How make ERMS mail form avail as a std response 7.0

I have the mail form created in CIC Manager, in the ERMS email response I can find the form in the search and insert it.
I just want mail form to be in the std response so the agent does not have to do a search for it each time.
Is this doable?
I'm not trying to make it default in the email response automatically but just easier for the agent to find it without going to "More" and doing a search each time.

Hi Glenn,
You need to add the mailform ID to a so-called Standard Response Group (transaction CRMC_IC_RESPNGRPX) via IMG menu path: Customer Relationship Management - Interaction Center WebClient - Basic Functions - Communication Channels - Define Standard Response Groups. Its a bit screwy, you you need multiple line entries (with the same Std Response Group ID) for each mail form you want to add to a given profile.
Then you have to add the Standard Response Group profile to your agent-facing Business Role obviously.
Best regards,
John

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Hi Easwar,
Thanks for replying !!!!
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I also tried to change the package by choosing Object directory entry. Even that does not work.
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Thanks haroldo1
haroldo1 wrote:
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It so is!
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Hi........
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Hi Gregor,
What I need to do is:
I have several mail forms treated as a standard response in ICWC. We are using the e-mail view (in ICWC) mainly to print the forms, via smartforms or in online mode without smartforms.
So, at the moment, I have two questions:
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Mail Form Export to Excel

Hi Experts,
I have a requirement to create a file with a list of business partners and corresponding specified attribute values associated with a Target group for a Campaign. The Mail form is used here mainly for File Export.
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Hi Puja,
1) I campaign u have tab Channel in same u'll see field Form for E-Mail here u can assign u r Personalized mail form.
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How to create the Mail forms

Hi All,
Actually i am very new to Mail form . i got the requirement as i need to create the Mail form form sending the mail through campaig as well as i want to print the same form so please help me out how to do this, please help me out by providing some step by step process for creating the mail form and some technical stuff for printing the form
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Mohan

Hi,
Creating Mail form is multi stage. Have you created any survey.
I believe its for CRM 7.0. Broad steps are
1.Enter the CRM WebClient UI
2.SAP CRM WebClient menu Marketing >> Create: Mail Form
Mail Form for E-Mail
1.On the Mail Form: New screen enter the following values:
Field name     User action and values
ID     Y_TRADE_SHOW_INVITATION
Description     Trade Show Invitation
Language     Original:English
Usage     Internet Mail (HTML)
Attribute Context     ERMS
Subject     Trade Show Invitation
2.In the Text Element screen area you can freely define the content of your e-mail in the text element.
3.Choose New Text Element, enter the following data for the e-mail form text block and choose Create:
Field name     User action and values
Text Element ID FORM_LETTER
Description Invitation
Format HTML
4.Enter a text for the new text element FORM_LETTER and design it according to your needs.
If you want to upload a pre-defined text from an external source, choose Load Local File.
5.In order to insert the generated survey URL into the text, choose Hyperlink.
6.In the Insert Hyperlink web page dialog enter the following values and choose Insert:
Field name User action and values
URL <surveyURL>
Description     Information Survey
URL Category
Tracking Option Via Target Site
7.Save your new mail form.
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Rgds,
Rajiv

How to print multiple mail forms in a single run?

How can multiple, personalized letters be printed out from SAP CRM 7.0?
Business requirement:
When for example entrance tickets for a trade fair are sent to a group
of customers, the accompanying letters are to be printed out of the CRM
system.
In SAP CRM 5.0 this was done by creating a marketing campaign, linking
a target group & assigning a mail form to it.
By selecting the communication medium "Printer" it was possible to
print multiple letters in one run and send these documents by mail (not e-mail).
The quantities of letters that have to be sent are too small to
outsource the job to an external service provider (e.g. a printing house).
In the latest version of SAP CRM the communication medium "Printer" is
however no longer available in marketing campaigns.
Does anyone know how this requirement can be met in SAP CRM 7.0?
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Thanks for your reaction.
We considered working this way, but the idea was dropped because the quantities of letters that have to be sent are too large (several hundreds) & also because no follow-up of these activities is needed.

Make use of the invoice form available in the correspondence.

Dear all,
I want to make use of the invoice smart forms available under the IMG in Corresspondence -->forms -->RE_CN_120. but i am not able to under how to assign this. scine i want to crete invoice for rent . please note that i am working on 4.7.Experst please suggest .
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Varaprasad

Hi Varaprasad,
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Please refer to this thread.
[Create Invoice for rent in 4.7;
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I have more Zfield in BP. How can I bring that in Mail Form?

Dear Friends,
I have more Zfield in BP. How can I bring that in Mail Form?
Tell me any one
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Raj kumar, Chirala
09640414819

Hi Raj kumar, Chirala
You can make use of Marketing Attribute-Contexts in Mail forms.
This can be customized using path :
SPRO > CRM > Marketing > Marketing Planning and Campaign Management > Personalized Mail >
Maintain Attribute Contexts for Mail Forms.
-> Create a new entry, (using with/without MKT attributes)
-> Select entry and goto structure and specify Structures to be used.
-> Finally select required fields to be used (else all fields checkbox).
-> This can be selected using Attribute context field in Mail form (WEBUI)
-> Next use Attributes button > select Attribute category = Additional fields.
You will see all your added field in customization here.
Hope this helps.
Regards,
Anup

How to add Attribute Category in Mail Form - WEB UI CRM 7.0

Dear Friends,
My requirement is to add custom fields to the mail form - attribute page so that IC agent can select these attributes when they create the mail forms. These customer fields are related to Service ticket like Account details, service ticket ID , IBASE details etc.
I read on SAP HELP and got to know that I need to implement BADI CRM_IM_ADD_DATA_BADI to maintain additional attribute but for this, first i need to maintain attribute context ( IMG path is under personalized mails under campaign management in CRM Marketing ). so i created the attribute context.
But i can't see anything related to my attribute context on mail form when i select attribute button, i get nothing in additional fields to insert. Also the BADI does not get triggered.
Can anyone please guide me on this as how to get the custom attributes on mail forms ?
Our requirement is not specific to CRM marketing but generic to give IC agents some Service ticket specific attributes to add in the mail forms.
Please advice as i am struggling a lot on this and i never worked in CRM marketing.
Reply awaited.
Thanks & Regards,
Suchita

Hi,
Sorry for the delayed reply as notifications were kept off.
I solved it by implementing the BADI, and the same method as you guessed. I also had to maintain the custom attribute contexts with the fields i would like. This custom attribute context will be the filter for the badi and basically you will populate the attribute values in the badi method.
Mail-form help on help.sap.com as well as the BADI and IMG documentations on SPRO are more than enough to get the job done.
I wont be able to share the code as it was complete custom development in relation to auto-escalation emails in SLA and Escalations scenario and the project was completed long back.
Thanks & Regards
Suchita

How do i change the path of data ajax false from returning to homepage, when using a PHP mail form in jquery mobile?

I have a put a php mail form in the quote page of my mobile site. However when i send the form it returns to the route page rather than the quote page, i have used the data ajax false action as i dont want to send via ajax. i have left the thanks page blank as i want it to remain on the same page showing sent or declined message. Can someone help please?
<?php
// OPTIONS - PLEASE CONFIGURE THESE BEFORE USE!
$yourEmail = "[email protected]"; // the email address you wish to receive these mails through
$yourWebsite = "www.firstcalltransport.co.uk"; // the name of your website
$thanksPage = ''; // URL to 'thanks for sending mail' page; leave empty to keep message on the same page
$maxPoints = 4; // max points a person can hit before it refuses to submit - recommend 4
$requiredFields = "name,email,collection,delivery,comments"; // names of the fields you'd like to be required as a minimum, separate each field with a comma
// DO NOT EDIT BELOW HERE
$error_msg = array();
$result = null;
$requiredFields = explode(",", $requiredFields);
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$data = trim(stripslashes(strip_tags($data)));
return $data;
function isBot() {
$bots = array("Indy", "Blaiz", "Java", "libwww-perl", "Python", "OutfoxBot", "User-Agent", "PycURL", "AlphaServer", "T8Abot", "Syntryx", "WinHttp", "WebBandit", "nicebot", "Teoma", "alexa", "froogle", "inktomi", "looksmart", "URL_Spider_SQL", "Firefly", "NationalDirectory", "Ask Jeeves", "TECNOSEEK", "InfoSeek", "WebFindBot", "girafabot", "crawler", "www.galaxy.com", "Googlebot", "Scooter", "Slurp", "appie", "FAST", "WebBug", "Spade", "ZyBorg", "rabaz");
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return true;
if (empty($_SERVER['HTTP_USER_AGENT']) || $_SERVER['HTTP_USER_AGENT'] == " ")
return true;
return false;
if ($_SERVER['REQUEST_METHOD'] == "POST") {
if (isBot() !== false)
$error_msg[] = "No bots please! UA reported as: ".$_SERVER['HTTP_USER_AGENT'];
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// score quickly adds up therefore allowing genuine users with 'accidental' score through but cutting out real spam
$points = (int)0;
foreach ($badwords as $word)
if (
strpos(strtolower($_POST['comments']), $word) !== false ||
strpos(strtolower($_POST['name']), $word) !== false
$points += 2;
if (strpos($_POST['comments'], "http://") !== false || strpos($_POST['comments'], "www.") !== false)
$points += 2;
if (isset($_POST['nojs']))
$points += 1;
if (preg_match("/(<.*>)/i", $_POST['comments']))
$points += 2;
if (strlen($_POST['name']) < 3)
$points += 1;
if (strlen($_POST['comments']) < 15 || strlen($_POST['comments'] > 1500))
$points += 2;
if (preg_match("/[bcdfghjklmnpqrstvwxyz]{7,}/i", $_POST['comments']))
$points += 1;
// end score assignments
foreach($requiredFields as $field) {
trim($_POST[$field]);
if (!isset($_POST[$field]) || empty($_POST[$field]) && array_pop($error_msg) != "Please fill in all the required fields and submit again.\r\n")
$error_msg[] = "Please fill in all the required fields and submit again.";
if (!empty($_POST['name']) && !preg_match("/^[a-zA-Z-'\s]*$/", stripslashes($_POST['name'])))
$error_msg[] = "The name field must not contain special characters.\r\n";
if (!empty($_POST['email']) && !preg_match('/^([a-z0-9])(([-a-z0-9._])*([a-z0-9]))*\@([a-z0-9])(([a-z0-9-])*([a-z0-9]))+ ' . '(\.([a-z0-9])([-a-z0-9_-])?([a-z0-9])+)+$/i', strtolower($_POST['email'])))
$error_msg[] = "That is not a valid e-mail address.\r\n";
if (!empty($_POST['url']) && !preg_match('/^(http|https):\/\/(([A-Z0-9][A-Z0-9_-]*)(\.[A-Z0-9][A-Z0-9_-]*)+)(:(\d+))?\ /?/i', $_POST['url']))
$error_msg[] = "Invalid website url.\r\n";
if ($error_msg == NULL && $points <= $maxPoints) {
$subject = "Automatic Form Email";
$message = "You received this e-mail message through your website: \n\n";
foreach ($_POST as $key => $val) {
if (is_array($val)) {
foreach ($val as $subval) {
$message .= ucwords($key) . ": " . clean($subval) . "\r\n";
} else {
$message .= ucwords($key) . ": " . clean($val) . "\r\n";
$message .= "\r\n";
$message .= 'IP: '.$_SERVER['REMOTE_ADDR']."\r\n";
$message .= 'Browser: '.$_SERVER['HTTP_USER_AGENT']."\r\n";
$message .= 'Points: '.$points;
if (strstr($_SERVER['SERVER_SOFTWARE'], "Win")) {
$headers   = "From: $yourEmail\r\n";
} else {
$headers   = "From: $yourWebsite <$yourEmail>\r\n";
$headers .= "Reply-To: {$_POST['email']}\r\n";
if (mail($yourEmail,$subject,$message,$headers)) {
if (!empty($thanksPage)) {
header("Location: $thanksPage");
exit;
} else {
$result = 'Your mail was successfully sent.';
$disable = true;
} else {
$error_msg[] = 'Your mail could not be sent this time. ['.$points.']';
} else {
if (empty($error_msg))
$error_msg[] = 'Your mail looks too much like spam, and could not be sent this time. ['.$points.']';
function get_data($var) {
if (isset($_POST[$var]))
echo htmlspecialchars($_POST[$var]);
?>
<!DOCTYPE HTML>
<html>
<head>
<meta charset="utf-8">
<title>Untitled Document</title>
<link href="CSS/stylesheetnew.css" rel="stylesheet" type="text/css">
<link href="../jquery-mobile/jquery.mobile-1.0a3.min.css" rel="stylesheet" type="text/css">
<script src="../jquery-mobile/jquery-1.5.min.js" type="text/javascript"></script>
<script src="../jquery-mobile/jquery.mobile-1.0a3.min.js" type="text/javascript"></script>
<style type="text/css">
p.error, p.success {
font-weight: bold;
padding: 10px;
border: 1px solid;
p.error {
background: #ffc0c0;
color: #F00;
p.success {
background: #b3ff69;
color: #4fa000;
</style>
</head>
<body>
<div data-role="page" id="home">
<div data-role="header" data-position="fixed">
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</div>
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                                  <li><a href="#services">Services</a></li>
                                  <li><a href="#contact">Contact</a></li>
                                  <li><a href="#quote">Quote</a></li>
                                </ul>
</div>
<div data-role="content"> </div>
     <div data-role="footer" data-position="fixed" > </div>
</div>
</div>
<div data-role="page" id="quote">
<div data-role="header" data-position="fixed">
    <h1>GET A QUOTE</h1>
</div>
<div data-role="content">
   <?php
if (!empty($error_msg)) {
echo '<p class="error">ERROR: '. implode("<br />", $error_msg) . "</p>";
if ($result != NULL) {
echo '<p class="success">'. $result . "</p>";
?>
<form action="<?php echo basename(__FILE__); ?>" method="post" data-ajax="false" >
<noscript>
<p><input type="hidden" name="nojs" id="nojs" /></p>
</noscript>
<p>
<label for="name">Name: *</label>
<input type="text" name="name" id="name" value="<?php get_data("name"); ?>" /><br />
<label for="email">E-mail: *</label>
<input type="text" name="email" id="email" value="<?php get_data("email"); ?>" /><br />
        <label for="company">Company:</label>
<input type="text" name="company" id="company" value="<?php get_data("company"); ?>" /><br />
<label for="collection">Collection: *</label>
<input type="text" name="collection" id="collection" value="<?php get_data("collection"); ?>" /><br />
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<input type="text" name="delivery" id="delivery" value="<?php get_data("delivery"); ?>" /><br />
<label for="comments">Message: *</label>
<textarea name="comments" id="comments" rows="5" cols="20"><?php get_data("comments"); ?></textarea><br />
<input type="submit" name="submit" id="submit" value="Send" <?php if (isset($disable) && $disable === true) echo ' disabled="disabled"'; ?> />
</p>
</form> </div>
     <div data-role="footer" > </div>
</div>
</div>
</body>
</html>

My wife has left me for four weeks, favouring to be with our son who lives 4,000 km away. I now have to cook for myself and the steaks taste horrible. What am I doing wrong?
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How make ERMS mail form avail as a std response 7.0

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