How hard is it to order Infinity?

I'm a new customer to BT and already frustrated.
I got my BT Total Broadband Option 3 all activated on Monday 17th Sept (last week) and all has been ok, all setup and internet working.
However as my cabinet went live with Infinity just before my order completed, I thought Ill order this week. So I did online on Wednesday 19th, all seemed to go through and I picked my install date etc
Heard nothing today so called BT who said they order isnt going through because a password I picked was too long...Ok sorted that they cancelled the order and I re ordered online again, picked an install date etc.
Gave it an hour and checked "My BT" which shows I have a new order of BT Total Broadband 3 which is getting activated today. I already have this so Ive no idea why BT thought Id need it again, called BT and got it cancelled off and told it could take 24 hours to cancel.
So Im wondering why it seems so hard to upgrade my broadband to Infinity
The email I chose when I orgininally signed up to BT a few weeks back doesnt work either, after a number of calls assuring me that it should work, it doesnt, it says it doesnt exisit as a btinternet.com address
Wheres the best place I can contact to sort all this out properly?

you need to go back to the sales team on 0800800150
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Solved!
Go to Solution.

After finally speaking with someone that first of all I could understand from Falkirk (not somewhere in Asia) and knew what they were doing, a test was done by placing a request for my number there an then to see what error message would display, then an only then did the representative know what type of request/form needed to be made.
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Can anyone tell me how to upgrade to the BT infini...

Hi, all
I have an existing BT Total Broadband Option 3.
can anyone tell me how to upgrade to the BT infinity
Many thx
Solved!
Go to Solution.

Hi and welcome.
Enter your telephone (landline) number into the Infinity avaliability checker... scroll down a little on this site.-
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29017&s_cid=con_FURL_...
If you receive an available result you can either have a look at the Infinity options and order on line.-
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633
Or ring BT on 150 from a BT Landline (Contact us 0800 800 150 for non BT landlines).
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"celebritymusic" <[email protected]> wrote
in message
news:[email protected]...
> Hi
>
> I'm starting an online store, and have heaps of time on
my hands, so
> thought I
> would have a crack at doing as much as possible myself.
>
> I have almost finished the design and css styling of the
site, and am
> wondering how hard it is to code the back-end?
>
> The site will be selling stubby holders (drink coolers),
and allows users
> to
> upload images for an online contest which decides the
images that end up
> being
> printed on the products.
>
> Here's what I need:
>
> USER SYSTEM:
>
> ? user registration
> ? user login
> ? update user profiles
> ? users can vote for images that have been entered in a
contest ? one vote
> per
> image per user (which means each file must have a unique
name, that can't
> be
> re-used)
> ? post comments on images ? one comment per image per
user (comments will
> need
> to be stored and moderated before they go live to filter
out inappropriate
> content)
> ? opt in and out for newsletters
> ? apply for an affiliation link (by automatically
assigning a member ID
> number
> to new users when they register. When the user goes to
the page to get
> their
> affiliate link code and images, the copyable link code
already has their
> member
> ID in it)
> ? track affiliation activities eg click-throughs,
resulting purchases, and
> credit user?s account with points that can be redeemed
towards the
> purchase of
> products
>
> UPLOAD SYSTEM
>
> ? A system for users to upload their images
>
> PRODUCT LISTING AND SHOPPING SYSTEM
>
> ? list all available products price, stock availability
> ? when clicked, list the details for a design, including
large image,
> price,
> stock availability for each size
> ? shopping cart
> ? checkout function
> ? payment facility that caters for instant credit card
and Paypal
> payments,
> but also for delayed payment methods such as direct
deposit, money order
> and
> cheque
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affiliates can
> enter
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previously earned
> translate into a discount on their purchase
>
> ADMINISTRATIVE DATABASE SYSTEM
>
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> ? send newsletters to subscribed users
> ? view/update orders
> ? view/update uploaded designs from artists
> ? add/view/update the available for purchase
procucts/pricing/stock
> availability
> ? track and instantly update and display the vote tally
and voting time
> left
> (14 days from when selected images go live) for each
image submitted and
> selected to take part in the contest. Also display a
comments tally for
> each
> image (all of this is when the user is browsing the
images. This info is
> also
> displayed when the user clicks on an image to take them
to the voting
> screen,
> where comments that have been left and the voting system
is also
> displayed).
>
> I've not had experience with PHP and SQL, but if I take
my time and ask
> heaps
> of questions, is is doable, or should I just hire a pro
to code the
> backend?
>
> Cheers!
>
> Shaun
>
>

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