How to actually get help with iWorks or how to return it

I have lost over an hour of work today trying to get some assistance from apple. Bought iworks and the serial number doesn't work. They route me to different people who can't seem to help me. I try to return it and the store doesn't help me. Does anyone know how to get the serial number accepted or how to actually get help from this company or should I consider buying the product a loss and warn colleagues within the university? Thank you!

LeisureG8R:
I also bought iWork online and had it delivered to my office. I didn't want to carry the box home, so I stuck the disk/manual in my bag and threw the box away.
Well, was that a mistake! I realised upon installation that is exactly where the only copy of the serial number is printed.
Or so I thought.
I hit on the idea of going back to the Apple email that notified me of the shipping of my product. On there I found the serial number and simply cut and pasted from there to the dialogue box asking for it during install.
For me that worked. No problems with figures or letters being misread.
Don't know if that's any help.
PowerMac G5 Quad, 2.5GB RAM + PowerBook G4 Ti 15" Mac OS X (10.4.5)

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