How Identify Approvers in Incident Management by Location

Hi
Currently we are finding the list of employee assigned to the location and then we are checking for role name from AGR_USERS table based on the role name we are forwarding workitem
In Incident Management, there are a different level of approvers ,
Ex
Location 1
Emp1 - Supervisor
Emp2 - Manager
Location 2
Emp5 - Supervisor
Emp6 - Manager
Location n
EmpX - Supervisor
EmpY - Manager
is there is any standard way to find whenever any incident is created for the location he is supervisor and manager?
is there is any way to maintain approval levels in location>
Thanks,
Kaleel

Hello Rakesh,
it is the defined standard behavior in the Solution Manager 7.1 that the Message Processor should not be the one to confirm the message.
How this can be changed is described in SAP note 1755271 - Message Processor cannot change the incident status to Confirmed or Withdrawn. A BAdI implementation has to be deactivated.
Also SCN discusion http://scn.sap.com/thread/2120567 is about disabling this behaviour and might be helpful for you.
Best regards
Jens

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[oracle@drora02 ~]$ scp -p prdgrid01.uto:/opt/oracle/Middleware/oms11g/sysman/agent_download/11.1.0.1.0/linux_x64/agentDownload.linux_x64 .
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Creating /home/oracle/agentDownload11.1.0.1.0Oui ...
LogFile for this Download can be found at: "/home/oracle/agentDownload11.1.0.1.0Oui/agentDownload.linux_x64081010095223.log"
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Downloading Agent install response file ...
Downloading Agent install response file ...
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HTTP request sent, awaiting response... 200 No headers, assuming HTTP/0.9
Length: unspecified
Saving to: `agent_download.rsp'
[ <=> ] 7 --.-K/s in 0s
2010-08-10 09:52:23 (570 KB/s) - `agent_download.rsp' saved [7]
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Self-signed certificate encountered.
HTTP request sent, awaiting response... 200 OK
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100%[===============================================================================================================================>] 10,008 --.-K/s in 0.005s
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Hello,
I have an issue:
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Please see attached pictures.
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Hi,
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Attachments:
lenovoemcstoragemanager.jpg ‏27 KB

Hello everyone ,
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===============================================================================
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CHOOSE LOCALE BY NUMBER: 2
=======================================================
Installer User Interface Mode Not Supported
The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The valid UI modes identifiers are GUI, Console, and Silent.
=======================================================
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How Identify Approvers in Incident Management by Location

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