How to Add Customer Class Field in WEB-IC

Hi CRM Experts,
Please provide me Solution on folooing queries.
1)When ever i create a BP from WEB-IC, i need to enter Customer Class. Since this field is not available in the standard system i cant enter.
So, Please tell me how to add new filed in the WebIC.
Points will be Rewarded.
Thanks in Advance.
Regards,
Sree

Hi,
See Thread entitled "Links to CRM Documentation" - there you will find a link to Interaction Center (IC) WebClient Consultants Cookbook. This document gives you all the info you need to add fields to the ICWC.
http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000647973&_SCENARIO=01100035870000000112&_OBJECT=011000358700003057372006E
Regards,
Damien
Please award points...

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