How to get EDQ to automatically email matches to users or groups of users

Question

Hi,
I understand that the way to achieve this might be something like:
1) develop a custom email trigger (as per http://docs.oracle.com/middleware/1213/edq/DQSAG/triggers.htm#sthref34)
2) have the EDQ administrator deploy the email trigger to the EDQ server
but does anyone already have experience or even an example of this.
Alternatively, is it possible to achieve this simply using a 'Script' processor in a process (which would avoid having to develop custom code that sits outside of EDQ projects)?
In what circumstance would one need to configure a match processor's 'Relationship Decision trigger' (under Advanced Options)?
As some background to this question please note that we are in fact using the 'Case Generator' processor that is part of 'EDQ-CDS - Data Quality Health Check Connector for EBS TCA'. This processor is used to generate cases that are in fact nothing to do with matching records per se (which I believe is the 'typical' use for match processors) but from records that have some data quality issue (e.g. a null value for some attribute that should be populated).
Thanks, Nik

Answer 1

Hi,
If you enable email notifications on the server, users will automatically get emails in the following events:
- The user is assigned a case (this will be an email per case - so be mindful of volumes)
- A case that the user has assigned to them is updated
- If a user 'created' the case (only possible for real-time cases where the user generated the case from real-time screening after user-specific authentication), the user is emailed on update to the case.
If your requirements go beyond this (for example you cannot use assignment to user as the point at which you want a user or group to be notified), you may need to use triggers, which will require some specialist assistance.
Regards,
Mike