SAME NUMBER FOR THE LANDLINE HOME CONNECT. THE REPRESENTATIVES/VERIZON WIRELESS IS CARRYING THE LANDLINE HOME CONNECT AS IF IT IS A MOBILE/CELL PHONE WITH A HOME CONNECT DEVICE. RIDICULOUS, SAD, PATHETIC AND DISGUSTING!!!!!!!! THE LANDLINE PHONE IS NOT A MOBILE/CELL PHONE. THE OPERATIVE WORD IS "LANDLINE" WHICH MEANS A CORDED PHONE WITH ADDITIONAL CORDLESS PHONE. I DO NOT BELIEVE THIS MEANS A CELL PHONE WHICH IS MOBILE. THEY WANT US TO PAY ADDITIONAL $100.00 FOR THE LANDLINE PHONE WHICH IS NOT MOBILE AND $100.00 FOR THE CELL PHONE. THE BILL WILL BE NORMALLY UNDER $100.00 FOR BOTH SERVICES. I DO UNDERSTAND THE ACTIVATION FEE FOR THE CELL PHONE AND EVEN FOR THE LANDLINE SERVICE BUT AGAIN THE BILL WILL BE LESS THAN $200.00 PAYING THESE FEES. ALSO, THE SERVICE ONLINE TO CHAT IS PATHETIC AS WELL. WE TOLD THE REPRESENTATIVE THAT THE BILL FOR THE LANDLINE PHONE UNDER VERIZON RESIDENTIAL WILL BE PAID ON JULY 2, 2014 IN THE AMOUNT FOR ALMOST A $100.00. HOWEVER, VERIZON CONTINUE TO BILL US AFTER PAYING THIS AS IF THEY WERE NOT AWARE OF THE PAYMENT ON JULY 2, 2014 FOR VERIZON RESIDENTIAL. WE WERE SENT ANOTHER DEVICE AND RECEIVED ON JULY 17,2014. WE SENT THE OLD DEVICE BACK ON 7/18/2014. SOMETIMES WE BELIEVE VERIZON WIRELESS IS MESSING WITH OUR SERVICE ON THE LANDLINE HOME CONNECT. WE CONTINUE TO GET A CLICKING SOUND BEFORE ANYONE RESPONDS TO OUR HELLO BY THE TIME THE CLICKING STOP THAT PERSON HAS HUNG UP. WE GET RESPONSES AFTER DIALING A NUMBER ON THE LANDLINE FROM A REPRESENTATIVE TELLING US THE CALL DID NOT GO THROUGH...IT IS PATHETIC AND DISGUSTING. THE SERVICE SUCKS WITH VERIZON WIRELESS PERTAINING TO CUSTOMER SERVICE, ETC. THEN WE YOU TRIES TO EXPLAIN...THE REPRESENTATIVE WITH WIRELESS CONTINUE TO SAY WE CAN NOT REVIEW THE SERVICE WITH RESIDENTIAL TO WHICH WE DO NOT HAVE OR PROBABLY DON'T HAVE AN ACCOUNT ANY LONGER BECAUSE IT IS UNDER TO DIFFERENT NAMES MAINLY BECAUSE VERIZON WIRELESS HAS MISSPELLED. WE ARE TRYING TO RESOLVE THIS MATTER HOWEVER, TO NO AVAIL IT APPEARS THE VERIZON WIRELESS AND VERIZON RESIDENTIAL IS JUST AS BAD OF SERVICE AS WE ARE GETTING WITH THE SERVICE USING THE LANDLINE AT HOME. THE LANDLINE CAN NOT BE A MOBILE AS THE SAME WAY THE CELL/MOBILE PHONE. AGAIN, THEY ARE TREATING THE LANDLINE HOME CONNECT AS IF THE PHONE BEING USED IS A CELL PHONE AND IT IS NOT.

Also...
3. Because you're no longer with Verizon Residential you will have different billing with Verizon Wireless. That includes an activation fee when you create new lines of service as well as being billed one month in advance. This would reflect on the very first statement you received from Verizon Wireless.
4. If your cell phone and Home Phone Connect are showing on two different accounts, one line may have been placed on a sub-account. If you wish you can request that the two numbers be consolidated onto one account.
The next time you post, it would be easier to understand what you wrote if you would not type in all CAPS AND separate your individual concerns into paragraphs.
Thank You.

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How did you feel about your first mac?

As an early christmas present I received a 13 inch macbook air, 2GB RAM and 1.86GHz dual core cpu.
I am mostly used to PC laptops running linux or often I put solaris on them. I study Computer Science and have Asperger's Syndrome.
I got my mac as windows had too much bloatware and Linux was too unstable on my 64-bit hardware (needed 6 GiB RAM for large compilations). I was going to use the macbook air to take notes and some minor work between classes such as writing assembly subroutines, C and java. The primary use of this system was going to be as a personal assistant to have my calendar and files etc.
The system is so powerful with a full 12 hours battery life when working on the localhost that it can out-do a 2.4GHz dual core with 6 GiB RAM PC running any OS. This system is now used for all my work due to it's capabilities and portability. After only one week with a mac I dont know how I lived without one, and my carer says it has made me show immense improvements day-to-day. I am now tempted to learn Objective-C as well as how to use Cocoa from Python to be more efficient, especially after seeing the perfection in this system.
How did you feel when you got your first mac?

A related question might be, what did you think about the introduction of the IBM PC?
I had been designing digital systems and working with computers for a few years before the PC's introduction in 1981. The mainstay systems were 8 bit Z80 or 8085 machines running at 4 or 6 MHz. They ran CP/M with its command line interface. Although the maximum memory these systems could use was 64 MB, being a single user, single-task operating sytem, even the most resource-hungry programs (word processors for instance) ran very fast. CP/M itself needed only a few K.
Dual floppy disk systems were common, 180 KB per disk unless you had double sided floppies - 360 K. The A drive booted the operating system, after which you could insert a program disk. The B drive held your data. I had one machine with a whopping 5 MB hard disk - the C drive. I treated it with special reverence.
When rumors began about IBM producing its version of a desktop PC, many people including myself had grand expectations. Clearly Big Blue would emerge as the leader in desktop computers, since they had the resources to dictate what the standard would be. Everyone knew the others would be left in the dust. What kind of processor would it use? How much memory? Would it have a slimmed down version of the multiuser, multitasking operating system used in its System/34 minicomputer? Or would it resemble something that DEC used in its PDP-11?
Well, when the IBM PC came out in 1981, needless to say it was an enormous disappointment. It wasn't much better than anything else I had already been using for three or four years already, except the PC was much, much more expensive. No hard disk unless you wanted to buy an upgraded power supply (more $$$) and then all they offered was 10 MB. Forget about multiple users or multitasking. It didn't even have the equivalent of CP/M's PIP. The whole thing seemed... intentionally crippled. This was supposed to be the future of computing? In my opinion it was a major step backward. The XT that followed it offered only minimal improvements. I rejected the IBM PC as not cost effective and kept using my CP/M dinosaurs.
So, when Apple introduced the Macintosh a couple years later I finally saw, in the flesh, what I thought a computer ought to be. A totally bit mapped display, a robust 16/32 bit processor, real sound capability (everything before it could only "beep") and a true graphical UI. You could name a file anything you want, no 8x3 idiocy. +To this day+ Windows carries remnants of 8x3 filenames!
The Macintosh blew away the PC, if not in performance, in its potential. Unlike the "crippled" PC the Mac seemed limitless. This was cool. The Mac wasn't without limitations though - there was no good way to install a hard disk for instance - but for some reason I considered those limitations trivial and believed they would be overcome in the near future. I waited for the first "upgrade" - the "Fat Mac" with a whopping 512K memory. Half a megabyte!
I used that computer for several years, until the SE/30 came out, which I kept in service for about ten years. I ultimately expanded its memory to 32 MB while PC users were struggling with extended memory or expanded memory - you had to know which was which - to get beyond the PC's stupid 640K barrier. My 30 MB HD eventually grew small, but that was easily remedied with an external SCSI drive. Although the computer did everything I ever expected it to do, the Internet eventually made it functionally obsolete. It could run a browser (forget which one) but the black and white limitation made it marginally useful.
I eventually replaced it with an iMac, which echoed the original Mac's introduction with its forward-thinking design. The iMac opened up a new world in much the same way the original Macintosh did in 1984.
All my Macs still work.
yoshitaka wrote:
... After only one week with a mac I dont know how I lived without one, and my carer says it has made me show immense improvements day-to-day.
That pretty much sums it up.
In retrospect, I believe that IBM and its marriage of convenience with Microsoft delayed the evolution of desktop computing a decade or more. I cringe whenever I think of the aggregate productivity loss and utter frustration shared by millions of PC / Windows devotees all these years.

How do you feel about the hacktivist group Anonymous?

How do you feel about the hacktivist group Anonymous? Are they heroes or criminals to you?They have done many things one would consider a good deed and some which one wouldn't. They were voted as one of the Top 100 Most Influential People of 2012 in Time Magazine. They have been linked to or played a major role in such things as ISIS, North Korea, Sony, Xbox, Westboro Baptist Church, Chinese Government, etc. They are considered to be in the Top 10 for greatest hackers/hacktivist groups of all time. * My personal views: I kind of like them and what they do. Granted everything they have done hasn't been with good intentions, but for the most part they seem to play the role of good hackers/hacktivists (if such a thing exists). Good day.
This topic first appeared in the Spiceworks Community

How do you feel about the hacktivist group Anonymous? Are they heroes or criminals to you?They have done many things one would consider a good deed and some which one wouldn't. They were voted as one of the Top 100 Most Influential People of 2012 in Time Magazine. They have been linked to or played a major role in such things as ISIS, North Korea, Sony, Xbox, Westboro Baptist Church, Chinese Government, etc. They are considered to be in the Top 10 for greatest hackers/hacktivist groups of all time. * My personal views: I kind of like them and what they do. Granted everything they have done hasn't been with good intentions, but for the most part they seem to play the role of good hackers/hacktivists (if such a thing exists). Good day.
This topic first appeared in the Spiceworks Community

How do you display total time for playlist in Itunes 11

how do you display total time for playlist in Itunes 11

"I can see the total time in my playlist on the computer but not on my device??"
I have just posted a question asking the same!
Did you have any joy?

How do you find out about new VoD videos

Quick question for FiOS TV users - how do you (personally) find out about new on-demand videos?
Do you rely on the Spotlight email, or the trailers playing in the VoD store-front, or mail inserts etc? Keen to hear what everyone thinks works best!
Thanks,
Rich

Here is one suggestion for you.
http://www22.verizon.com/residential/fiostv/vod/vod.htm
Joe D
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

Who's recently purchased an N8 and how do you feel...

Hello Folks,
I'm curious to find out from those of you who've recently purchased an N8 or E7 how you feel about the recent partnership announcement between Nokia and with Mircrosoft and would you encourage others to buy one of these devices?
Thanks,
Dj

Got it two weeks ago. I have done the following and confirm it works:-
Installed:
Garmin XT ( better than nokia maps for me).
Installed not working:
Navigon 7.4
Ndrive 10.1.15 ( navigates but no sound even when installed, known issue)
Other Points:
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- Have put another APN on and is occasionally says ''maximum number of connections in use" so I just ignore the message. Anoying especially when navigating.
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- Cannot easily move contacts across from my old N95 but i found a long winded way to do it.
- Cannot export contact from Ovi. But there is a free longer method. Forget google sych too much monies.
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- The only thing this phone does not have is a typical MS blue screen of death! (kidding)
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Why do you feel that Mozilla is the "thought police" and how do you feel that my family deleted you from every computer and mobile device that we have?

Some people have different opinions from yours.
you are not infallible
I am deleting your
How does it feel to be part of the thought police
What happened to "i disagree with you wrongheaded opinion, but defend your right to have it"
I may agree with your corporate opinion, in this case, but can't allow tyranny
goodbye forever.
''not a support question - locked by a moderator''

Do you know what I hate? People who demand free speech
for themselves, but if someone else has a different opinion''' . . . . .'''

I purchased Season 5 of Dexter using the "pass" yesterday and itunes is downloading24 episodes (a double order). How do i stop it? How do you talk to a customer service person?

I purchased Season 5 of Dexter using a "pass" yesterday and today Itunes is downloading 24 episodes (a double order). How do I stop it?
Did I order twice by mistake? How do I contact an itunes customer service person?

If you ordered it in HD, then you get the SD version as well ( for viewing on ipod/iphone).
You cannot stop it. There is no phone number to call.
You can click "Support" at the top if this page and click the link under "Contact Us" to contact them.
You can look at your purchase history to see what you were billed for, but I would guess that you are seeing the HD and SD version as you should.

How do you market your database backup services?

All database-driven sites need to be backed up at least weekly if not daily. How do you market this service to your customers? I personally prefer to back up daily because if the client screws up something they will naturally expect it to be easily fixed.
Do you include this as an option in the hosting plan? How do you price it? As an ongoing subscription or a single payment? Personally I don't want to go through the trouble of scheduling cron jobs or configuring a backup extension without getting paid for it...

What, you're prepared to back up a sites database on a daily basis for $100 dollars a year? Is it worth it. I agree though a database should be backed up regularly but I don't know whose responsibility that should be. If the client is prepared to pay an agreed fee for it then I guess it's ok but surely more than $100 a year. I would set the fee high to deter them from making me responsible. Just give them access to the control panel and then it becomes their worry and not yours.
Good hosts will be making daily back-ups anyway so one would hope that if one of their servers fails the information is backed up on another server preferably in another building in case of fire damage.

How do you find out about Kernel panics?

Can anyone please explain to me how does one find out about Kernel panics, where to look etc? Thanks and regards

When the operating system kernel, one of the most basic, foundational levels of the Mac OS X operating sytem, detects some kind of exceptional condition or internal corruption or when the hardware sends it a signal of some grave error, which can be a bug in the system software or a driver or can be a hardware problem and the situation is not one that can be dealt with and continuing operation is impossible, then the kernel "panics." It does it's best to shut down gracefully, but it's an abortive termination of all system activity, after which a reboot usually takes place (though you're notified and must intervene before that happens).
It is a serious error and should not occur, but computer technology, both hardware and software, being what they are, there's no way to absolutely guarantee they won't happen. Unix-based systems such as Mac OS X have pretty good reliability, especially since Apple controls both the hardware and software. Still, 3rd-party software can be incorporated into a system, and Apple does not control or certify that code, so there's ample opportunity for poorly written add-ons (especially hardware drivers) to cause problems.
Randall Schulz

How do you remove totally an application in Imac

how do you remove a program or application totally in Imac?

It depends -
if you installed it by dragging it to your Applications folder, simply drag it to the trash.
If the app has its own installer, then check to see if it also has an uninstaller as it may leave bits and pieces in various places
Do not delete/trash any application that came preinstalled with the system - if yoiu don't want it, simply ignore it.

SEM Allocations - How do you make the Distribution work by Period not ***?

I have configured an SEM BPS Allocation function.
The function appears to work as expected except for the distribution values that are being used in the calculation. The distribution values being used are the cumulative total and not the period values.
E.G...........................................P1.............P2........Total
Sender
Sender Value............................100............200..........300
Distribution Ratio's
Receiver 1...................................1...............7............8
Receiver 2...................................2...............2............4
Receiver 3...................................7...............1............8
Expected Results
Receiver 1.................................10.............140........150
Receiver 2.................................20...............40..........60
Receiver 3.................................70...............20..........90
Actual Results
Receiver 1.................................40...............80........120
Receiver 2.................................20...............40..........60
Receiver 3.................................40...............80........120
Can anybody tell me what setting I am missing to tell the distribution to use period results rather than cumulative results?
Many thanks

In the planning level I am using fiscal year and posting period. The posting period was set to be periods 1 to 12.
In the setup of an assessment function there are 4 input areas:
Sender - where I am choosing a sender cost center and identifying a secondary cost element.
Receiver - where I am identifying the cost centers to receive the assessment and the same secondary cost element (to be the same as R/3 assessments).
Trigger - identifying the range of cost elements where the original costs are held on the sender.
Distribution - where I identify the statistical key figures where the values are held to calculate distribution ratios over the receiving cost centers.
I have attempted to insert posting period into the assessment structure, but have been getting a message that posting period is included in a higher method, which did not appear to be the case.
In reviewing this while answering your initial questions, posting period is now able to be input into the structure, and the assessment appears to be working.
Thank you for trying to help.
This appears to be one of those strange items where some previous configuration had not cleared in the relevant tables.

How do you feel about VZWs replacement policy?

Personally, I never had issues till last week. I called, talked to a rep, had problems with 4G, spent 30+ mins troubleshooting, he tells me that they'll replace it. Asks me if there's any damage; I say yes to the top corner, scratch from hitting the ground. Sends me a refurb (which is fine) and I send mine in. I get an email, "Your returned device has physical damage that was not caused by electrical or mechanical malfunction and is therefore not covered by the manufacturer's warranty." Great. The rep tells me there's "evidence of corrosion which supports water damage." and has a picture of the USB port with a big red arrow. Wonderful. I ask him what options I have? Long story short, none. They're keeping my phone and going to charge me $300 for the refurb.
How in the world is this fair? There's no way to know whether or not a phone is going to be replaced until I send it in and it's inspected. Even if you took it to a store, they're not qualified to speak on behalf of VZW that a phone will or will not be replaced. Am I off base here? Why do I not have ANY options? Why couldn't I have been contacted to say hey we're not going to warranty replace your phone, do you want it back or pay the charge? It's total crap.

Did you ever get this issue resolved? I'm having a very similar issue which I'm trying to get it resolved last several weeks and no luck.

How do you feel about the TOC?

I'm thinking I might submit enhancement request.
Issue 1: If slides are grouped, the first level TOC entry does not auto-expand when user navigates into the group. I feel the second level of the TOC should open up automagikally. This is standard with RoboHelp or Articulate.
Issue 2: Has been discussed and I don't see a workaround. Simply stated, I want the status of a slide set to "complete" (green checkmark) upon entering the slide. Currently, user must click button or clickbox to trigger the status change, or slide must play all the way through. I'd like the user to be able to click the contiue button in the playback control and still have the slide marked complete. Seems like there ought to at least be a status variable to set upon entry but a global setting would be better.

Hello,
In CP5 width of the TOC can be controlled in the TOC settings, default and minimum is 250 pixels.
If text entries are too long, they will appear totally as a rollover (was already so in CP4).
Lilybiri

How do I contact corporate about Verizon Wireless store scamming me?

Hi all,
On September 8th, I signed up for a MiFi 2-year contract that came along with a free Jetpack device. I specifically told the salesman to tell me about all of the charges in advance, so I wouldn't be surprised when the bill came. He told me it was $80 per month for the plan, plus $18 for tax on the device. Nothing else was mentioned.
I then sign up on the Verizon website and download my Equipment Receipt and my 1st Bill Estimate. Boy was I shocked! They were charging me $260.66, for what I'm still not sure, because NOTHING ADDED UP. It would seem that Verizon cannot even perform simple addition. I also noticed that the receipt said the following (I'll paraphrase):
1. I had 14 days to get out of this mess.
2. They expect me to pay a restocking fee of $35 just for returning their "free" device.
3. I was only entitled to a credit for the activation fee if I cancelled my service within 3 days of signing up.
This was a red flag to me, having wasted my valuable time previously with other irresponsible credit card companies. So I went into the same Verizon Wireless store where I signed up and told them I wanted to return the device and cancel my plan on September 11th, which would entitle me, according to them, to be credited back for the activation fee; the estimated bill says this amount is $35.
They said they would charge me the $35 restocking fee. I told them I thought that was unfair for the following reasons:
1. The device was free;
2. I never agreed to that when I signed up. They just printed it on the receipt after I signed up. The next thing you know, they'll tell me I owe them my next child. How can they just make stuff up after the fact?
So I refused to pay and told them (the manager was there along with 2 other salespeople) I was returning the device. They refused to give me a return receipt, so I left the device there and walked out, filming the whole thing (just me and the device).
In response, the manager said she was going to charge me for everything as if I never came into the store and returned the device.
Now it's September 13th and I received a call from another salesperson at the same store (on Topanga Blvd. in Woodland Hills, CA) saying I left my equipment there and would I like to come in and pick it up or would I like it mailed to me. I explained the situation to him and he STILL INSISTED ON MAILING BACK THE DEVICE TO ME, unless I agreed to come into the store and let them process the return/cancellation the way they wanted, which would mean (according to this salesperson) that not only would they charge me the $35 restocking fee, BUT THEY WOULD ALSO CHARGE ME ANOTHER $35 AS IF I JUST RETURNED THE DEVICE TODAY.
I asked for his supervisor and was told she's not there today. I then asked for the contact info for someone higher up in the chain of command, and was refused.
This is such a scam! I feel sure that someone higher up would understand that they will lose me (and as many people as I can tell this to) as a potential customer over chump change, which is just silly.
I really don't know if the problem is just this store or all of Verizon, but if I can't get this resolved in the next hour or so through this forum (hello, any Verizon reps out there?) I'll just make sure they can never take any more of my money by never considering using Verizon again, both for personal use and at work (I'm in IT and make those types of decisions at work), and convincing as many people as I can not to use them also.
The ball's in your court, Verizon. What will you do?
(receipts attached for your reference)
>>Attachments removed as they contained personal information<<
Message was edited by: Verizon Moderator

Thanks for reaching out to us via the community forum, zeroimpedance. We did have to remove the receipts that you attached since they contained your personal information.
I will reach out to you via Direct Message in order to get more details from you.
I'm pretty sure the 1st bill had the charges that include this month as well as a month in advance as well as the activation fee.
I would recommend going back to the store in order to ensure the service is canceled if that is what you desire. I also recommend you getting a receipt that indicates the service was canceled. Of course, we don't want you to leave so I would prefer to help with the understanding of the bill.
TamaraH_VZW
Follow us on Twitter @VZWSupport

HOW DO YOU FEEL TOTALLY ABOUT VERIZON SERVICE...PERIOD

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