How to correct installer resetting minimum restriction to windows XP SP3 or later

I am using Labview 2009 and building executables and installers that go onto systems that use windows 2000 and Windows XP SP2 and below.
Whenever I build my installer package, I get a warning:
*** WARNING ***
Cannot enforce the requested minimum operating system restriction because the deployment engine only supports Windows XP Service Pack 3 or later. Resetting minimum restriction to Windows XP Service Pack 3 or later.
I did not previously have this issue, until I recently got a new computer (windows XP => Windows 7) and had to reinstall all of my Labiew and NI systems. Ever since this, I have not been able to run my installers and executables on anything below windows XP SP3.
How can I fix this?
Solved!
Go to Solution.

crossrulz wrote:
I remember something about things built on Windows 7 can't work with anything before XP SP3. So I would say it is coming from the fact that you are now using Window 7.
I know it is easier said than done, but you do need to update your test systems. Computers are something that are (usually) very simple to update every 2-4 years.
In all fairness, sometimes it's the customer who applies the OS upgrade restriction. For instance, there may be some contracts that requre a recertification of a test station (and all of the software that is run on it) if anything is upgraded and they aren't willing to pay for it.
Of course, what happens then is that a piece of hardware finally breaks, that hardware has been obsolete for 20 years and any substitute hardware only has drivers for the last two operating system revisions, so you have to upgrade ANYway, but it's going to cost more money than if you did it in a controlled fashion because now you have a tester down and you are using it for your development instead of building a dev station to work all the bugs out.
[edit] Wow, was that all once sentence? I'm not proud of that... [/edit]
Bill
(Mid-Level minion.)
My support system ensures that I don't look totally incompetent.
Proud to say that I've progressed beyond knowing just enough to be dangerous. I now know enough to know that I have no clue about anything at all.

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I buy a dual voltage OfficeJet 4620 in Germany in Ferbruary 2013.
NOWHERE in the product literature does it mention the ink cartridges are regionalized (defeats the purpose of even manufacturing a 110-220v device! But I digress).
I move to Florida in June and yesterday my black ink begins to run out.
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Now this was the best part....HE BEGINS TO PRETEND LIKE HE IS HAVING MICROPHONE PROBLEMS AND CANNOT HEAR ME (yes I know, what does his microphone have to do with hearing me, I had the same thought). It is obvious he has simply either taken his headset off his head or moved the mic far away from his mouth and is pretending he can't hear me and that he will call me back and asks for my number. I ask him how is he going to hear me tell him my number (which by the way he already took at the beginning of the conversation) and he continues his ruse. So I hang up. It is obvious he doesnt know what to do and no one else there is going to help me.
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After 20 minutes of her constantly telling me she is checking her resources, even after I have told her what the procedure entails and that all she needs to do is find the procedure and tell me which numbers it requires from the device itself in order to provide the reset code, I tell her to stop what she is doing and put her supervisor on the phone. She stalls. She says she is sorry but they have never heard of this procedure before and that she will schedule me a call-back for tomorrow. YEAH RIGHT. I ask her WHO is going to call me tomorrow? She replies that it will be them and that they will have the answer. I tell her that I already heard that from them the night before and I dont have another day to be wasted. I tell her to put her supervisor on the phone and I want the name of whoever is in charge of her office. She tries to ignore me and continues to ask for my phone number (which she already has). I press her for the name of who is in charge and she finally claims "Peter" is the supervisor. I tell her to put "Peter" on the phone. 10 minutes of hold and later a guy picks up the line, claims he is "Peter" and asks how I am doing. I politely say I am well and I ask him for his last name. He asks why I need his last name. i repeat my question, "What is your last name Peter?"..........his reply? "hello, sir? I am having trouble hearing you, can you hear me?" He begins to play with the microphone and puts me on hold. Each time he picks up and asks if I am there I immediately ask him for his last name, to which he resumes the ruse that he cannot hear me. I stay on the line. At this point it appears that HP must have some sort of policy where their "Support" personnel are not allowed to hang up the phone first, perhaps it is even tracked as a half-assed internal method of "Quality Assurance", and these people know it and this is why they will leave you on hold for ever and wait until you hang up. So, I wait Peter out for about 10 minutes, I am not on hold because there is no music, the microphone is simply muted. I tell him i know he is there and can hear me, and that i know he cannot hang up first, and then he promptly hangs up.
SO, my question....
NOW WHAT?
How does anything get escalated at HP when their overseas "Support" doesn't know what to do?
I live in Miami and there is a corporate headquarters there for HP Latin America. I am thinking of walking right into the lobby and finding someone with authority, but in all honesty I just want the d*** printer region reset so I can use these ink cartridges I already bought and opened.
Suggestions?

Hi,http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&cc=uk&dlc=en&lc=en#N89
First, I am sorry to see your experience, however be aware that this forum is a peer-to-peer community and not a direct contact with HP.
To clarify, the product specification do list the ink cartridges regionalization, the specifications itself reffer to HP Suresupply to locate the ink cartridges for your region, as well as the following document which clearly state that information:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03239171&tmp_task=prodinfoCategory&cc=uk&dlc=en...
Firs be sure to have the latest software installed prior contacting HP support, which should be listed as 28
You may find that information listed in the following document (Check the How can I tell which driver version I have? section), if you have any older version be sure to uninstall it and install the latest software, as listed within the same document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&cc=uk&dlc=en&lc=en#N89
If you need, the latest software can be found below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108821-3&cc=uk&dlc=en&lc=en...
Next ensure you have any of the 564 ink cartridges, once the printer being reset it require all the 4 ink cartridges to work
Finally check the private messages I sent you prior contacting HP support , the envelope icon at the top-right part of that screen.
The ensure you use the correct contact details lease double chekc it below:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Regards,
Shlomi
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How to correct installer resetting minimum restriction to windows XP SP3 or later

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