Hey. I have received an iTunes gift card, so I was all excited, punching the code into the "redeem" option on iTunes on my iPad2; however, I kept on getting the alert, "This is not recognised as a valid code". It is very legible, though. How come?

Hey. I have received an iTunes gift card, so I was all excited, punching the code into the "redeem" option on iTunes on my iPad2; however, I kept on getting the alert, "This is not recognised as a valid code". It is very legible, though. How come?

The obvious answer I think is that maybe you are not entering the letters and numbers correctly. I almost never get it right the first time when I use a gift card.
Try entering the code again - slowly and methodically. If it still doesn't work - look here for help.
http://support.apple.com/kb/TS1292
One final thought - if you are using a gift card that was purchased in another country - say like you have a Canada gift card and you live in the U.S. - that card will not work in the U.S. iTunes store.

Similar Messages

  • HT2737 the code you entered is not recognised as a valid code

    why my new APP store gife card shows taht   the code you entered is not recognised as a valid code?

    I had the same issue and called support. They told me to send the problematic code to [email protected] and they would reissue a new code within 72 hours. I just sent the email so have not heard back yet.

  • How do I activate an iTunes gift card if it was not properly activated.

    I just received two iTunes gift cards as gifts and cannot use them because when I tried to redeem them a message popped up stating that they were not activated correctly. Is there anyone who can help me?

    Ask the people at the store the gift cards came from or the iTunes Store staff for assistance.
    (105742)

  • I got a itunes gift card and it was a peel off not a strach and some of the code peeled off, does anyone know how to redeem my code back?

    I bought a itunes gift card and it wasnt a scratch card it was a peel off and it peeled ff some of my code. How can I get my code back?
    Thanks

    There is no way to remotely track any device that is turned off, or does not have an internet data connection.  In that case, no remote system can possible communicate with the device, nor the device send any information to any remote server.  Any device, not merely an iPhone, shares that same limitation.  Remote tracking is only possible if the device and the tracking system can talk to eachother.
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    Of course there are alternate ways to track a powered on and connected cell phone, but Apple has neither the legal nor the moral authority to do such things.  Just because something is technically possible does not mean that any big company and just go out and do them.
    Since when is it always "someone else's" fault and responsibility to deal with your lost or stolen private property?  I don't get this mentality of passing either the blame or the responsibility on to someone else.

  • My iTunes gift card that I just bought says that it's already been redeemed

    My iTunes gift card says that it's already been redeemed and I just bought it

    I had the exact same problem a couple of weeks ago and was instructed to scan of the front and back of the card and copy the original store receipt. I have the card, but not the original purchase receipt; not possible with a Christmas gift from couple of years ago.
    I've had correspondence witha couple of the itunes customer services team who have been very unhelpful.
    There is something very wrong in the itunes system where gift cards can be redeemed by 3rd parties (before the panels have even ben scratched off).
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  • TS3297 i redeemed a $25 iTunes gift card, my account was updated with the new balance, now when I signed back in, my balance is now back down to 27 cents!? How do I get that $25 back? It worked when I redeemed it earlier today!!!!! Where is my money!!??

    I redeemed a $25 itunes card successfully earlier, my balance was accurate once redeemed, then when I signed on tonight, my balance is back down to 27 cents!!?? WHY??!! Where did that money go?How do I get it back?? It was there this morning and I never bought a thing!!! HELP!!

    iTunes Customer Service Contact
    http://www.apple.com/support/itunes/contact.html

  • I just purchased a $50 iTunes gift card and I was only credited $26.66 is there anything I can do?

    Please let me know if there is anything I can do! I don't feel like just throwing away $24 thanks!

    Try signing out of the iTunes store then sign back in then check the balance.
    Account Home - Apple Store
    If the balance is still incorrect, use the email form to contact Apple here.

  • HT5556 Hi there I have an iTunes gift card that won't work?

    I have a iTunes gift card but seems it hasn't been activated so unable to redeem it?

    Are you able to try taking it back to the store that you bought it from and ask them to activate it properly ? If not then you will need to try contacting iTunes Support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes (you will probably need to give them images of the front and back of the card, and possibly its receipt)

  • TS1292 What if I don't have a iTunes gift card?

    Dear apple support communities, I am having trouble finding the codes for iTunes gift cards and iTunes gift using my iPad device to complete my new apple I'd account, is there any way I can complete my account without using an iTunes gift card codes?

    The gift card field is optional, you can add your credit card details instead as your payment method (I don't think that debit cards are still accepted). All iTunes gift cards are country-specific i.e. they can only be used in their country of issue on accounts that are based in that country - so you may not be able to fill it in anyway. If they are available in your country then you might be able to buy them from Apple, electrical stores, supermarkets etc.
    If gift cards aren't available in your country and you don't have a credit card then are other payment methods shown on that screen which you do have ? If not then you can create a new account by following the instructions on this page (the instructions won't work with existing accounts) which will give you a 'none' option on the payment screen and allow you to download free items : http://support.apple.com/kb/HT2534
    e.g. find a free app in the store, click on its free 'price' and then click on 'create Apple id' on the popup that you get.

  • Ive entered in a itunes gift card a month ago and the credit is no longer showing up in my history or on my account. is there some way to track this down?

    I entered in a redemption code for an itunes gift card a month ago and it no longer is showing up on my account. Is there somewhere to look to locate where AND why I'm not getting the proper credit? The origianl gift card was thrown away after i entered the redemption code in.

    You can pay for iTunes downloads by credit card, gift card or pre-paid card, you just have to have fill in your credit card information in your iTunes account. If you have any credit left over from iTunes cards that you purchased and redeemed previously these will be used up before iTunes starts charging your credit card: How to set up an iTunes Store account

  • I redeem an Itunes gift card.  Said it was redeem but money was not credited to my account.  Help!!

    I redeem an Itunes gift card, but monies was not credited to my account.  I was signed in to my account.   Is there a waiting period?

    You will need to try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

  • I received a plastic gift card and I redeemed it but I threw away my gift card

    Hi, I have received a plastic gift card and I already redeemed it. I now have 15 euro's to spend. However when I try to buy music it asks again for the redeem code. Normally this would not be a problem but I threw way my gift card with the code on it because I thought I didn't need it anymore.
    please help me.

    Are you sure it's asking for the code from the card and not asking for you to confirm credit card billing information? As Anna said, I've never had iTunes ask for the code from a gift card once I'd redeemed it. If you are certain that it's asking for the code again, Go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store. (There is no phone support for the iTunes Store).
    Regards.

  • ITunes Gift Card in Portugal for when?

    I'm just writing this to know when the iTunes Gift Card will be available in Portugal (Portuguese iTunes Store).
    I want to start purchasing my things in the store, but with gift cards, not with credit cards.
    I prefer to buy things personally, presidentially and with physical cash in store.
    And I want to buy music, in majority.
    Apple is complicating this task.
    So as you may know or not know.
    Theres a petition on-line out there, that I hope it is successful.
    Let's see and wait for Apple's answers to the Portuguese costumers.
    We all want the iTunes Gift Card in Portugal, such as many other features that are available on U.S. iTunes Store, it includes artists that aren't available in the Portuguese iTunes Store.
    I hope that Apple can develop a better platform for Portuguese iTunes Store.
    Thank you to everyone.
    I hope the best for the Portuguese iTunes Store in the next times.
    Have a nice day,
    Ricardo Neves

    You can try to find someone in the U.S to give it or sell it to.
    You cannot use it.
    Sorry

  • HT201209 How do I add more money to an iTunes gift card with a balance already on it?

    I have an iTunes gift card and I was wondering how I add more money onto it?

    You don't add money to a gift card. Once you redeem a card, that card's amount will be added to and stored in your iTunes Store account on Apple's servers and you can throw the card away. If you want to thereafter add to that balance, just redeem another gift card to that same iTunes Store account.
    Regards.

  • I got a Itunes gift card from my uncle from the UK and i live in Sweden, how do i use it? It says that my account only allows me to buy from swedish iTunes

    I got a iTunes gift card from my uncle, he lives in England and i lve in Sweden, so i cant use it because it only works in the "UK Itunes". And when i change so i get "UK Itunes" i cant buy it cause my account only allows me to buy in swedish Itunes store... Please help me!!!

    You cannot use it.
    Gift cards are country specific.
    Sorry
    Give it to some in the U.K who can use it

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