How to link a document in Framework

In CWB Home Page there is ability to link to various URL.
I know how to link to a Portal. But I need to link to a Document (Word or PPT) which is located in Shared Servers.
If this is possible , How do I write the full Path which includes the document?

Hi,
I am not sure whether I understood your requirement clearly.
If you just want to link a document to your service desk message, you can easily attach the document to the "attchmnt" tab of the "notif_create" transaction, if you are using "notif_create" to create your service desk message.
(ii) If you are using "crm_dno_monitor" transaction, then you can upload the document in the "documents" tab of this transaction.
(iii) But, if your requirement is that that you have to upload the document in the Solar01/Solar02 transaction and only have to link to your service desk message, then you can generate the URL of the uploaded document and attach it using the "My Network Places" button of the "Open File" dialog (that comes up by clicking the "export" button of the "attchmnt" tab of the "notif_create" transaction) and specifying the URL in the "File Name" field.
(iv) If the requirement is the same as in (iii), but if you use "crm_dno_monitor" transaction, the same procedure can be followed in the "documents" tab of this transaction or else we can also use the "create URL" button of the documents tab.
Hope you know the procedure for generating the URL of the uploaded document.
Dont forget to reward for useful answers.
Best regards,
Alagammai.

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