How to Implement BW in IT Service Desk/IT Help Desk /IT Complain Surveillance Dept/IT Customer Support Dept?

Hi
If a organization have 200 to 300 daily complains of there IT equipment/Software/Network e.t.c.
How to Implement BW in IT Service Desk/IT Help Desk /IT Complain Surveillance Dept/IT Customer Support Dept?
Is there any standard DataSources/InfoObjects/DSOs/InfoCubes etc. available in SAP BI Content?

Imran,
The point I think was to ensure that you knew exactly what was required. A customer service desk can have many interpretations from a BI perspective.
You could have :
1. Operational reports - calls attended per shift , Average number of calls per person , Seasonality in the calls coming in etc
2. Analytic views - Utilization of resources , Average call time and trending , customer satisfaction , average wait time
3. Strategic - Call volumes corresponding to campaigns etc , Employee churn and related call times
Based on these you would then have to construct your models which would be populated by data from the MySQL instance for you to report.
Else if you have BWA you could have data discovery instead or if you have HANA - you could do even more and if you have a HANA sidecar - you technically dont need BW. The possibilities are virtually endless - it depends on how you want to drive it and how the end user ( client ) sees value in the same.

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See example below. Regards, Peter
DATA: INFO LIKE RFCSI,
Result of RFC_SYSTEM_INFO function
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then it is taken to water cooled condenser and it is cooled and it is taken to cooling towers and finally it is taken to bfp and fresh addition of incoming water takes place.chemical dosing takes place here.finally taken to boiler drum.
the coal from coal yard after taken from coal through coal conveyors, it reaches the boiler firing elevation through coal pipes located at 14 meters from ground.
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the flue gas from furnace , is taken ttrough , air ptr-heater and frsher air from primary air fan and forced draft fan will mix with flue gas in pre-heater and takes the heat of flue gas. so wastage heat is reduced somewhat.
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Because of our customer now has 2 main central offices, and all other sub branches are now connected to each of these main central office via one primary full-meshed MPLS VPN of 1st Service Provider, so If I use the float static routes, and when there is a failure at one link at a CENTRAL CE Router to primary link to primary MPLS VPN Service Provider, but still there is no failure at the other site from a router CE sub branch with the the PE of the primary full-meshed MPLS VPN Layer 3 Service Provider,so It cannot cause a failover to a second redundant link of the 2nd Service Provider?
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