How to determine the download media required from my License key?

Hi
After recently rebuilding a dead PC,  The user has advised me she used to use Illustrator.
Unfortunately the user does not have the install media available.
Support advised my license key is a volume license for Design Standard.
I have downloaded Design Standard (Universal) but the Licence key is not accepted.
Can anyone advise how to determine the correct download based on my License key?
Many thanks

Some times you may need to sign in to volume licensing account and download
refer
Adobe Licensing Website | Serial numbers | Orders | Accounts

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