How do you get up live chat. Need to contact BT r...

OK so I got my latest bill and BT wanted to up my direct debit charges to £56.00 per month! I'm only on Option 1 broadband and obviously a call package that is WAY too expensive. There is no way I can afford that so - somehow - through this complicated and baffling BT website, I managed to have a live chat with someone.
I paid off the excessive monies owed and I was assured my direct debit would stay at £36.50. However, thinking about it I decided to see if I could change the amount online.
Low and behold when I went into the change direct debit section, it advised at DD per month of £46.50 - a whole £10 LOWER than what BT had said on my bill.
So, I changed it to that and I also changed the date coming out from the 2nd to the 6th of every month.
Now, the amount hasn't changed on my bank account, they are still saying they are going to take out over £50.00 per month from April and I want to be assured that this is all incorrect and that perhaps it's taking longer than normal to get things changed.
Can I find the live web chat again to log onto it? No.
Do I want to phone and go all round the houses pressing '1' or '2'? No.
Do I want to email? No. Purely because I ask for an email back (proof!) and all I get are phone calls.
I just want to know if things are as I want them!! Is this too much to ask BT? Can you not simplify your website so that it is easier to get in touch via web chat instead of clicking on a link - only to be sent to another link?
I have to say, once my contact is up I'm outta here!! You are so expensive and you can never be got hold of!.

Hi Debski
Debski wrote:
obviously a call package that is WAY too expensive.
BT do offer an unlimited anytime phone package. For £4.99 extra per month, you get free calls 24/7 to 01,02,03,0870 and 0845 numbers. For any other number you can log on to SayNoTo0870, then type in the number, for example 0871 and in a majority of cases, you'll find a 01 alternative. This should bring the phone bill down by quite a bit. (Line rental + £4.99 - should be all you need to pay, unless you call mobiles from your landline. If you do, IIRC BT also offer a package for this to also bring the tariff down)
I managed to have a live chat with someone.
From the Bills & Call Packages main page, you'll find the live chat there.
But here's the link anyway - http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
Debski wrote:
Oh and could you tell me why I've get charged three months Broadband and line rental in advance?
Sounds like you're now on quarterly billing instead of monthly
-+-No longer a forum member-+-

Similar Messages

TS3999 How do you get info entered into iCal and Contacts on an equipped iPhone to push back to an equipped MacPro? so far it's only a one way street Macpro to phone, and that's not what I was told it would be.

Hi, all.
How do you get information entered into iCal and Contacts on an equipped iPhone to push to an equipped MacPro? So far it's been a one way street Macpro to phone, and that's not what I was told it would be. I've been through all settings on both devices and see no way to do this. Help! If I synch the old fashioned way, what's going to happen?

First check that all your settings are correct, that contact syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
Make sure the contacts you are adding are added to your 'iCloud' group and not an 'On My Mac', 'On My Phone' or other non iCloud group (you can do this by checking in groups), non iCloud contacts will not sync.
If you are sure that everything is set up correctly and your contacts are in the iCloud group, you might try unchecking contact syncing in the iCloud settings, restarting your device and then re-enabling contact syncing.
First check that all your settings are correct, that calendar syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
Make sure the calendars you are using are in your 'iCloud' account and not an 'On My Mac', 'On My Phone' or other non iCloud account (you can do this by clicking/tapping the calendar button in the top left corner of the application ), non iCloud calendars will not sync.
If you are sure that everything is set up correctly and your calendars are in the iCloud account, you might try unchecking calendar syncing in the iCloud settings, restarting your device and then re-enabling calendar syncing settings.

How do i get a live chat with apple support with no phone

My phone is dead, how do I get to have a live chat with apple support online?

You'll need to contact Apple support.
Go to:
http://www.apple.com/support/contact/
and Navigate through the options.
Eventually you 'll find you can setup a call to a landline if you wish, or get a chat session if a support person is available.

How do you get multiple live instruments to put out sound?

I just got a M-Audio 61 keyboard from my wife for our anniversary. I love it and it works great with GarageBand 1.X. I also have a guitar I use with GB. It is plugged in the 1/8 in. mini jack input in the back of the Mac. I however can't get both to put out sound at the same time. Lets say, for instance, that I would play the guitar and my wife the keys. How can I get both to put out sound at the same time?
Thank for any help you can offer.
Your friend in Mac OS X,
Jose

Danke Christoph!
I was glad to get your response. I thought I was not doing something right in GarageBand. I'll get GB2 and try out multiple live sources.
Once again thanks.
Your friend in Mac OS X,
Jose Mauricio Cuervo

How do you get a LIVE person at this company???????????????????

I have been trying for over 3 hours to talk to a LIVE person and the "few" times they have asked on all their stupid options if I wanted to speak with a customer service rep to dial "0", I have then been cut off. What do you have to do with this company to speak with someone? I have tried every phone number I could find and hit every option they offer. PLEASE HELP!

cananyonehearme wrote:
I have been trying for over 3 hours to talk to a LIVE person and the "few" times they have asked on all their stupid options if I wanted to speak with a customer service rep to dial "0", I have then been cut off. What do you have to do with this company to speak with someone? I have tried every phone number I could find and hit every option they offer. PLEASE HELP!
Thank you all for your responses. It's greatly appreciated.
@cananyonehearme,
I definitely understand your frustration and apologize you are having difficulty getting a hold of a live Customer Service representative. I am here to help with any concerns you have. Please, if you still need to speak with a live representative feel free to send us a private message with your name and mobile number so we can contact you. Also, please provide the best time to reach you.
To answer your original question, in the future if you wanted to speak with Customer Service over the phone you can call 800-922-0204 or dial *611 send from your cell phone. You can follow the prompts so you are routed to the appreciate department or you can just hit "0" until you are directed to a representative.
Hope this information has been helpful and I apologize for any inconvenience.

How Do I get to 'live chat' with a skype operative...

Every time I try to make a call using skype credit, the call drops away without ringing. Is there a way to chat online with a skype operative to understand why this is happening?
I have plenty of credit so that's not the issue.

For lower-priced (non-CC) products, you have to indicate you’re having problems with your Adobe ID or Licensing and you’ll get a chat link.
If you choose Installing/Setting Up/Troubleshooting, then the only option is the forums.
The screenshot suggests you can also pretend you’re having issues with Creative Cloud rather than Photoshop Elements, then you’ll also get a Chat option.

HT2534 how can i make a purchase it is saying contact applel support and i can not get a live chat person now

how can i get a live chat person

800-275-2273 in the U.S.A. and I think Canada.
Also, read this.

How can you get OS Lion back if you already downloaded Mavericks? I CANNOT live with the battery life of 2 hours!! HELP

How can you get OS Lion back if you already downloaded Mavericks? I CANNOT live with the battery life of 2 hours!! HELP

Kappy wrote:
Don't downgrade OS X without first erasing the drive. You cannot restore a Time Machine backup of Lion directly on top of a later version of OS X such as Mountain Lion or Mavericks.
When you "Restore from a Time Machine Backup.", the drive will be erased for you, but yes, won't hurt to:
Boot into Recovery (hold ⌘R on boot)
Utility->Disk Utility->Erase Macintosh HD, then Repair Macintosh HD
Quit Disk Utility
Then Select: Restore from a Time Machine Backup.

How do you get around needing a credit card for setting up family sharing?

How do you get around needing a credit card for setting up family sharing?

khuerter wrote:
I appreciate the replies about needing to setup a credit card for agreeing to pay for purchases and letting someone else be the Family Organizer. The purpose of my question is to know if there is a way around apples requirement to have a valid payment method on file...we have money in our apple account (use iTunes gift cards) and I do not want to store my CC info at apple. It seems like very odd that money in your account would not be enough to setup Family Sharing.
Very frustrating and just about ready to get rid of all the 15 apple products we currently have.
Khuerter,
Having a credit card when you set up as Family Organizer is a legal requirement to prove that you are taking financial responsibility for the others on the account. As Gail noted, there is not a way around that.
Once the account is set up, the Family Organizer can remove the credit card and replace it by a debit card.

So I need a new iPhone 3G SIM card to activate my iPhone. I hear you can get one free at Apple Retail Stores. Is this true? If not, can someone please tell me how I can get one? I need it for 3G not 3Gs. Please? I'm desperate..

So I need a new iPhone 3G SIM card to activate my iPhone. I hear you can get one free at Apple Retail Stores. Is this true? If not, can someone please tell me how I can get one? I need it for 3G not 3Gs. Please? I'm desperate..

Apple does not provide SIM cards, carriers do.
Go to your carrier and get a SIM card. Whether it is free or not is up to them.

HT4946 need iphone recovery password retrieval - how do you get it?

how do you get a password retrieved when doing an iphone recovery?

Follow basic troubleshooting found in your user Guide for your phone.
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

How do I get to a chat session?

If I have an iphone and an ipod, and a computer, what advantage do I gain by also having an ipad?

"How do I get to a chat sessions?" - not really sure what you mean by that. Can you provide more detail?
As for the advantages of owning an iPad? That entirely up to you and what your needs are. My guess is that if you have to ask the question, you probably don't need one.

How can you get your submit buttons to be a single click instead of the default double click? (The

How can you get your submit buttons on the quiz template to be a single click instead of the default double click? (The option to choose double click or not is not showing in properties for this).

Hmmm... Submit button doesn't need a double click at all. Maybe you are talking about the two-step process? When you click on Submit, the feedback appears with the message to click anywhere or press Y. Is that what you are talking about? If you are talking about a real double-click, something must be wrong in your file. And which version are you using?
http://blog.lilybiri.com/question-question-slides-in-captivate
Lilybiri

How do you get Voice Memos off the iPhone and onto my Mac???

Is this yet another iPhone dead end??
I used the Voice Memo app that comes with the iPhone to record some rehearsals and now I want to move them to my Mac, edit them, make CDs, share online.
I can't find any way to get them off the iPhone, unless I click the "Share" button, which means I can email them. But, it won't let me email the longer ones. I don't know how large the files are, but it just won't do it. I don't see any other facility for moving these files to my Mac. What is up with that???? iTunes provides no access to these files.
Is there some proprietary utility for the Mac that will allow me to access these files and move them to my Mac??? It would be nice if the iPhone would show up as a mounted volume which I could then browse for files, but that would make too much sense and be contrary to the control freak nature of Apple and it's iPhones/iPod Touches. I would call it another lousy user experience, but it's just a user non-experience, a complete dead end.
Is there any way to get these Voice Memo files off of the iPhone besides emailing them??

Thank you for replying!
That kb article refers to the iPod Nano and not the iPhone nor the iPod Touch.
The Synchronizing section you pointed to does not work. I have a big bunch of voice memos on the iPhone. I tried the sync. Three of them were moved to the Mac, the rest were ignored. Four others were moved to iTunes Music/Music/Unknown with numbered names (i had given several of the voice memos names with the Custom label on the iPhone). For the synch I selected "Include voice memos."
After a sync, or several syncs, none of the other voice memos were moved to the Voice Memo playlist, nor are they in the iTunes Music library.
How do you get them to sync? I need to move them off of the iPhone and onto my Mac!

I have a new Macbook pro, about 2 months old, and at times running video, the fans starts and does not stop. how do you get it to stop.

I have a new Macbookbook, about 2 months old, and at times running video, the fans starts and does not stop. how do you get it to stop. Also i am thinking once the video is done the fan should be slowing down and getting quiet on its own.

Your fan(s) will run at high speed (i.e., loudly) while video is playing, and you can't get around that.
If your fans are not slowing down within 2-4 minutes after CPU- and/or GPU-intensive usage ends, and the application that was showing the video is still running, Quit that application. (In fact, if you're accustomed to Windows, you may not realize that simply closing a Mac application's window does not quit the application. You still need to use the Quit command in the application-name menu. There will always be a bright dot beside or below the application icon in your Dock for each application that is open.) Quit the ones you aren't using, and see whether that allows the fans to slow down without restarting the machine. If that doesn't do the trick, reset the SMC:
http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US

How do you get up live chat. Need to contact BT r...

Similar Messages

Maybe you are looking for