How to I get a question actually arnswered?

According to Adobe this forum will provide 'the most accurate, timely, and effective answers to your questions'.
Unless no-one can or wants to answer them.
I bought Lightroom 4 less than a year ago but cannot get support without paying an extra fee - but teck support could not even tell me what that was.
Is this the way of the new 'cloud' based Adobe?
Can anyone actually help me with my question in this discussion:
'Missing (or un-recognized) files - how do I fix this? PLEASE'
106 people were interested enough to read but no-one seems to be able to help!

If imported files are "missing", then do one of 2 things:
* Find folders and/or locate files (http://www.computer-darkroom.com/lr2_find_folder/find-folder.htm)
* Relocation Services (http://www.robcole.com/Rob/ProductsAndServices/RelocationServicesLrPlugin).
What you don't want to do is re-import them, if they're already imported but missing.
Re-importing is for photos which are no longer in the catalog, but should be.
Question arnswered .
Rob

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