How to handle SLA in BPM

Hello Experts,
How can we handle SLA/escalation process in BPM. Say we have a scenario if the user does not respond for a specific duration then we need to send the same task to his immediate manager. Any thoughts would be of great help.
Regards,
Nirmal Sivakumar G

Hi Nirmal,
You can have deadlines in tasks and have boundary events to act accordingly to the deadline.
Regards,
Harsha

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Need some examples how to handle execptions in bpm

hi guys,
can any one provide an link where i can get some examples how to handle exceptions and fork etc., in bpm
regrds
viswa

Hi,
Check this SAP help.
<a href="http://help.sap.com/saphelp_nw04s/helpdata/en/33/4a773f12f14a18e10000000a114084/content.htm">http://help.sap.com/saphelp_nw04s/helpdata/en/33/4a773f12f14a18e10000000a114084/content.htm</a>
Regards,
Sudharshan.

How to handle parked message in BPM?

Hi,
I have a scenario that buyer as R3 send PO(same PO number) change idoc multiple times into bpm without receiving PO change confirmation(from seller, non R3) yet, I have a loop in bpm to handle this case, the loop checks the condition whether confirmation matches change request, if not, potential loop repeats. However, if I have multiple change request(same PO number) sent from R3 to BPM, my BPM waiting for my order confirmation, then if the first order confirmation comes into BPM matches with the first change request, then I exit the loop, but I still have several change requests parked at processXXXXX yet to be processed, does anybody came into similar situations? Any good suggestions or examples?
Thanks,
Maggie

Hi there,
I need to correlate ChangeConfirmation to ChangeRequest with PO number, this is for the purpose of ChangeRequest waiting for Confirmation for the same PO number. However, I don't know how to handle multiple changes come into BPM without confirmation yet, my current design is that I immediately enter a loop in BPM, with condition confirmation Info doese not match change info, thus the change request is bundled with bpm process, once the porcess is finished(response match change request), the queue of my other change requests(the parked ones) now got deleted, does anybody have any good suggestions in handling multiple change request(for same PO number) in bpm? Is there a way I can force bpm to handle one request one response, throw some error message if multiple changes comes together without response yet? Anybody had encountered similar issues?
Thanks,
Magge

How to handle system errors in XI using BPM? please help!

Hi Experts,
I have a requirement where I have to handle system errors. For example when I am making RFC call using RFC adapter if the remote destination is down then I have create a understandable error message and store it in another SAP table.
How to handle it? I am using BPM. I can see that there is "Exceptions" in the send step. How to use this?
Thanks
Gopal

Hi Gopalkrishna,
In this case whenever you get Mapping Exception , you can raise an Exception with the help of BPM and you can send the status to the RFC. But with the help of BPM.
For a Simple case refer:
http://help.sap.com/saphelp_nw2004s/helpdata/en/33/4a773f12f14a18e10000000a114084/frameset.htm
If you want you can do it without a BPM
and throw an exception in case any of the values is missing:
have a look at this weblog on how to throw exceptions
in a nice way:
/people/alessandro.guarneri/blog/2006/01/26/throwing-smart-exceptions-in-xi-graphical-mapping
Also just go through <a href="/people/sap.user72/blog/2005/02/23/raising-exceptions-in-sap-xi-mapping Exceptions in SAP XI Mapping</a> and see if it helps you solve the problem.
Also go through these links:
http://help.sap.com/saphelp_nw04/helpdata/en/dc/6b7f2243d711d1893e0000e8323c4f/content.htm
http://help.sap.com/saphelp_nw04/helpdata/en/68/253239bd1fa74ee10000000a114084/content.htm
http://help.sap.com/saphelp_nw04/helpdata/en/cf/f2bbc8142c11d3b93a0000e8353423/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/5d/2166e6a91d11d188de0000e8216438/content.htm
http://help.sap.com/saphelp_nw04/helpdata/en/05/bb223905b61b0ae10000000a11402f/content.htm
Please do let know if it helped.
Regards,
Abhy

How to handle Queue blockage due to application error in BPM

Hi
In the integration process that i have created, there is a SyncSend(calling a webservice using SOAP adapter) Step.
Sometimes the response message from the receiver application may be a Fault message.
Whenever a fault message is sent back to integration process in XI, the message fails and the queue is blocked.
Bacause of this queue blockage , the next messages to be processed are getting blocked.
How to handle this?
Thanks
Ram

do you have configured the fault message mapping in the Operation Mapping? what error does the sxi_monitor display?

How to handle multiple records in BPMN process

Hi All,
We are using Oracle BPM 11g.In my requirement,I am using the database adapter to get the data from table and I need to validate the each record and update the status of that record from the BPM Process.But I dont know how to handle if multiple records come at a time.Can anybody please helpout from this problem.
Thanks in advanced.
Narasimha Rao.

Can you have a look at this post: http://redstack.wordpress.com/2010/09/30/iteratingtraversing-arrays-in-bpm/
It's solving a different problem, but the key is that it's using a multi-instance subprocess to iterate over an array of "things" that need to be acted in. In your case it's the set of results from the db query rather than the set of tests in the example. But the principle is the same. You'd take collection of rows from the DB and process them in a multi-instance subprocess. The text that begins with the following would be good place to start:
"Now let’s implement the body of our process. We will use the Subprocess object to handle the traversal of the array of tests. Drag a Subprocess from the component palette on the right into the process and drop it on the line between the Start and End nodes."
In the loop characteristics you'd define whether you want to execute serially or in parallel.

How to Handle SAP SUS XML Acknowledgment

Hi folks,
I have a scenario here where the SAP R/3 system sends a Purchase Order document to SAP SUS through a SAP XI Mapping.
After processing the P.O. document, the SAP SUS system, automatically, returns a Acknowledgment message (ns: http://sap.com/xi/XI/Message/30) to SAP XI.
I need to implement a BPM scenario where SAP XI processes this Acknowledgment message and Logs it into my Monitor System (JDBC Adapter). Actually, the SAP XI needs to send to my Monitor System the status (Success or Fail) of the P.O. processing by SAP SUS.
How can I handle this Acknowledgment message with a BPM Scenario? Is it possible?
Best Regards,
Nascimento

Hi Thiago,
Currently in BPM you can do this with ASYNC-SYNC Bridge design.
You can not dirrectly access the content of the ACK, however the BPM shows different behaviours based on the ACK status. E.g. if the ACK contains a success message the BPM will continue in its normal process, if the ACK contains a permanent error, it will either stop or go through an exception branch (provided such a branch has been defined). Have a look at the documentation: http://help.sap.com/saphelp_nw04/helpdata/en/43/65ce41ae343e2be10000000a1553f6/content.htm It doesnt"t state the above mentioned behaviour in detail but says that you need to define an exception branch.
The trickiest part is always to find out, when you will get a transient vs. as permanent error ack. If you are using ACKs with Proxies refer also to this link http://help.sap.com/saphelp_nw04/helpdata/en/29/345d3b7c32a527e10000000a114084/content.htm and this http://help.sap.com/saphelp_nw04/helpdata/en/f4/8620c6b58c422c960c53f3ed71b432/content.htm
Receiver adapters that run on the Adapter Engine support system acknowledgments if they are requested by the sender. Acknowledgements are triggered when a message is successfully processed by the adapter or if an error occurs while it is being processed. Receiver adapters do not support application acknowledgments. The RNIF and CIDX adapters are exceptions to this rule, since they also support scenario-dependent application acknowledgments. Sender adapters of the Adapter Engine do not request any acknowledgments.
However IDoc adapter is requesting application acks. Therefore you have to disable acks for this scenario using report IDX_NOALE.
Also go through these documents for any further help:
http://sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/xi/xi-how-to-guides/how%20to%20handle%20acknowledgments%20for%20idoc.pdf
http://help.sap.com/saphelp_nw04/helpdata/en/6a/e6194119d8f323e10000000a155106/content.htm
Also refer the guide: "How To Handle Acknowledgments for IDoc"
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/f6d2d790-0201-0010-9382-b50b499b3fbe
Regards,
Abhy
Message was edited by: Abhy Thomas

How to handle additional files.

Hi,
In PI we can pick up additional files in the Sender File Adapter.
My scenario would require to pick up invoice1.txt and and invoice1.jpg (the .jpg is the additional file)
I need to get FCC for .txt file, map it, and send it out to R3 with a proxy.
The additional file should go to a share (also on the R3, and then be accessible via a link)
Is this possible?
What configuration is needed to separate the .txt from the .jpg? Would it require BPM?
Any useful pointers/documents on the subject would be appreciated
kr
Robert

Hi,
I know how to configure the sender file adapter to pick up the additional file.
What i am looking for is how to handle it inside the integration engine, because i need to split the message from the additional file.
As mentioned above i need to send the .txt file via proxy to R3 and the .jpg file as is to R3, but it needs to go a share on the R3 directory.
file.txt + file.jpg --> Sender File Adapter --> PI / --> Proxy --> records form the file.txt
\ --> Receiver File Adapter --> .jpg
Thx
Robert

How to handle errors in a file at sender side?

Hi
I have done a file to proxy scenario.
I know how to handle errors on proxy.
But on sender side when picking the file if one the record have worng fomat its throwing mapping error and its not processing any record..
I wanted to process the records which have right format and data and all remaining recrods which have wromg format should be send back to the sender as file.
How to do this.
How to handle error in sender file.
Regards
Sowmya

Hello Sowmya,
In your scenario Three ways you can validate the data.
1) Before the data reaches into SAP system ie in XI system during Mapping or before mapping i,e in Adapter Module in the Sender side
2) this option, is in the receiver applications side. ie. Validations will be taken care in the SAP system i.e in ABAP server proxy code.
3)Through BPM, If Mapping Exception Occures then through exception Branch you can send bad formate file to sender again.
Generally, it is prefer to more business critical validations in the Application System ie Receiver Application System (ABAP Server Proxy)
In this, you can have more flexibility of the validations as you are validating some of the SAP payroll informations as Personal ID etc.
Based on the complexity and flexibility of the requirement, you can either do this in the XI (if XI, ie Sender Adapter Module or Mapping) or in the ABAP proxy
Thanks'
Sunil Singh

How to handle multiple actions in the webservice ?

Hi Guys,
I have multiple operations in the webservcie and under soap action in the receiver soap adapter, i dont know how to handle multiple soap operations.
can anybody guide me, how to acheive this ?
Thanks,
srini

Hi Srini !
This weblog shows the general design of a scenario with BPM
/people/krishna.moorthyp/blog/2005/06/09/walkthrough-with-bpm
This link:
http://help.sap.com/saphelp_nw04/helpdata/en/de/766840bf0cbf49e10000000a1550b0/content.htm
show how to insert a predefined BPM pattern. You could use one of the BpmPatternSerialize.... patterns to see how you BPM should look like...
Basically it should be:
1) Receive Step (async/sync, as you need) to trigger the BPM
2) Send step (sync) for first webservice
3) Send step (sync) for second webservice
N) Send step (sync) for N webservice
N+1) if the whole communication is sync, here you need to use a send step to return back the answer to sender.
Regards,
Matias.

How to handle Multiple Receiver at Runtime

Hi All,
My requirement is File to JDBC Sync to multiple Receivers (Ex: Three receiver JDBC, File System1 and File System2) depending upon the JDBC Response I have to decide which receiver system. This should happen at runtime depending upon the condition.
In this scenario I am also using BPM.
For Example:
Suppose in the Database, I have three records (EmpID, EmpName and EmpSal).where EmpID is 1000, 1001 and 1002.
If EmpId is 1000 than I should send to Database
If EmpId is 1001 than I should send to File System1
If EmpId is 1002 than I will send to File System 2
How can I achieve this scenario?
Do I need to handle this in BPM or Receiver Determination or Message Mapping or Interface Determination?
Can some help me in giving in details steps, please?
Thanks
Shaik

So you have one single message (response from JDBC sync) with multiple records, and each record should be sent to specific receiver, is that it?
If that's it, don't modify your BPM, set proper receiver determination conditions (f.ex., if EmpID = 1, send to REceiver 1, if EmpID = 2,Receiver 2 etc.).
Up to now, this is what is gonna happen: if your response message have 3 records, each with a different EmpID, the message will be sent to all the receivers (since the condition is checked like this: IF XML contains EmpID = 1, send to Receiver 1; IF it contains EmpID = 2, send to Receiver 2, ...). Hence, all conditions will be met and all receiver will receive the file.
Now, you need to create several mapping programs in order to guarantee that the receiver will receive only the proper records. And for each interface determination you have (in this case, you should have 3) you must set a different mapping (one for each receiver, as in to filter only the specific messages).
That's one way of doing it.
One alternative way is of executing a multimapping in BPM after JDBC response. This multimapping needs to separate all the records in different messages, in a way that each message only has records of a single EmpID. In this case, you don't need to maintain different mapping programs for each receiver, just the condition in receiver determination should be enough.
Regards,
Henrique.

How to handle message prioritization in interface determination

Hi Experts,
How to handle the prioritization of messages if we say that for single source message it will be forwarded to 2 types of target messages.
Here's the scenario:
InterfaceDetermination object
SourceMessageA => TargetMessageTypeA
SourceMessageA => TargetMessageTypeB
Since both of the target messages will receive the source message, i want to prioritize that TargetMessageTypeB will be receive it first before TargetMessageTypeA.
Should I structure it in the Interface Determination as this:
SourceMessageA => TargetMessageTypeB
SourceMessageA => TargetMessageTypeA
or this should be handled by BPM? Let say BPM is the last option how could this be configured in ID?
Cheers,
R-jay

Hello Folk,
you have once option in the interface determination check the maintanence order at runtime , it will solve your problem.
regards,
Ravi.

How to handle DEPB in SAP in case of imports

Dear all,
I need some help about how to handle DEPB licence in case of imports.
My client is a trading company. It Imports goods. for the payment of custom duty it purchase DEPB licence from third party and do the clearance against DEPB
So when they pass the custom duty MIRO, i have to keep track of how much amount is utilised from which DEPB licence..
in custom clearace more than one DEPB licence can be used.
What settings i have to do in pricing procedure?
What I think is, we can create one vendor as DEPB vendor and when we pass miro for duty we will pass it against DEPB vendor?
thanks n egards
Edited by: Anil M.Patel on Sep 9, 2009 11:31 AM

Soumya,
BPM is the right tool for the requirements you have mentioned.
Have a look the links to get a detailed understanding.
http://www.sdn.sap.com/irj/sdn/nw-processmodeling?rid=/webcontent/uuid/006a16ad-a3ad-2b10-4e9a-af2ee5820848 [original link is broken]
SAP NetWeaver Business Process Management Resource Center
Br,
Bala

SAP Idocs -How to handle response from target system

Hi,
I am working on a scenario in which I will send Idocs asynchronously from SAP thro a SOAP adapter to a webservice deployed on the target system.
After the Idoc data is posted in the target system,the target system will send the acknowledgement for the receipt(basically response message).How to handle this scenario?
SAP Idoc( outbound asynchronous)---> SAP XI3.0(soap adapter) ---> Target system(inbound synchronous)
Do I need to go for BPM to handle this situation?
Is there any alterantive to BPM.
If any of the forum members who have worked on the similar scenario could help me in finding a better solution,I will be thankful to them.
Thanks,
Leo

Hi Udo,
Thanks for the info.My scenario is like this.
SAP R/3 Idoc -> SAP XI 3.0 <-> Webservice in the target system.
The webservice in the target system will receive the Idoc as a request messsage and send a response message synchronously.
Since Idoc is sent asynchronously( I believe Idocs sent from SAP are always asynchronous),there is no Proxy waiting in SAP R/3 to receive the response message from the target system.
If I go for BPM for the above scenario,will the BPM steps look like the following.
1)Receive Idoc from SAP.
2)Send Idoc sysnchronously to webservice
3)Receive the response from the webservice synchronously.
4.Post the response message to a proxy which can handle it further in SAP R/3.
Please note that my knowledge in BPM is limited and correct me if I am wrong.
Thanks in advance
S.Banukumar

How To Handle Tickets and What are those

Hi Everybody,
Can anybody tell me, How to handle tickets and what are those.
srinivas

Hi,
Tickets are basically assocaited with Production support type of work.
Tickets are nothing but the medium through which problems reported either in the system or by users to the Production support team.
There are certain problem management tools that every organization uses (tickets are created and worked on using those tools). There are tools like Vantive, Remedy, CASE, etc.
Usually the helpdesk gets the first contact for any user problems and then they log a ticket with the appropriate support teams. The support teams then pick up those tickets and work on them till they are resolved. There are tickets created for user problems or any batch job failures, system failures, etc.
Tickets are usually classified as Critical, High or Low and again they are categorized as High Severity, Medium Severity or Low Severity. All these types of tickets have SLAs (Service level agreements) for the Support teams to respond and the resolve the tickets in.
Look at the threads below for similar posts :
tickets
Tickets
tickets
Cheers,
Kedar

How to handle SLA in BPM

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