Generic searches in Solman 7.1 Charm and Incident Management

Hi,
I would like to configure some GENERIC searches in the web UI for ChaRM
and incident Managment.
Something like:
Show all my Incidents
or
Show all my Change Reqeust
or
Show all tickets where I am a Change Manager.
Like it is possible in crm_dno_monitor or in the Workcenter.
Afterwards I´d like to share that with the global Sharing tool.
Does anyone know if that is possible?
thanks and Best Regards

Hi thanks for your answers,
If I define a query in the workcenter, how do I get it usable in CRM WEB UI.
In CRM WEB UI I can define a search which shows every Change for a specific BP, but that does´t help me if I want to share this query. I need something which shows for every users his/her Changes.
I do not understand what you mean with 'How do I connect to CRM UI'. Via Internet Explorer.
Thanks and Best Regards
Alex

Similar Messages

ChaRM and test management in implementation projects

Hi
I am doing implementation projects in solution manager. i have activated charm in the project so as to transport all the changes related to the project with the project lifecycle.
I have got confusions regarding CHarm and Test MAnagement.. when we activated CHaRM the tester can logon to the system and perform testing and pass the Change Document to the next phase.
What is the standard flow when both CHaRM and TEst Management for a project exists??
Thanks

Please can someone tell me how to use TEST MANAGEMENT and ChaRM for Implementation Project together??
Edited by: Hasan Sidra on Jan 2, 2012 11:11 AM
Edited by: Hasan Sidra on Jan 2, 2012 11:11 AM

Minimum steps required for Change Management and Incident management

Hello experts,
Does anyone have a check list of the absolute minimum steps required for getting Change Management and Incident management functioning in Solution Manager.
I just need it to function with creating changes and incidents and be able to assign them, change their status and close them.
The purpose is to get an idea if this is something for us to use. If we then find it useable, then we will go for a full scale implementation using official guides, education etc.
I just need an absolute minimum guide for demonstrating the functions, and if you guys have any recommendations, things we should pay special attention to or other experiences feel free to tell me.
Thanks in advance.
Regards,
Kenneth

Hi,
There are a number of Blogs in the SDN about Charm and ServiceDesk, explaining first steps and more.
Check these to start:
http://wiki.sdn.sap.com/wiki/display/SM/ChangeRequestManagement
The Complete ChaRM Solution
Change Request Management scenario: Usual questions and known errors
First steps to work with Change Request Management scenario in SAP Solution Manager 7.0
Regards,
Jan

Integration of CHARM and Document Management

Dear All
After a lot of time on sdn wiki and thanks to the key blogging contributors , I now have a decent understanding of how to configure CHARM
To go into more details, i would like to integrate CHARM with the Document Management within Solution MAnager
Would i be right to assume that this integration is currently today in use only by a few GXP kind of customers
But it seems the configuration of document management itself is not so difficult (eg creating document types, statuses, status schemes, signature strategy etc) The IMG has the steps described though in not great detail. Some topics are still bit specialized eg document versioning etc
I was wondering if someone who has already spent time in this area could write a SDN blog or SAP experts coudl write a wiki section
I see this as the next big improvement since everything would be out of the box and external document databases can be discarded etc
Also the workflow of informing and signing documents for clear visibility is on the same system etc
Some requirements could be
1) what could be the minimal document workflow
2) what kind of checks can be implemnet to prevent CD to move forward if a document is not in 'Approved' status
3) at what point could a QM come into picture
etc
Though the documentation is in bits and pieces, if we could have alll at one place - lets say how its done , would be very helpful
Like a Wiki or the SAP CHARM configuration guide
or like the ITSM book by Nathan Williams with illustrations :-)
Thx
Chandrakanth

This is very far from the type of integration I expect to see. Proper incident management means when a problem occurs and incident is logged into the sap service desk. If this incident requires a change it should be forwarded to the CHange Reqest Management (CHaRM). From there it should have a business impact analysis, then a system or architecture review, only then if it is approved should development be started, after the development, it goes into QA for testing. Since the business process is defined in the solman and there are test cases for this business process. It makes sense that one can use the test workbench to verify the business process, and document the testing. If there is a problem with the testing and it needs to go back to development, it should be connected to the same incident logged initially. There should not be a second problem logged. It is still part of the same incident and should be managed as such.
This question exists also for a maintenance project. Once I have an operational system and all the business process defined in the project and a change arrives into ChaRM, why canu2019t the change be done in the project like and implementation?
How can one find out the direction of this product? Does SAP have any plans to develop solman into an integrated tool or will it remain a bunch of simple tools that co-exist on the same server?

Incident Management System for Mobile Phone (Android and IOS)

Dear Solman Gurus,
We have already Incident Management System in our Solman 7.1 .
We are using it efficiently, but we want to use it in mobile phones also(android and ios).
Also we have a web link and we can manage our incident management system in this link http://xxsolman.xxxxxxxx.com:8006/support . We are using for WEB also for Incident Management System.
My question is ; how can i use it for Mobile Phone Operation systems(android and ios) ? Which guide should i follow ? Should i upgrade pacth or something in our solman ?
Looks like Android application is : SAP IT Incident Management
Best Regars

Hi Kemal,
You need to adopt the Mobile strategy for ITSM to use this. Broadly speaking, the ITSM apps can be accessible either via internet or intranet. If you plan to use the apps outside your company network then you would need Sybase tools to enable this as shown below;
The detailed information is available here
Mobile Applications for SAP IT Service Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki
Regards,
Vivek

ChaRM and CTS+ for EP 7.0 in SolMan

Hi,
I've been trying to get CHaRM working for EP 7.0 in our SolMan systems for a while, but have not been able to get it working. I've read through and followed all the documentation on the resources page here, the Solution Manager documentation on help.sap.com and service.sap.com and all the notes I can find. We are running SolMan 7.0 SPS 17, and the Portal is on NW7.0 SPS 15.
I have configured SMSY, populated from SLD and assigned to a system (I've tried NETWEAVER 7.0 - Enterprise Portal main instance, and ERP 6.0 - SAP XSS main instance) and assigned the dev and prod systems to a locical component.
I have configured STMS, a single client independant consolidation route from dev to prod. The dev system is defined as a Non-ABAP "source system" in TMS, and I've set the communication system to be the solman system/client.
The CTS+ config all seems to work, I can create/release transports and add objects to transports from the EP dev system.
When I try to implement ChaRM, I create a new maintenance project. I add the portal landscape component to it, and activate change management. This works. When I try to create the task list, it fails trying to create the project IMG for the system. It gives me the error -
IMG project creation error -> see long text
Message no. /TMWFLOW/TASKLIST164
Diagnosis
You want to create a new maintenance cycle. An error has occurred.
When you create a maintenance cycle for a maintenance project in the Solution Manager (SMI project), a project is created in the Central Transport System (CTS project), per logical development system. This CTS project is required as an attribute for the transport requests.
A CTS project is always assigned to an implementation project (IMG project) in the physical system. There must be an IMG project in all physical systems in an SMI project, in which a system change (development/maintenance) can be made.
If there is no IMG project in a system, one is created automatically. The generated IMG project has the same name TEST as the SMI project, but there cannot be an SMI project and an IMG project with the same name in one system, for system-internal reasons.
In SMI project TEST there is a development system in the same physical system SMU as the Solution Manager.
System Response
If one of the development systems is in the same physical system as the Solution Manager, the IMG project cannot be created automatically.
Procedure
Create an IMG project manually in system SMU. In the path: SAP Menu -> Tools -> Solution Manager -> Project Administration.
Choose the SMI project TEST, go to the 'System Landscape' tab, and then the 'IMG Projects' tab.
Select an entry for the system SMU and try to create the IMG project. The system tells you that a system of the same name already exists, and asks you whether you want to choose another project name. Answer 'Yes', and change the project name.
You should then be able to create the task plan.
SMU (solution Manager) is not in the system landscape of this project, I expect that it is trying to create the IMG in this system since this is the communication system for portal dev. However, since it's not in the landscape, it isn't in the IMG tab to be able to create manually as described.
If I try to create the IMG project for the Portal Dev system directly in the project, I get the error -
Error getting RFC destination for logical system EPU
Message no. SMSY_PPMS_API044
Diagnosis
No RFC destination was found for the logical system 'EPU' .
System Response
The RFC connection to the system 'EPU' cannot be created.
Procedure
Create the required RFC connection in the Solution Manger System Landscape Maintenance.
Any advise would be appreciated.
Thanks,
James Blair

Hi James (and others),
I trust you have resolved your issues with ChaRM and CTS+.
If you are running a partuicularly extensive landscape you may want to consider a third party alternative to ChaRM.
Particularly one that integrates with CTS+ (to include non ABAP such as Portal, NWDI Java and so on).
There are several available, the one I am most falimiar with (Note: I do work with Revelation Software Concepts) is Rev-Trac and you can read user reviews at http://www.sdn.sap.com/irj/ecohub/solutions/revtrac
If you run an EcoHub search on Change and Request Management or similar the other alternatives should be returned.
Regards, Rick

Generic Search and Help Values in ECO 5.0

Hi,
I am extending our Internet Sales application with additional fields. Some of those fields should have help values (similar to the F4 help in SAPGUI). Since there the new generic search functionality in ECO I am trying to implement own help values with the generic search.
Did anyone already succeed implementing own searches with this functionality? Is there any documentation available?
Regards
Florian

This is an exact variation on this
https://social.technet.microsoft.com/Forums/windowsserver/en-US/cef223c7-21dd-42d0-a674-482743586b0e/read-excel-file-and-replace-string-with-text-file?forum=winserverpowershell#9c1526d2-69bd-4e36-9db4-e7bacb784627
The reordering of the wording and the use of Excel does not really clarify what you are asking at all.
To replace a value in Excel just assign the cell the value you want. Look in the Gallery for numerous examples of how to edit a spreadsheet.
You need to rethink your question as it is very hard to understand what you are asking.
\_(ツ)_/

Project Plan for Solman- BPM,Service Desk and CHarm etc

Hi Guys,
if any one have project plan for Solman, Can you please share with me. I have dead line to prepare project plan for service desk, System monitoring ,ChaRM and Diagnostics etc
I appreciate your help.
Thanks,
Hari

Hi Hari,
Could you forward project plan for CHaRM?
Also, if you could help on the following:
How exactly do we integrate with TMS after activating CTS in the maintenance project?
Regards,
Jamuna Nithyanandam

How to add a new field to an existing Generic Search result list?

Good day,
I'm new to the concepts of the Generic Search Framework. I'm attempting to add a new field to an existing result list, and have that new field restricted to a value of "C". This new field will not be displayed, it is only used to ensure that Invoice Documents with a DocStatus of "C" are returned to the B2B Application.
From the *modification\generic-searchbackend-config.xml file, the existing
<h4><property-group name="billing_resultlist_B2B_R3">
<property name="BILLINGDOC" columnTitle="sbt.sbs.genericsearch.billing.invoice.title" parameterType="rowkey" hyperlink="b2b/documentstatusdetailprepare.do" linkParamClass="com.sap.isa.ui.uiclass.genericsearch.GenericSearchUIDynamicContent" linkParamMethod="buildAttributesForBillingDocumentDetails" linkTargetFrameName="form_input" />
<property name="BILL_DATE" type="date" columnTitle="status.sales.date" writeUnderProperty="BILLINGDOC" defaultSortSequence="DESCENDING" />
<property name="NET_VALUE" type="number" columnTitle="status.billing.detail.netvalue" fieldOutputHandlerClass="com.sap.isa.ui.uiclass.genericsearch.GenericSearchUIDynamicContent" fieldOutputHandlerMethod="buildBillingNetValue" cssClassName="amount" />
<property name="CURRENCY" type="hidden" />
<property name="PAYER" columnTitle="gs.hd.gl.partner" linkParamClass="com.sap.isa.ui.uiclass.genericsearch.GenericSearchUIDynamicContent" linkParamMethod="buildShowPartnerLinkSales" />
<property name="PAYERS_GUID" type="hidden" />
<property name="SD_DOC_CAT" type="hidden" />
<property name="OBJECTS_ORIGIN" type="hidden" />
</property-group>
</h4>
I'm trying to better understand how the R/3 tables and columns are specified in the Generic Search Framework. I know that the R/3 table and field is: VBRK.RFBSK, but in the configuration XML files, I never see this exact information specified.   How it is specified to be a part of the result set?
After reading the section in the Development and Extension Guide, I also learned about the "allowedValue" definition, and I believe that I will use that to specify the "C" value for the Invoice Document Status field.
I would greatly appreciate any help.
Thanks,
_kevin

Hi Kevin,
this means you are working in this section of the generic-searchbackend-config.xml
             <property-group name="SearchCriteria_B2B_Billing"
                             useSearchRequestMemory="true">
Below this property
                <property name="IRT_BDH_BILL_TYPE"
                          type="box"
                          entityType="BEART_BILL_TYPE"
                          tokenType="EXP"
                          requestParameterName="rc_documenttypes"
                          label="gs.att.lbl.doc.type"
                          UIJScriptOnChange="GSloadNewPageR3(this);">
                    <allowedValue value="ORDER"           description="b2b.status.shuffler.key1val2"/>
                    <allowedValue value="QUOTATION"       description="b2b.status.shuffler.key1val1" />
                    <allowedValue value="INQUIRY"         description="b2b.status.shuffler.key1val11" />
                    <allowedValue value="ORDERTMP"         description="b2b.status.shuffler.key1val3" />
                    <allowedValue value="CONTRACT"        description="b2b.status.shuffler.key1val4" />
                    <allowedValue value="INVOICE"         description="b2b.status.shuffler.key1val5" default="true"/>
                    <allowedValue value="CREDITMEMO"      description="b2b.status.shuffler.key1val6" />
                    <allowedValue value="DOWNPAYMENT"     description="b2b.status.shuffler.key1val7" />
                    <allowedValue value="AUCTION"         description="b2b.status.shuffler.key1val9" />
                </property>
please try adding this new property
                <property name="DOCUMENT_STATUS(1)"
                          entityType="CL_CRM_REPORT_SET_STATUS"
                          tokenType="RAN"
                          type="hidden"
                          requestParameterName="rc_status_head1" value="C" />
This should do the trick. Unfortunately, I don't have a E-Commerce scenario with an ERP backend for testing purposes available to you have to test it yourself. Keep me updated with the test results !
Philipp Koock
SAP CRM Web Channel Consultant
http://www.koock.net

How to create generic search help in wd abap

Hi experts,
How to create generic search help in wd abap.
Regards...
Arun.

Hi Arun,
Following links have step by step procedures for creating search helps and other related topics.
<a href="http://help.sap.com/saphelp_nw04s/helpdata/en/3d/e53642e2a3ab04e10000000a1550b0/content.htm">ABAP Dictionary Search Help for WD</a>
<a href="http://help.sap.com/saphelp_nw04s/helpdata/en/9b/c51c42735b5133e10000000a155106/content.htm">Input Help in WD ABAP</a>
<a href="http://help.sap.com/saphelp_nw04s/helpdata/en/cf/21ee2b446011d189700000e8322d00/content.htm">Search Helps</a>
<a href="http://help.sap.com/saphelp_nw04s/helpdata/en/cf/21ee5f446011d189700000e8322d00/content.htm">Creating Elementary Search Help</a>
Regards,
Neha
<i><b>PS:Reward if helpful</b></i>

Integration of Charm and test work bench or customizing

Hello,
Solution Manager allows one to define the business processes. One can then define test cases for these business processes. Then one can use the test workbench to do the testing.
Is there any way to link the test workbench with Charm?
Are there any such plans for such integration?
Customizing can also be done from the business process definitions in a project. Are there any way that charm can be integrated to make changes in this way?
Regards,
Avrohom Weissman

This is very far from the type of integration I expect to see. Proper incident management means when a problem occurs and incident is logged into the sap service desk. If this incident requires a change it should be forwarded to the CHange Reqest Management (CHaRM). From there it should have a business impact analysis, then a system or architecture review, only then if it is approved should development be started, after the development, it goes into QA for testing. Since the business process is defined in the solman and there are test cases for this business process. It makes sense that one can use the test workbench to verify the business process, and document the testing. If there is a problem with the testing and it needs to go back to development, it should be connected to the same incident logged initially. There should not be a second problem logged. It is still part of the same incident and should be managed as such.
This question exists also for a maintenance project. Once I have an operational system and all the business process defined in the project and a change arrives into ChaRM, why canu2019t the change be done in the project like and implementation?
How can one find out the direction of this product? Does SAP have any plans to develop solman into an integrated tool or will it remain a bunch of simple tools that co-exist on the same server?

ChaRM and BI Transports

We have setup and configured ChaRM and started using it for an ECC Implementation Project and tested an ECC Maintenance Project.
However, Per OSS Note 1115759 (and experiences!), we do not use import all functionality for our SAP BI environment.
With ChaRM, it seems import all (or at least import all for the project) is used for both the implementation project and normal corrections of the maintenance project. We are not sure what to do for BI.
Does anyone have experience/recommendations for ChaRM with BI Systems?
Thanks!
Christine

Hello
You should first fix the errors you get such as the missing consolidation system
Please see thread [Re: No consolidation system found for SID in solman; or check the forum on the error message "'No consolidation system found for" and you will find relevant information.
I would advise to update your SAP Solution Manager though to one of the latest available levels, there are a lot of fixes and enhancements to Charm (and also availability of quality gate management which gives some of the functionality of Charm but is more compact).
Kind regards
Tom

ChaRm and CTS+ configuration

Hello Experts,
Can anyone forward ChaRm and CTS+ configuration document to me, I have received Business requirments and trying to configure the same. I would appreciate step by step configuration guide for both.
Thanks in advance.
Regards,
Swapnil Lakhe
lakhess<at>gmail

Hi,
Please find the below steps for Charm confirguration :
1.SAP Solution Manager Implementation Guide  SAP Solution Manager  Basic Settings  SAP Solution Manager System  Activate Integration with Change Request Management
Click on the Execute icon with the text Activate Integration with Change Request Management
Double click the Activate Change Request Management and set up client
It will show the following window type your Change Request Management Client Number
Click on the Integration Solution Manager
If you have different system for Change Request Management gives the RFC destination for that System.
Click back button
Double click on the Integration Change Request Management
You have to maintain the following data here
Column 1: Application: CHARM
Column 2: + : W
Column 3: RFC Destination: NONE
Column 4: + : CUST620
Column 5: + : 1.0
2.SAP Solution Manager Implementation Guide  SAP Solution Manager  Scenario-Specific Settings Change Request Management  Standard Configuration 
General activities
Click on the Execute button with the text u201CActivate BC Sets u201C
It will take us to SCPR20 Transaction which is used to Activate the BC sets
Select the BC set SOLMAN40_CHARM_BASICFUNC_001 , it is for solution manager version 4.0
Click on the Activate Button
Create a Request for Activating the BC Set
Click Save button to assign with a TP .Other wise Create a new Transport Request (TP).
In Overwrite Data Box, select the Overwrite data, and in Activation Mode box select Expert Mode Option , Click on OK Button to activate this BC set.
3.SAP Solution Manager Implementation Guide  SAP Solution Manager  Scenario-Specific Settings Change Request Management  Standard Configuration 
Transport Management System.
In Order to do all the Settings under the Transport Management System do follow the steps.
All the below settings has to be done in satellite system not solution manager
1.     Define Transport Routes for System Landscape
Go to Transaction STMS
Choose Overview -> Systems.
Double-click each system.
The Display TMS Configuration: System <system ID> screen appears.
Select the Transport Tool tab page.
If the entry CTC does not appear in the Parameters column, enter it there, and then in the Value column, enter 1.
Save your entries.
Configure Transport Strategy
Go to Stms Transaction
Go to Menu Overview  Transport Route
Doubt click on Each System . In the Transport strategy group box, select Single transports
(since only Import Single and Import Project All are used).
In the Quality assurance group box, deselect Delivery after confirmation
1.     Choose Continue.
Activate TMS Trusted Services
Choose Overview -> Systems.
Choose Goto -> Transport domain.
In Management Tab
In Security Options group box
Click on Trusted Services Active
Go to QA Approval Procedure
You should not assign any QA approval system there
Save your Entries
Call Transaction STMS.
Choose Overview  Systems. The system overview appears.
Choose SAP System  Create  Domain link.
The dialog box Request for Linking 2 Domains appears.
Enter the system name, host name and system number of the domain controller you want to link to, and then confirm your entries.
Your SAP System performs the following actions automatically:
o     Generates the required RFC destinations.
o     Sends the address data of the controller to the controller in the other domain.
You can now see that you have requested the domain link to the other domain in the system overview.
Click the Distribute and Activate TMS Configuration ICON on the Application Toolbar
After that Go to SAP System  Check  Connection Test, transport directory and transport tool
Check all once whether it is having inconsistency.
4.Check Configuration of Transport Domain
Log on to every domain controller that is connected to your transport landscape.
Call transaction STMS
Apart from the information "You are logged onto the domain controller", you should not be able to see other messages or warnings.
Generate RFC Destinations to Client 000
Call Transaction SMSY.
Go To Landscape Components
Go to your Satellite System
Click on the Domain Controller System
In the Right side Tab strip, Click on the Clients, Select 000 client Click on RFC generate Button
Give the User name for Read Access and Change Manager
Click the OK Button to Continue
Add Import Authorization to Operator/Administrator
Make sure that the operator and administrator users in client 000 of the target systems have the same name as their user in the Solution Manager   system.
Assign import authorization to the operator and administrator users in client 000 of the target systems (SAP_CHANGEMAN_OPERATOR and SAP_CHANGEMAN_ADMIN roles).
5.Set Project Assignment of Requests as Mandatory
If you want to enable your change request project is mandatory while creating a request for workbench or customization object, follow the steps
Go to Transaction
/N/TMWFLOW/CMSCONF
Select the Change Request Management System
Double click on the Project Assignment column
A new windows opened as follows
In the Attribute Required for Requests Box , Select Mandatory on the Default for all clients List
In the Client u2013Specific Setting Activate the tick mark of the Right side of the Table Control
6.Change Transport Request Option
Requirements
u2022     Repository changes are permitted in the system where you want to change the transport request option. (If they are not, proceed as described in SAP Note 327351.)
u2022     You do NOT use template projects.
Go to Transaction SE38
Enter the following Program   SAPLSCMA
Click on the Display Button
Click the Find icon and type the following keyword,
G_ACTIVATE_CORRECTION_SYSTEM
Click on the OK Button to search
Using Modification, Edit the Program in Change Mode
Delete the following lines ,
message id sy-msgid type sy-msgty number sy-msgno
                with sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
And Insert the following lines ,
no_automatic_recording = 'X'.
Call Transaction SCC4
Select the Change Request Management Client and Click the Display ICON.
Go to Transaction SE 11
Enter the table SCMATREED
Choose Display
In Menu Click on Goto -> Indexes,
Choose Yes in the dialog box, and enter the index name 001, and the following short description: Index for Node in SCMATREE.
Maintain Number Ranges
Go to Transaction SNRO
Enter Object Name /tmwflow/M
Click on Number Range Button on the Application Toolbar
Click on the Change Intervals Button
For the new interval, enter 01, and use the F4 Help function to select a value for the From Number field.
The system returns 000000001 to 999999999.
Save the Entries
Come to the SNRO First Screen again; follow the same procedure for the following objects
/tmwflow/d and /tmwflow/v.
SAP Solution Manager Implementation Guide  SAP Solution Manager  Scenario-Specific Settings Change Request Management  Extended Configuration  Schedule Manager
( Note in HLL We have using the Standard SAP Variants )
Create Customer-Specific Variant for Task Lists
Click on the Execute button
To Create a New Entries, Click on the Create New Entries Button
Type the Variant Name in the Variant Column Starts with the name space of u2018Zu2019, and in the Description Column you can maintain the description
Define Additional Tasks for Task Lists
Create Customer-Specific Header and Footer Tasks
Install Template Report
For all the above Refer IMG Node, follow the Steps
SAP Solution Manager Implementation Guide  SAP Solution Manager  Scenario-Specific Settings Change Request Management  Change Transaction
Check Installation Activities
Make sure that you have performed the iBase IMG acitivities before you proceed with the Change Transaction IMG activities: SAP Solution Manager -> Basic Settings -> SAP Solution Manager System -> Service Desk -> iBase.
Check the all the following settings has been done .
Initially Create and Assign the Component Systems as iBase Components
Manually Create and Assign the Component Systems as iBase Components
Assign Business Partners to iBase Components
In the following Link all the Settings comes with BC Set.
SAP Solution Manager Implementation Guide  SAP Solution Manager  Scenario-Specific Settings Change Request Management  Change Transaction
USER Authorization
Administrator
SAP_CM_SMAN_ADMINISTRATOR
Change Manager
SAP_CM_SMAN_CHANGE_MANAGER
IT Operator
SAP_CM_SMAN_OPERATOR
Developer
SAP_SOCM_DEVELOPER
Regards
Sreedhar Reddy.A

Pre-requisites and steps to configure ChaRM and SDA

HI ,
We are implementing the Solman EHP1 with configuration of ChaRm and SDA , I need pre-requisite to configure ChaRm and SDA . Request your help on this .
Thanks,
Om

hi,
best way to start charm using this forum
First steps to work with Change Request Management scenario in SAP Solution Manager 7.0
and other related links for charm scenarios are here on this wiki
http://wiki.sdn.sap.com/wiki/display/SM/WeblogsrelatedtoSolutionManager check out the below topics
Change Request Management scenario: Usual questions
Change Request Management scenario: Working examples
Change Request Management scenario: Working examples "Development without Release" phase
Change Request Management scenario: Working examples "Development with Release" phase
Change Request Management scenario: Working examples "Test" phase
Change Request Management scenario: Working examples "Emergency Correction" phase
Change Request Management scenario: Working examples "Go-Live" phase
Change Request Management scenario: Working examples "Being Completed" and "Completed" phase
Change Request Management scenario: Working examples Final Points and Appendix
Thanks
Jansi

Generic Search Framework

Hi,
Can anybody tell me how Generic Search Framework in B2B works ?
Regards
Rajni Garg

Hi Rajni,
Please refer extension guide given by SAP (SAP E-Commerce 7.0 u2013 Landscape, Basics and Concepts.). Go to page no 101 of the guide. that has details of generic search framework.
Thanks!
Ekta

Generic searches in Solman 7.1 Charm and Incident Management

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