HP "Support" does not know how to perform "regionalization reset", now what?

Question

I buy a dual voltage OfficeJet 4620 in Germany in Ferbruary 2013.
NOWHERE in the product literature does it mention the ink cartridges are regionalized (defeats the purpose of even manufacturing a 110-220v device! But I digress).
I move to Florida in June and yesterday my black ink begins to run out.
The printer needs the "regionalization reset" which can only be performed by HP support, as stated by their own webpage:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02558798
Another description of it here:
http://www.fixya.com/support/t156381-change_region_code_ink_cartridges
I call HP support, and waste over an hour and a half with a girl in the Phillipines until she finally tells me that I need a complete set of USA ink cartridges in order to perfom the procedure (which appears to be not true, you do not need them to reset the printer, but rather it appears you need them simply if you wish to print anything after the reset was performed if for no other reason but to verify that the reset was successful). She claims HP support will call me this morning at 11AM EST. They did not call.
I call HP "Support" at 1130 EST and go through the wickets with them again. This time the girl does not know what to do and is clearly completely unknowledgeable about the product, mush less how to troubleshoot it, and instead she is simply following a script. Another hour wasted. After being put on hold for the 4th or 5th time for 15 minutes, I simply hang up. (Realizing later that this is an intentional strategy.)
I call again. Now I am speaking to some guy in India. He does not know what he is doing either and tries to guide me through the support menu on the printer itself, but his script does not match the menu options on the printer. Back to the 15 minute intervals of hold broken up by him saying "one minute please sir while I verify some information". Another hour wasted, until I finally begin to realize that none of these people know what to do.
Still I call back and get another guy who leads me into the Support menu (press the return button 4 times to access this menu) . The he has me go to the Reports Menu and select the "print mech button tap" option, which prints out a 2 page "Printer Hardware" printout. He asks me to "give him the numbers on the document, but the document has all sorts of numbers on it from serial numbers to product numbers to other numbers with labels that are simply abbreviations. I ask him which numbers he needs from the two pages full of numbers, and back on hold I go for 20 minutes. He comes back and says "the long number, there should be a long number". Well the longest number on the document is the Serial number which I have already given during the initial information polling he did and so I ask him if he needs it again. Back on hold i go for another 20 minutes. Now the 15-20 minute hold cycle resumes, with him "checking something" and he will "be right back". Eventually he simply clicks over to see if I am still on the line and immediately puts me back on hold without saying anything. I put my phone on speaker and I wait him out, having already wasted an entire morning and half my afternoon. 
Now this was the best part....HE BEGINS TO PRETEND LIKE HE IS HAVING MICROPHONE PROBLEMS AND CANNOT HEAR ME (yes I know, what does his microphone have to do with hearing me, I had the same thought). It is obvious he has simply either taken his headset off his head or moved the mic far away from his mouth and is pretending he can't hear me and that he will call me back and asks for my number. I ask him how is he going to hear me tell him my number (which by the way he already took at the beginning of the conversation) and he continues his ruse. So I hang up. It is obvious he doesnt know what to do and no one else there is going to help me.
Now I call back tonight around 930PM EST, and I get the Phillipines again. I go trough the whole polling phase with the girl and explain to her that I need the regionalization reset performed, and that all I need is to know which numbers of my printer to give to HP Support so that they can give me the code I need to reset this device. I politely tell her that I understand if she does not know what to do or understand what the procedure is and that I will not be angry with her if she is simply honest and tells me so, but that I want her to tell me if there is anyone there where she works who will definitely know how to do the reset, a supervisor or actual technical advisor, anybody. She is friendly and honest and says this is the frst time she has heard of this and she will ask what to do. Back on hold for 5 or 10 minutes. She claims she is looking in her "resources" for the way to do this. Nothing. I ask her to please stop and get her supervisor, she claims she is checking with her supervisor and that they are "checking the resources" for the procedure to reset regionalization. I foolishly think we are making progress.
After 20 minutes of her constantly telling me she is checking her resources, even after I have told her what the procedure entails and that all she needs to do is find the procedure and tell me which numbers it requires from the device itself in order to provide the reset code, I tell her to stop what she is doing and put her supervisor on the phone. She stalls. She says she is sorry but they have never heard of this procedure before and that she will schedule me a call-back for tomorrow. YEAH RIGHT. I ask her WHO is going to call me tomorrow? She replies that it will be them and that they will have the answer. I tell her that I already heard that from them the night before and I dont have another day to be wasted. I tell her to put her supervisor on the phone and I want the name of whoever is in charge of her office. She tries to ignore me and continues to ask for my phone number (which she already has). I press her for the name of who is in charge and she finally claims "Peter" is the supervisor. I tell her to put "Peter" on the phone. 10 minutes of hold and later a guy picks up the line, claims he is "Peter" and asks how I am doing. I politely say I am well and I ask him for his last name. He asks why I need his last name. i repeat my question, "What is your last name Peter?"..........his reply? "hello, sir? I am having trouble hearing you, can you hear me?" He begins to play with the microphone and puts me on hold. Each time he picks up and asks if I am there I immediately ask him for his last name, to which he resumes the ruse that he cannot hear me. I stay on the line. At this point it appears that HP must have some sort of policy where their "Support" personnel are not allowed to hang up the phone first, perhaps it is even tracked as a half-assed internal method of "Quality Assurance", and these people know it and this is why they will leave you on hold for ever and wait until you hang up. So, I wait Peter out for about 10 minutes, I am not on hold because there is no music, the microphone is simply muted. I tell him i know he is there and can hear me, and that i know he cannot hang up first, and then he promptly hangs up.
SO, my question....
NOW WHAT?
How does anything get escalated at HP when their overseas "Support" doesn't know what to do?
I live in Miami and there is a corporate headquarters there for HP Latin America. I am thinking of walking right into the lobby and finding someone with authority, but in all honesty I just want the d*** printer region reset so I can use these ink cartridges I already bought and opened.
Suggestions?

Answer 1

Hi,http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&cc=uk&dlc=en&lc=en#N89
First, I am sorry to see your experience, however be aware that this forum is a peer-to-peer community and not a direct contact with HP.
To clarify, the product specification do list the ink cartridges regionalization, the specifications itself reffer to HP Suresupply to locate the ink cartridges for your region, as well as the following document which clearly state that information:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03239171&tmp_task=prodinfoCategory&cc=uk&dlc=en...
Firs be sure to have the latest software installed prior contacting HP support, which should be listed as 28
You may find that information listed in the following document (Check the How can I tell which driver version I have? section), if you have any older version be sure to uninstall it and install the latest software, as listed within the same document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03149924&cc=uk&dlc=en&lc=en#N89
If you need, the latest software can be found below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108821-3&cc=uk&dlc=en&lc=en...
Next ensure you have any of the 564 ink cartridges, once the printer being reset it require all the 4 ink cartridges to work
Finally check the private messages I sent you prior contacting HP support , the envelope icon at the top-right part of that screen.
The ensure you use the correct contact details lease double chekc it below:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Regards,
Shlomi
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