How to generate a mail into the SAP Inbox

Hi everyone,
I have an MM Workflow that is starting correctly and a mail is supposed to be generated in the user Inbox in SAP after the completion of a material enhancement but it does not. The Workflow was copied from another system and it was working fine.
I tried to see any event (step) that is sending a mail in the Workflow and I found only 1 but it seem correctly configured from what I can see. I am not even sure this is the right event that I am looking at.
Does anyone have an idea of what I should look for and how I could manage to see why no mail is generated?
I am still a beginner in Workflow so try to give me as much detail as possible.
Thank you in advance for your answers.
Best regards,
Sylvain

Hi Sylvain,
The issue could be at many places.
Check the workflow step that needs to send the mail to the desired user.
Check if the agent who needs to recieve the mail is pesent in the current system. If the user is not hard-coded, check how the user is getting fetched in the step. If it is through rules, etc you need to debug the same.
Also check the authorizations of the user in SU01. Check the agent assignment for the task as well.
You can find much information in the workflow log to start with the debugging.
Hope this helps!
Regards,
Saumya

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\[removed by moderator\]
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