My Macbook and Apple Service

Well, my list of issues are:
1. Screen Mis-aligned when closed
2. 'Moo' noise
3. CPU temp hits 87 at load and sits at 67 (moo range) when idle.
4. CPU Whine which is only apparent on AC and can be stopped by opening photobooth or turning a core off/loading the core.
Told apple technical this. Was i offered a replacement? (even though i have had it 3 days) NO
I was told to either take it to an apple service centre and have them look at it or a full refund then i can buy another one if i wish. Why can i not just be shipped a new one?
So its down to the service centre tomorrow and to see what they think! Pretty poor and to boot no one i speak to speaks good english its really poor!

the bigger question is....is there anypoint getting a new unit?
Will it make any difference? They all seem to have various small issues!

Similar Messages

HT4437 hi even when i connect my macbook and apple tv to the same wifi network i cant put on the air play mirroring option.my airplay mirroring option does not detect any device.what can i do for this?

hi even when i connect my macbook and apple tv to the same wifi network i cant put on the air play mirroring option.my airplay mirroring option does not detect any device.what can i do for this?

See
http://support.apple.com/kb/TS4215

My iPad, Macbook and Apple TV are all set up with the same iCloud email address. I bought the iPhone 6 and accidentally set the iCloud up with a different email. My phone will not let me change the email address to be the same as my other devices,

My iPad, Macbook and Apple TV are all set up with the same iCloud email address. I bought the iPhone 6 and accidentally set the iCloud up with a different email. My phone will not let me change the email address to be the same as my other devices, it tells me that email is already being used. How do I delete the iPhones iCloud account and reinstall it to match my other devices.

Yes it will, just sign out, then sign back in with the correct address.
Settings>iCloud>Sign Out.

What is the best DNS server for iCloud and Apple services?

Hello. Im wondering what is the best DNS server to use with iCloud, and apple services.
Does apple have a dedicatrd DNS server?
I read a couple of articles stating that the google DNS servers like 8.8.8.8 and 8.8.4.4 slow down apple and facebook services.
Did a couple of tests like iTunes streaming and found out that its true in some cases.

Not always!
Found what i was shearching for:
http://www.who.is/dns/icloud.com/

Macbook and apple ID for iCloud

My macbook says that my apple ID is with a mac.com emailadres. Which I don't have and which isn't my actual apple ID (that's with my normal emailadress).
But now I can't activate I cloud because I can't change this ID.
(I probably did something wrong installing my new macbook one year ago ??)
How can I just use I cloud on my macbook and iphone with my actual appleID?

You will need to upgrade OS X in order to use iCloud. You can still use the Apple ID you have as well as your old mac.com email address except now it will be an icloud.com email address.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

MacBook and Apple customer service

So to all the users with issues including, but not limited to, whining, mooing, discoloration, and the various other hiccups:
Have the problems occured after the initial 14 days return period?
And if so, have you had any luck having Apple either service your device, exchanging it, or taking it back and refunding you?
Curious as I'm not exactly in love with this silly MacBook. As far as I'm concerned, it's a good idea, but with poor execution. Eye candy. And it would have been nice had it been launched with the free ipod Nano offer instead of rewarding those who waited with both a free iPod and a better functioning machine. I feel jipped! Or is it spelled "gipped"? At any rate, I'm not ranting, I want to hear if Apple has made good with anyone.

I can honestly say that Apple offered my money back without a restocking fee, and after some discussion I was treated to "I don't want to sell anyone a defective machine, let's open one up and see if there is a problem before I sell it to you." I could not be happier with the eventual resolution I received. Bridging the online and retail sales issues is a tough job and I feel it was managed to the best of anybodies ability with regards to the situation I was in.
I don't believe I would return a machine for the common moo, processor whining, or heat. A serious moo issue maybe. If there is physical damage or the machine doesn't work correctly, then yes I would. As to the discoloration, I don't understand why that would not be returned. I haven't seen anything except one set of pictures of a discolored machine, but if it is as blatant as that; then I would really give it another shot.
To put it in perspective, if you try to keep your consumer standards at the same level when evaluating products then you're going to return a car if the paint flakes off everytime you wash it, but doesn't occur to other ones. On the other hand, if your air conditioner makes a slight whirring noise and virtually every single other vehicle does, then you're more than likely going to have the same result when you exchange it so why bother?
Yes, everything happened in 14 days.
I think what you say, your willingness to try to go the extra distance, and how you say it makes all the difference in the world when interacting with any customer support agency.
Good Luck,
-j

Macbook and Apple TV

I have an older model Macbook that uses an Intel 2 Ghz processor and OS x 10.4.11. I want to upgrade to the snow leopard OS x so I can sync my computer to my Apple TV box. Will this work with this older Macbook? Thanks....

As long as the MacBook has a minimum of 1GB of RAM, yes, you can install Snow Leopard.
Regards.

HT204053 I changed my Apple ID on all my devices and Apple services but iCloud still shows my old Apple ID. How can I get it to update?

I changed my Apple ID on all my devices and services but iCloud still shows my old Apple ID. How can I get it to update?

I asked the Apple Tech support people and their advice worked for me, it's a setting on the iPad itself. see below.
Follow the below instructions to sign in with your new account name.
1) From the home screen, tap Settings
2) Tap Store
3) Tap Sign Out
4) Tap Sign In
5) Enter your current account name "xxxx" and your password and tap OK.
If you are still unable to change the sign in name on your iPad, please sign into your account on your computer and then sync the iPad so the changes will be updated.
good luck

Mac-maniac Mark's maddening MacBook and Apple aggravations!

Hello! I've been a Mac fan for over a decade. Less than a year ago I got myself a MacBook, having finally found enough reason and money to upgrade to OS X.
Since then I've mostly been happy with my purchases, but I have accumulated certain problems that are steadily driving me nuts.
As a rather timid computer science student, I've tried to troubleshoot things myself rather than make a fuss, but I've made little progress so far. Please help me!
Here's what's been on my mind:
••• I ordered my MacBook over the phone from George Hurley, an Apple salesman who promised me a total of £160 in rebates if I bought an iPod and a printer at the same time.
I chose a first-generation 2 GiB iPod nano and a HP Photosmart C4180. I downloaded, filled in and posted the required forms within the deadline.
Since then, Apple sent me several letters rejecting my rebate applications. I completed the forms again, but to no avail. They ridiculously suggest I call some premium-rate number to ask why they can't get their act together. Just give me my money!
••• A month or so ago, after I let my MacBook's battery go flat, its built-in keyboard and track-pad stopped working, despite the fact that I plugged it in to the mains and the Mac worked with my external keyboard and mouse.
I tried resetting various things according to the instructions, but it stayed that way until the next morning, when it was fully-charged and mysteriously started working normally.
A few days ago I upgraded its RAM from 512 MiB to 2 GiB. Crucial delivered promptly and I installed it myself. The new RAM seems to be recognised and working, but the built-in keyboard and track-pad stopped working immediately afterwards.
I can't seem to revive them this time. As you can imagine, it's pretty silly needing an external keyboard and mouse for a portable computer. I have an AppleCare warranty. What should I do?
••• My iPod nano hasn't seen heavy use and I fitted it with a soft plastic cover shortly after getting it. Cosmetically it's fine but its performance is gradually worsening.
Sometimes it crackles or the screen freezes or it refuses to play a track all the way through. I use it with cheap headphones but they seem to work well enough elsewhere (they don't crackle).
••• Having put up with obsolete stuff for years, I'm now obsessed with installing the latest software and firmware updates. Even so, my MacBook's optical drive disappoints me when I do occasionally use it.
It is so slow to mount and eject CDs. Is this normal for portable drives? If I put in a CD it doesn't like (some of my old CD-Rs are going bad!), it whizzes for ages with a useless spinning cursor (I want to multitask!) before spitting it out.
••• I'm much happier with my new Apple software than hardware. The software does, however, come with these stupid flaws:
I can reduce my MacBook's speed to that of treacle by putting a big-enough number into the Dashboard calculator. (For example, try 999,999,999 x 999,999,999 then press = more than 13 times.) It would be bad enough for the calculator to crash, but it instead makes the MacBook need a restart.
My iTunes Artwork screen-saver only picks one piece of artwork from each album, which is a shame. System Preferences crashes persistently if I set the number of rows of artwork to two, which is ridiculous. I had to edit a plist file by hand to increase the number of rows.
My iPod refuses to play even slightly-unusual sound files (such as a WAV that some loon recorded at 8012 Hz). iTunes will play these files and copy them to the iPod without warning me of any potential problems.
iTunes also crashes without any meaningful messages when asked to convert these strange files. It leaves me to figure out what went wrong, convert the files using some other program, then remove any half-converted rubbish from its library folder.
And why doesn't iTunes convert WMA files even with the appropriate QuickTime plug-in (Flip4Mac) installed? How do I report these silly flaws? If Apple helps me and ensures that nobody else has these problems, they may gain my respect once again.
First-generation white MacBook 2.0 GHz Mac OS X (10.4.10) Bought with 80 GB HD and Superdrive; recently upgraded to 2 GiB RAM

I'll attempt to deal with a couple of your questions...
I can reduce my MacBook's speed to that of treacle by putting a big-enough
number into the Dashboard calculator. (For example, try 999,999,999 x
999,999,999 then press = more than 13 times.) It would be bad enough for
the calculator to crash, but it instead makes the MacBook need a restart.
Why would you use the dashboard calculator to figure this out. I don't think there are that many calculators that can figure that out too quickly. There is also a calculator program in the applications folder which might be quicker, but even that would bog down with 999,999,999 to the 14th.
My iPod nano hasn't seen heavy use and I fitted it with a soft plastic cover ?
shortly after getting it. Cosmetically it's fine but its performance is
gradually worsening.
Sometimes it crackles or the screen freezes or it refuses to play a track all
the way through. I use it with cheap headphones but they seem to work
well enough elsewhere (they don't crackle).
While it *****, I would restore the iPod to the original settings. You might get more answers regarding this in the iPod forum.
A few days ago I upgraded its RAM from 512 MiB to 2 GiB. Crucial delivered
promptly and I installed it myself. The new RAM seems to be recognized
and working, but the built-in keyboard and track-pad stopped working
immediately afterwards.
I can't seem to revive them this time. As you can imagine, it's pretty silly
needing an external keyboard and mouse for a portable computer. I have
an AppleCare warranty. What should I do?
Did you try the old Ram to see if the keyboard and trackpad are working with it? Also there is a setting in preferences to ignore the built-in trackpad if there is an external one being used so I would check that as well. Other than that you do have the applecare, so you can always get it checked out for free.

Mid 2007 Macbook and Apple Wired Keyboard.

I have a Mid 2007 white Macbook running Leopard 10.5.8. For a while, I used to use my Macbook with an external monitor and the apple wired aluminum keyboard, but stopped for some time.
I wanted to use my macbook this way again, but my wired aluminum keyboard is not working at all with my macbook. None of of the keys work, it isn't being recognized at all by my computer. Any suggestions on how I could get it to work again? Thanks.

If it doesn't work with any other computer, the keyboard is most likely dead. The wires inside can get damaged over time, causing the keyboard to quit functioning. You'll have to invest in a replacement.
~Lyssa

Mac book and Apple Service - a secret

My middle row of letters from g,h,j,k,l, have stopped working. Went to Apple Store and they said "no worries, its a hardware problem. We'll replace the keyboard but because your model is from 2009, we have to replace the entire top. $300." I said OK. Got a call yesterday, and it will be $1200 dollars. "We must repair your cracked screen as a matter of liability. Now it's $1200." YIKES.
FYI: I then called an approved Apple Repair store. "We'll fix whatever you want fixed. No, we won't replace the screen if you don't want us to." $200 to replace the keyboard.
Although Apple Store didn't say anything about an alternative, there ARE alternatives.

Sorry to hear this experience. I recommend you to complain to Apple about this Apple Retail Store > http://www.apple.com/retail/feedback Apple takes note of your feedback about Apple Retail Stores to get the best experience, and of course, take it to the reseller to get it repaired

MPB problems and Apple service

Few months ago my MPB (1,83Ghz model) got a few problems. First one fan, then other fan, then superdrive failure, then "logic board" noise, then HDD noise.
I was back in USA just one week before warranty ends, and I took my half-working mac to Apple store. The "Genius" recognized only superdrive and right fan problem. He said that he gave a close look to every detail (took him a 5 minutes, BTW) and that all other is just fine.
So, right now I'm out of warranty with a "logic board" noise,left fan not working and roaring HDD.
Can someone please give me an address where I could "report" that Genius from Apple store, and hopefully get my mac fixed?

You could contact Apple Customer Relations and tell them your story. Since the problems occurred before your warranty ran out and you can document your visit to the Apple genius which did not fix all the issues, you might be able to get repairs under warranty because the problems occurred under warranty. As always, be very nice and polite--and good luck!

Home Sharing no longer works between iTunes and Apple TV.

I've been through all the forums, tried all the solutions provided and I have come to the conclusion that Home Sharing just no longer works between iTunes on a PC and my Apple TV. Does anyone know if this issue will be addressed or should I list my Apple TV up on eBay? (along with my iPad, iPod, and iPhone, since all system no longer sync together as before.)
My issue:
My iTunes library is no longer listed under "Computers" on the Apple TV.
The airplay icon no longer shows up in iTunes. (Version 11)
I cannot play music/content from my iPhone or iPad via remote that is stored in my iTunes library through my Apple TV.
I can however play music/content that is stored locally on my iPhone and iPad through my Apple TV.
My firewall settings are allowing access to Apple TV.
After logging into my router, I see no issues there.
I've logged in/out, turned home sharing on/off, de-authorized/authorized, and restarted my PC, Apple TV, and Router.
All devices are logged into the same iTunes account, and are on the same wireless network.
Time for a solution Apple.

If you turn off wifi on your Computer and connect it to the apple tv using an ethernet cable can you see your library under computers in Apple TV.
If yes the issue is with your wifi not the Apple TV
You may want to try the troubleshooting article
I also found this article
iTunes Home Sharing Not Working
Not working and sometimes when it is working, it cuts out in the middle, or when you click on the computer name, the focus goes away from the library. In other words, really weird.
What it is
iTunes has a feature called "Home Sharing" - it basically allows you to share your entire or part of your library with other instances of iTunes in your home network. It requires you to login to your iTunes account on both computers. A typical scenario is to enable Home Sharing on your desktop machine and then access the library from your iPad, Apple TV, iPhone, Mac, etc.
In my case, I have iTunes on my desktop machine running Windows XP in the attic with Home Sharing enabled and then I access the library from my Macbook and Apple TV, depending on what I want. How to use Home Sharing can be found here.
Symptoms
Home Sharing machine not showing up in Apple TV or the Macbook
The Macbook home sharing not showing up on my desktop
Home Sharing working intermittently
Connections getting cut of intermittently
Usually, restarting iTunes or the desktop computer will make things work.
Sometimes, restarting the Macbook or the Apple TV will make things work.
The "working" doesn't last long
The FixOn the desktop computer where the Home Sharing is enabled, I disabled the "QoS Packet Scheduler" from the network connection:
Open Control Panel
Open Network Connections
Right-Click on your connection (in my case, it was "Wireless Network Connection 4"
Select Properties
Uncheck "QoS Packet Scheduler"
Click OK
Restart iTunes if necessary
After doing the above, Home Sharing worked like a charm.

Music on external drive. Use I Tunes to organize. Stream to TV and home stereo through Mac Book and Apple TV. Updated to Mavericks operating system. Now Many times art does not match song or music stops playing altogether. Any ideas ?

I have music on external G drive. Use I Tunes to organize and play music. Stream it to my TV and home stereo using MacBook and Apple TV. Just updated operating system to Mavericks. Now have two issues when playing music. 1) Many times album art displayed on TV will not match song playing, and 2) Music will just stop altogether sometimes. Any ideas ?

Agreed! This bug with the ringtone delay (№4.1) is really annoying

Frustrated with Apple Service and Apple Store... Lemon Law?

Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.

I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87

My Macbook and Apple Service

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