How to escalate the workitem into the worklist of new agent
Hi,
We have created a workflow for complaint management in SAP CRM system that includes mainly:
Triggering event is CREATED event of Business Object: BUS2000120 (CRM Complaint).
Activity for assigning the complaint WorkItem in the WokList of agent determined through rule of category: Function module to be executed.
Now the requirement is to escalate the WorkItem into the worklist of some other user after 7 days from the creation date of complaint and into WorkList of some third user after 14 days.
We have written the code to find the actual agent based on creation date in the FM of rule, but not finding any way to trigger the FM after 7 days and after 21 days again to redetermine the agent and reassign the WorkItem into the WorkList of newly calculated agent.
I am very new to Workflow design. Please help if anyone knows the procedure how to escalate the workitem into the worklist of some new user.
Thanks & Best Regards,
Kavita Chaudhary
hi kavitha,
if you want to configure worklist go to se63.there are four level of hierarchy. there in object types u can add ur workitem..if you are going for a universal worklist then u should have
● SAP NeWeaver Portal
● Application Server Java (AS Java)
● SAP Business Workflow
● Collaboration Task
● Alert Management
also you must be an admin..
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> How can I save my data and the date,the time into the same file when
> I run this VI at different times?
>
> I use a translation stage for the experiment.For each user in the lab
> the stage position (to start an experiment) is different.I defined one
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> of the stage with respect to zero.I want all these in one file, nd
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> 2/12/03 16:04 13567
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>
> So I will track the position from day to day.If naybody helps, I
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Hi,
I know the function "write to spreadsheet file.vi"
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The attached file is work inprogress, with some dummy data sp that I can test it out without having to connect to equipment.
The second tab is the one that I am having the problem with. the output array from the replace element appears to be starting at the index position of 1 rather than 0 but that is ok it is still show that the new data is placed in incrementing element locations. However the main array that I am trying to build that is suppose to take each new calculation and place it in the next index(row) does not ap
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Attachments:
regulation_tester_7_loops.vi 244 KBI didn't really have time to dig in and understand your program in depth,
but I have a few tips for you that might things a bit easier:
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"nelsons" wrote in message
news:[email protected]...
> how do I create a 1d array that takes a single calculation and insert
> the result into the first row and then the next calculation the next
> time the loop passes that point and puts the results in thsecond row
> and so on until the loop is exited.
>
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> The second tab is the one that I am having the problem with. the
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>
> Basically what I am attempting to do is is gather some pulses from
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> displays then do the same again the next minute, but put these result
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> the loop exits. I need to have all results displayed and keep building
> the array(display until, the end of the test)Eventually I will have to
> include a min max section that displays the min and max values
> calculated, but that should be easy with the min max function.Actually
> I thought this should have been easy but, I gues I can not see the
> forest through the trees. Can any one help to slear this up for me. -
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