How to create 3 Front offices in winclient

Hi
I have to , create 3 front offices for Call Center Agent, Supervisor & their Manager.
What steps I have to follow to make these 3 offices & Manager can access all the 3.
Thanks,
Sush

Hello Sush,
you have to make the assignments of the user to the cic-profiles (front officees) in ta PPOMW. This should be no problem for all of them. Then you can check the assignement over TA CRMM_CIC_APDISPLAY.
Please reward points if helpful!
Regards, Gerhard

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