How to hide password/pin reset screens-certificate validation failure

Hi forum folk,
I wonder if you can assist?
We run a vpn web VPN portal from our ASA 5540 - in order to access this web portal the users are required to install a valid certificate> This works perfectly. However, I have recently been informaed that users that do not possess a valid certificate can still access two screens on our portal. Namely the change password and the change pin screens - see images below:
As far as I can see these screens don't serve any function - if any information is entered in the password/pin boxes and continue is pressed then they just get presented with the following screen:
Is there a way to disable these screens from appearing to users if they dont have a certificate?
Any help would be much appreciated.
Best regards,
Thomas.

Hi tstockma ,
In order to change your keystore password without entering the current password, you will need to backup your data and perform a security wipe. The following KB article provides the steps to perform the security wipe and also to create a new keystore password. "How to reset the keystore password on a BlackBerry smartphone" http://bbry.lv/Nr8fyB 
Please make sure to backup your data before performing these steps. The following KB articles provide the steps to backup.
"How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" http://bbry.lv/IWfPl0
"Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software" http://bbry.lv/L9UqAk
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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