How to get .txt files to also show up as attachments

If I receive an email with 4 attachments (3 .pdf files and 1 .txt file), I get 3 attachments only, and the text file is displayed within the body of the e-mail, but not as an attachment. This happens with some of my clients who send me mail, but not all; so I'm wondering if it's something the sender can do, rather than it being a problem with my .mac mail? Or, is it that they may be sending me ASCII files, that don't show up as attachments?
Hope someone can help; we've been trying for 3 months to solve! Thank you

File>Get Info> Options>Media Kind

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