How to get Bill / DD date changed when you're alre...

Hi All,
I've joined the forum this morning to try and save my sanity!!!! I've now ended up speaking to Indian Call centres on four seperate occassions this morning and am fed up of people anticipating what my query is, making incorrect assumptions and essentially telling me to lump it!!!!!
Query: My combined BT landline / Broadband invoice is issued on / around 16th of every month and is collected by whole bill DD approx ten days later. Unfortunately every few months this results in two DD payments being collecte within one calender month. All I want BT to do is to move my bill date (or DD collection date) so they do what every other company does which is issue one bill and collect one payment per calender month. I don't believe this should be too much to ask, but BT obviously do!!!! Please tell me there's something / someone I can contact to get this simple query resolved.....
A v frustrated Clairina :0(

Hi Eveyone,
Each area is set up with its own billing date. This is so we dont get inundated with bill processing for all our customers at once, therefore its staggered. As such we cant change your billing date.
The only billing option you can control dates on is Monthly Payment Plan (MPP). As this takes monthly payments and then applies them to a quarterly bill we can control the date the payment comes out.
If you have Line Rental Saver MPP is not an option though
Hope this helps
ta
Craig
BTCare Community Mod
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