How to Approach to Senior People Against Apple Service Centre in Delhi & Apple Customer Care Bangalore ?

I Had Iphone 5S and Display Issue is there.
Device is under warranty and opened by service centre without issuing a Job Card.
Apple Service Centre is out of Stock for Replacement and refer to other Service Centre.
After reaffixing my Device the Glass is Loose and Because of That next day while visiting other service centre My Device got Black Spot.
They Deny the replacement and Now it is almost 1 Month 7 Days.
No one is going to understand the real cause and deny the replacement due to pressure damage.

I tried Apple Care Centre and Speak to Many Senior Executive they closed my case and no written reply. By phone they mentioned the case is rejected due to Pressure Damage on the Display.
I Also Contact the Service Centre Manager he is saying the same.
Store Manager Goes through my problem he understand the case but denying to do that replacement.
Actual fault is done by there staff. I visited the Service Centre due to some Pinkish Color reflecting on Screen on 15 July they open my Device without issuing the Job Card in two minutes when my turns come they said the device can be replaced due to fault in Display but they refer me to another Service Centre Because they are out of Stock for 1 Week to 10 Days due to some account part in there centre.
They return my device but cannot reaffix my Glass properly I intimate them they said don't worry it will be replace tomorrow at other service centre. I approach next day and while waiting for my turn a black spot appears due to loose glass.
Other Service Centre Deny due to Black Spot & Refer me back to the same service centre. They told me to submit my device and they mention the situation of 16 July and don't mention the situation of 15 July.
I explained and send emails to ACC but no one explain the problem to Apple US they are considering the problem from 16 July onwards but the real fault is done by the employes of Service Centre and Closed my Case after just replying that it is due to pressure damage.
The actual mail is very long which i send it and how should I approach to Senior people they said there is no option after talking to senior executive in ACC INDIA
Please Help and Suggest.

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I have an iPhone 5 n its abt 2 yrs old...Its startd slowing down n it freezes every once in a while...If i give it to the apple service centre..wd it b of any help?

Its abt 18 mnths old....The screen freezes at times...n shows all signs of an old phone..Jus wna know if the apple service centre cd do anything abt it...

Its abt 18 mnths old....The screen freezes at times...n shows all signs of an old phone..Jus wna know if the apple service centre cd do anything abt it...

Hi, i've a iphone 5s and i wanted to know that I bought my iphone from india but it came from usa but i have an indian bill will it be covered in warranty, like if i go to the apple service centre?

Hi, i've a iphone 5s and i wanted to know that I bought my iphone from india but it came from usa but i have an indian bill will it be covered in warranty, like if i go to the apple service centre?

If it was originally sold in the U.S, then the warranty is only good in the U.S

Apart from the lock button problem in iphone 5 the display brightness suddenly goes blank and becomes normal after locking and unlocking the iphone. The Apple service centre in India is denying to service the iphone as it was purchase in USA even thoug it

Apart from the lock button problem in iphone 5 the display brightness suddenly goes blank and becomes normal after locking and unlocking the iphone. The Apple service centre in India is denying to service the iphone as it was purchase in USA even though the iphone is in warranty.

iPhones do not have an international warranty. Warranty is valid only for the country of purchase. This is most likely because different countries require different iPhone models. Not reasonable to expect all countries to maintain stock for all models.

I have bought iphone 4 in US, now in India, Apple service centre in India is not providing service as it is purchased in USA

I have bought Iphone 4 from apple store at Santa clara CA. However now I am in India. My phone has developed problem and getting switched off at randomly though it is fully charged. The authorised apple service centre is not providing me service as the it is bought in USA. Can anybody help

sgfromkanpur wrote:
I have bought Iphone 4 from apple store at Santa clara CA. However now I am in India. My phone has developed problem and getting switched off at randomly though it is fully charged. The authorised apple service centre is not providing me service as the it is bought in USA. Can anybody help
That is correct - there is no international warranty.
Either send it to someone you trust in the US or fly back and have it looked at.

Apple Service Centre in China, ShenZhen

Hi,
I've purchased an Iphone from Hong Kong Apple Store Online, however, I am now in China ShenZhen.
May I know if there is an Apple service centre in China, ShenZhen that I can send it in for immediate repair and collect asap?
THanks

Hello Azabu, Welcome to the Discussions.
Apple lists, among others:
Anything Mac (also a laptop ASP) 2 Floor, 40 Yusuf Sarai
New Delhi 110016
Tel: 41755391
Fax: 011-51755291
Email: [email protected]/[email protected] / [email protected]
Apple Computer International Pvt Ltd (also a laptop ASP) 1st Floor, Capital Trust House
47 Community Centre, New Friends Colony
New Delhi
Tel: 011 41672641 - 45
Fax: 011
Email: [email protected]
And I have no experience with either.
Joe

Recently i got my Macbookpro repair through apple service centre. As per them motherboard is required to be replace.I ask them after repair to return my old board-the service centre told me that apple will provided new board only on return of old one?

Recently i got my Macbookpro repair through apple service centre. As per them motherboard is required to be replace.I ask them after repair to return my old board-the service centre told me that apple will provided new board only on return of old one? Is this the Apple policy, cn anyone pls help me out

Hi p,
Apple keeps all replaced parts. That's their policy.

Apple Service Centre in New Delhi, India

My Powerbook's fan is making a lot of noise and I suspect it isn't functioning properly anymore as the internal temperature, particularly on the bottomside of the processor, is over 70 degrees centigrade. I'm covered under Applecare - but can anyone recommend a reliable Apple Service Centre in New Delhi?

Hello Azabu, Welcome to the Discussions.
Apple lists, among others:
Anything Mac (also a laptop ASP) 2 Floor, 40 Yusuf Sarai
New Delhi 110016
Tel: 41755391
Fax: 011-51755291
Email: [email protected]/[email protected] / [email protected]
Apple Computer International Pvt Ltd (also a laptop ASP) 1st Floor, Capital Trust House
47 Community Centre, New Friends Colony
New Delhi
Tel: 011 41672641 - 45
Fax: 011
Email: [email protected]
And I have no experience with either.
Joe

I live in chennai, india.i had purchased macbook air from usa in jan 2011. in feb 2012 suddenly my display went off. i took it to the apple service centre. They informed me that the logic board has gone.how do i contact apple support and ask them

I Live in Chennai. I had purchased a Macbook Air from USA. on 8th Feb, Suddenly the display just went off. I would like to know the following
1) How and where to contact apple people to make a complaint in usa
2) Does apple use such substandard products that as soon as one year is over immediately the product fails?
Kindly help me what to do and get it repaired free of charge.
Thanks,
Regards,
SOnal
Sanghvi

Sonal Sanghvi wrote:
1) How and where to contact apple people to make a complaint in usa
http://www.apple.com/contact/
2) Does apple use such substandard products that as soon as one year is over immediately the product fails?
No.
Kindly help me what to do and get it repaired free of charge.
If you didn't purchase the extended warranty, AppleCare, you are not entitled to any repairs free of charge once the 1 year warranty expires.

My iphone 4S screen is broken and i need to replace at apple service centre ,how much it will be cost at apple service centre(ORIGINAL)??i

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Apple does not sell parts. You cannot get a genuine Apple screen, unless it is one that was removed from a damaged or stolen device. If you want genuine, then go with the out of warranty replacement. If you are going to try and replace it yourself, then you get what you get. Take your chances.

My iphone 5 screen has a hairline crack all of a sudden ...it has not fallen nor cracked........ it was a replacement piece given by apple service centre

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Hi, I got an Error 23 when trying to restore my phone. Apple support centre says its a hardware issue without doing anything to come to this conclusion. They will not tell me how to escalate this case. Please let me know if there is a way to escalate.

One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
What I am surprised about is that no one seems to have done any analysis or debugging to figure this out. How do they decide that this is a hardware issue?
The first time I tried it from my laptop and got this message. The support guy told me that my laptop may have an antivirus software which may be causing this issue. So I took it to the service centre. They tried the same restore from their machine and got the exact same error.
The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
But most importantly It says 'In rare cases, this may be a hardware issue'.
So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
When I asked them to escalate this, they said that there is no way to escalate.
I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
But I dont see how the support guys decided that this is a hardware issue. I need to know.
And secondly I am shocked that Apple has no escalation path.
Can anyone please help?

Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add.

Is there a way of finding out what has been accessed on my MacBook Pro whilst in the possession of an apple authorised service centre?

Hi Guys,
I'm a bit new to this discussion group thing although I've been using Macintosh computers for many years (showing my age).
I handed my MacBook Pro to be repaired at an authorised apple service centre. When I handed it in they said they needed to keep hold of it to run some diagnostics and requested my password. I've owned various models of mac for the the past 17 years and this is the first hardware problem I have encountered, hence I have never bothered to set up user accounts.
As I live in quite a remote part of Sweden I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks) or share some of my personal information (scanned copies of my birth certificate, passport, certificates, photos, etc.) on the web. Is there a way of finding out what activity has taken place whilst they've had it in their possession?
I appreciate any advice you guys can offer.
Thanks!
PS: I've already thought about the 'recently opened' menu and The machine in question is a MacBook Pro 17" (2011) running OS X 10.6.8 (need Rosetta).

I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks) or share some of my personal information (scanned copies of my birth certificate, passport, certificates, photos, etc.) on the web.
If you put your info into the computer and hand it to another, you have to assume they will copy everything.
Why are you putting scanned copies of valuable identity information into a computer than can be hacked, stolen, lost or compromised by a dirty tech?
Have you lost your mind?
Is there a way of finding out what activity has taken place whilst they've had it in their possession?
No. The tech would just deny it if he did, or tell the truth which the answer would be "NO" in either case.
The employer won't ask that sort of questions without solid proof, less they make a enemy of the employee and/or risk being sued for defamation of character.
It's not like they bother to have a team of people watching over his shoulder that he doesn't stick a USB thumb drive of your data into his pocket to take home.
I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks)
If it's iTunes music, it has your personal ID embedded into the song files. Most IT techs know this though.
I appreciate any advice you guys can offer.
Too late now, all you can do is not worry about it.
Take your personal info out of the machine and if you need it, burn cd/dvd copies, a few USB thumb drives, Iron Keys or self encrypting external storage drives with key and/or keypad.

I spilled tea on macbook pro and got it repaired at apple authorised service centre but not convinced about there way?

recently i spilled tea on my macbook pro screen but key were safe as it was covered with key guard,some tea trickeled down from screen to the dividing portion,imediatly i switched it off and left it for long period of time and then restarted it everything was fine only it was not getting charged the green ligh was only there, i took it to authorised apple service centre (very far) they examined it and told that everything seems to be ok..but they asked for some time to find some internal damage..i left the machine there and came back..i haven't received any call from them for two days when i asked them they told they need to change the charging port i agreed ..again no call from them..i just made a call again this time they told that charging port was unable to fix the problem..they told the the logic board has to be replaced..since it was costly and i bought the machine 5 month back ...so i made my mind to buy new one ..again i made a call (everytime i called them) they told me they have a logic board of some customer who broke his led panel and need to sell his logic board.they offered me if i want i can buy that..it will cost 35000(more than 50% than orignal machine) , i told them it will cover the warrenty or not they confirmed me "yes". i told them to change it since i was out of station ,it was not possible for me to go there so it was all done on phone. please help me i collected my macbook pro with lot of doubt in my mind..
1.Is that logic board will cover the warrenty and how can i make out is they changed it or just done nothing
2.what controll apple has on its service centre
3.when i asked them if something goes wrong and i will have to take it to any other service centre what to do,they suggested not to mention about logic board changing issue
4. is orignal logic board has some item no or something so that i can find out, i feel ,may be wrong that hey must have cheated me..and the charging port must have resolved the problem
Please help..and sorry for my language error,

vishnuanand wrote:
this is the one mentioned on my macbook invoice and on its body,this is pic of "about this mac" and now please help me to find where to
this compare it
So The Serial Number W80201QNATN is from your original invoice when you first bought the MBP. The same serial number is on the body of the MBP. The same serial number shows up in System Profiler when you start the MBP.
That all matches with the information given from one of the links I posted earlier. It fits your MBP perfectly:
Serial number: W80201QNATN
Name: MacBook Pro (Mid 2010 13 inch)
Group1: MacBook
Group2: Pro
Generation: 71
ModelCode:
Machine Model: MacBookPro7,1
Model introduced: 2010
Production year: 2010
Production week: 20 (May)
Production number: 1994 (within this week)
introduced test: 2010 (0) 1
introduced test: GOED
CPU speed: 2.66GHz
Family name: Become a pro user to see this information. (sorry)
Screen size: 13 inch
Screen resolution: 1280x800 pixels
Colour: Aluminium
Factory: W8 (Shanghai China)
Now this is a serial number you provided earlier: 34031968Atm Where does this come from?

My Macbook and Apple Service

Well, my list of issues are:
1. Screen Mis-aligned when closed
2. 'Moo' noise
3. CPU temp hits 87 at load and sits at 67 (moo range) when idle.
4. CPU Whine which is only apparent on AC and can be stopped by opening photobooth or turning a core off/loading the core.
Told apple technical this. Was i offered a replacement? (even though i have had it 3 days) NO
I was told to either take it to an apple service centre and have them look at it or a full refund then i can buy another one if i wish. Why can i not just be shipped a new one?
So its down to the service centre tomorrow and to see what they think! Pretty poor and to boot no one i speak to speaks good english its really poor!

the bigger question is....is there anypoint getting a new unit?
Will it make any difference? They all seem to have various small issues!

How to Approach to Senior People Against Apple Service Centre in Delhi & Apple Customer Care Bangalore ?

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