How to report a crash with Flash Player

In this thread, I'll be describing the different processes for reporting crashes in Flash Player. We're committed to finding and fixing these bugs and we appreciate any help you can give us!
In general, when reporting a crash, please create a new bug over at bugbase.adobe.com and a new thread so that your issues won't be lost in threads that can sometimes span many pages. When creating the bug, please include the following information:
1. A brief explanation of what you were doing when the crash occurred. Screenshots and or video of the steps required are always welcome! Cell phone captures work great. Many times we can pick up on small subtleties with a simple picture.
2. An exact URL where the crash occurred. Even though a crash might appear to happen in many places (like all videos on youtube for example), it still helps us to have an exact URL so that there are no ambiguities in our testing.
3. A crash log! See the posts below for details on creating crash logs for your particular browser.
4. Your current version of Flash Player
5. In some cases, computer hardware and drivers can contribute to a crash. Getting your system details is always helpful. Here are some simple steps to gather system details for Windows, Mac, and Linux.
Thanks!
Chris

Internet Explorer for Vista and Windows 7
1. Download the files "Enable Crash Logging.reg" and "Disable Crash Logging.reg" attached to the bottom of this post.
2. Double click the "Enable Crash Logging.reg" file. Click Yes to the Registry Editor dialog.
3. Restart your system
4. Open Internet Explorer and try to navigate to a page with working Flash content (for example, go to our About Flash page)
5. Reproduce the crash
6. Once Internet Explorer has crashed, open an Explorer window and type the following into the navigation bar: %localappdata%
7. Navigate into the CrashDump folder
8. Select a recent iexplorer.exe.<somenumber>.dmp file and copy it to your desktop
9. Now that we have a crash log, we'll disable crash logging by double clicking the "Disable Crash Logging.reg" file downloaded in step 1 and selecting OK. Note this step is optional. You are free to leave crash logging enabled. With it enabled, Windows will save your last 10 crashes for future reference.
10. Restart your system
11. Include the crash log you saved to your desktop in your bug report
Internet Explorer for Windows XP
1. Display hidden files and folders in Explorer using this Microsoft document
2. Open Internet Explorer and try to navigate to a page with working Flash content (for example, go to our About Flash page)
3. Reproduce the crash
4. Once Internet Explorer has crashed, open an Explorer window and navigate to the following folder:
C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson
5. Locate the file named "user.dmp" and copy it to your desktop.
6. Include the crash log you saved to your desktop in your bug report

Similar Messages

IE crashing with Flash player and MS Firewall Client

I have seen this on versions 6, 7, and 8 of Internet Explorer. I work in a firm where all are computers are behind proxy servers running Microsoft ISA. All our PCs have the MS Firewall Client installed. When visiting certain flash intensive sites, mostly online news sites, like nytimes.com, IE will always crash while browsing the page or after refreshing the page. Sometimes an error is generated and other times IE just closes without any notification of an error taking place.
An example of the error sometimes generated will sometimes be a generic "iexplore.exe - Application Error : The instruction at "0x556038ae" referenced memory at "0x0000000f". The memory could not be read...." or "Microsoft Visual C++ Runtime Library. Runtime Error! Program: C:\Program Files\Internet Explorer\iexplore.exe. R6025 - pure virtual function call."
Often times the crash of IE will be captured by XPs Dr Watson creating a .log file which can be examined with any text editor; a .dmp file will also be generated which can then be opened with the Windows Debuggin Tools. I have looked at a few of these files and in every instance there is a FAULT when wspwsp.dll is called.
Wspwsp.dll is used by an older version of Microsofts Firewall Client for ISA. The IE/Adobe Flash crash can be resolved by upgrading to lastest version of the FWC for ISA (version 4.0 currently). Alternately, this issue can also be worked around by disabling the FWC while browsing the Internet from the FWC icon in the system tray (right click>disable or from the Control Panel>Firewall Client>Uncheck Enable option). To do this on the fly, you can place the ISATRAY.exe in the All Users startup folder if the FWC icon fails to stick in the system tray box.

Ironically enough, I can reproduce the above mentioned R6025 error this morning by just going to Adobe's home page and waiting for the intro Adobe Acrobat 9 video to near the end. Clicking OK to the error will close IE. A minidump is not produced either by DrWatson or by using CrashLogEnable=1 in mms.cfg in this case.

I am having problems with flash player it keeps crashing i have unistalled it then reinstalled it bu

i am having problems with flash player it keeps crashing i have unistalled it then reistalled it and it still keeps crashing i use firefox as my web browser can anyone help me thanks

Hello,
The last really supported Flash for PPC was 10.1.102.64, but if it's for like Facebook or such, people have been fooling FB to think they have a leter version installed.
Texas Mac Man's Flash hack/post...
https://discussions.apple.com/thread/3599648?tstart=0
Flash player 11.1 hack on PowerPC - https://discussions.apple.com/message/16990862
Might be later ones around also... saw 11.3 I think.
(If you are running a PPC Mac with Flash Player 10.1.102.64 and are having problems with watching videos on FaceBook or other sites, contributor Texas Mac Man suggests the following solution which fools the site into thinking that you are running the latest version:)
Download this http://www.steelbin.com/FPforFBPPC.zip to your desktop, unzip it, and replace the current Flash Player plug-in which is in your main/Library/Internet Plug-Ins folder, (not the user Library). Save the old one just in case this one doesn't work.
You should also consider the Shockwave Player, which displays Web content that has been created by Adobe Director, much used for multimedia: For PPC Macs: http://get.adobe.com/shockwave/
See in each Browser which version of Flash it thinks it has...
http://kb2.adobe.com/cps/155/tn_15507.html
Then Test Adobe Shockwave & Flash Players...
http://www.adobe.com/shockwave/welcome/

No sound after installing flash player 11.3.300.262, have mozilla 13.0.01, working fine with flash player 11.2.202.233

Have no sound after installing flash player 11.3.300.262. Working fine with flash player 11.2.202.232

hello, unfortunately this seems to be a bug in adobes flash plugin 11.3. please refer to the following forum entry on how to handle the issue or report the problem with your system details to adobe.
http://forums.adobe.com/message/4483563
https://bugbase.adobe.com/index.cfm?event=bug&id=3210964

Errors on my web site started with Flash Player Release a few days ago (Mar 28, 2012)

Hi,
I have a Flash based video player on my website. This was designed and implemented based on an article vy Lisa Larson-Kelley. It has run flawlessly for several years. But, when I installed the lastest release of Flash Player a fedw days ago (Mar 28, 2012), I am now getting really annoying issues with the Flash Video Player.
I expect that I will need to place insturctions for users on how to roll back their version of Flash Player, since this latest version is broken.
But, many of the people who visit my site are not tech oriented (they are mostly friends and family, so, I don't expect that they will really roll back their version of Flash player.
I am 100% certain the issue is the latest version of Flash, since these errors never occurred until I installed the latest version.
On my work laptop, I have an older version of Flas (10.x.x) and this probelm does not happen. On my desktop PC at home, I have an older version of Flash 11 installed, and this problem does not happen (in IE9). The version of Flash PLayer 11 where the issue does *not* occur is 11.1.102.63.
On that same desktop PC, if I use Chrome, (which automatically defaults to the latest version of Flash which is 11.2.202.228, I get the problems. So, there is no question that the issue is with the latest version of Flash and not my hardware or drivers. I get the same problems on three different computers.
My website has a username and password. If someone from Adobe wants to replicate the problem send me an e-mail and I will send you the username and password.
The videoplayer on my website is at this url: http://www.jjjhi.com/TryMakingFlashVidPlayer/VideoPlaylist.html (but, you will need the username and password).
The issue is that sometimes (not always) when you select a video to play, inistead of the video loading into the panel as it should (sized as 1025 x 578), instead, all you see is the control skin. The video begins to play, but all you get is the audio. It looks like this:
You can recover from this error by using the skin control to make the image full screen, but, the video looks poor at fulls screen, because it is created at 1024 x 578. You can then get the correct size by returning from full screen, but, I don't want the pepole who visit my cif\deo playet to have to go all through that. Especially since most won't even know enough to try making the video full screen.
This doesn't happen for every video on my web site, but, once it *does* happen once...it will happen for every video selection you make.
This is unacceptable, and it absolutely a function of Flash version 11.2.202.228.
Adobe: Please fix this bug as soon as possible.
I've implemented an HTML5 based video player and have begun populating it with mp4 versions of my video clips, but, quite honestly, the playback using HTML5 is much worse than with Flash. I encoded the clips in the HTML5 player with the same Variable Bit Rates as in the F4V clips, and, in the HTML5 player, there are missed frames, and the audio can get out of sync. So, I *want* to keep using my Flash Based video player, but...if Adobe doesn;t fix this, I will just dial down my VBR till I find one that is slow enough to play in HTML5 and ditch Flash.
My HTML5 video player is here:
http://www.jjjhi.com/TryMakingNewVideoPlayer/NewVidPlayer_option1_jth.html
(again you need the username and password to use it, send me an e-mail and I will give them to you, I just don't want to post them in an open forum).
Here is a bitmap of the page: It is quite snazzy looking and is based on an excellent class from Chris Converse at Lynda.com. But, even though it is 'snazzy looking' the HTML5 player performs poorly on an under-powered machine (like my work laptop). It uses 100% CPU and misses frames and the audio loses sync. The same videos encoded with the same VBR for Flash (F4V) play great, *except for the new issue described above!!!!)
I Adobe can fix this issue with Flash Player 11.2.202.228 ASAP, else, I will have to 'downgrade' to an HTML5 based video player, that, quite honestly does not perform as well as Flash.
If you want to reproduce the problem contact me at my e-mail address: [email protected] and I'll send you the username and password.
You can then prove that the problem does not exist with prior version of Flash player (before 11.2.202.228) but *does* exist with this latest buggy release.
Thanks,
John

Thanks.
I sent the username and PW to you and Chris.
Cheers,
John

Camera just up and stopped working with flash player. SUUUUPER annoying. Any ideas?

Hi:
Windows XP SP3 32bit, latest updates applied
Firefox 3.6.6 (Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 ( .NET CLR 3.5.30729; .NET4.0E))
IE 8.0.6001.18702
Flash Player 10,1,53,64
HP EliteBook 8530w with built-in HP camera (brand spankin' new).
So Flash Player today decided it doesn't want to work with my webcam. I have pulled my hair out trying to figure out what the problem is. The camera works fine with other video camera software, such as Adobe Flash Live Encoder 3.1, for example, or the various Microsoft cam tools. But Flash Player just won't see it. When I visit a website that uses the camera through flash, all I get is a black box. I never get the privacy screen that asks me if I would like to allow the site temporary access to my camera.If i go into my settings, and go to the camera tab, it shows my camera device in the dropdown box. But you know how if you double-click the little box under the dropdown, it should activate your camera and display a little video inside that box? That doesn't work for me. All I get is this:
It doesn't matter if I use FF or IE. I've re-installed Flash Player, both the FF version and the Ax version. To no avail. I've logged into my computer as a different user, because hell maybe it's some weird dumb thing in the Flash Player cache or something. Nope.
Now here's the super, super, super annoying part: I just recently moved to this laptop and one of the things I was looking forward to was a computer where my webcam would FINALLY work with flash player again. Yes, that's right: my old computer had this exact same problem. And in both cases, at one point the camera worked with Flash player no problem, and then at some point, it just stopped working.
This makes me think, of course, that the problem is some nefarious piece of software I've installed, but I can't think of what that is. I know the camera was working with my new computer as early as last week. Recently I've installed a bunch of software, including Adobe Media Live Encoder 3.1, Flash Professional CS5, and the Adobe Connect add-in. I've uninstalled everything except CS5, because, hey, who wants to re-install that if they don't have to? I'll do that as a last result, but the guy sitting next to me has the entire CS5 suite installed and camera works fine for him with Flash Player (same exact hardware too), so I don't think it's that. Other than that, I dunno. I've got VS2008 and 2010 installed. GoToMeeting. Office. That's about it.
So. Any ideas? Any thoughts on how I could even start to debug the issue? Logging or something? Any help is much appreciated.

Yes.
Victory is mine.
VICTORY IS MINE!!!
Solution:
Go to C:\WINDOWS\system32\Macromed\Flash\mms.cfg
Set
AVHardwareDisable=1
to:
AVHardwareDisable=0
Restart your browser. Done. Camera works now.
I really want to shout this solution from the rooftops, because try Googling the solution sometime. I did. I failed. You will too. Hopefully if I use some more 18-point bold font, Google will index it faster, because that's the way it works right?
I actually had no idea that Flash Player has a folder in Windows\system32 at all, and I definitely had no idea that this file existed. I am guessing some stinking app I installed decided I needed AVHardwareDisable set to 1 for some reason (effers). I found out about the location by just lazily searching through the windows registry for "Flash Player" and eventually saw it pointing to that directory. A little more poking around and I found this file.
Those of you who actively support this forum: please keep this in the back of your mind, next time someone has audio/video input problems with Flash Player. I've found an awful lot of forum posts from people with cameras not working, and I bet a good portion of them need this fix. Reinstalling Flash Player will not fix it. Here's hoping the solution comes up in Google for the next unlucky soul.

How do I update my internal flash player?

How do I update my internal flash player? My browser versions
are version 10.
I get this error in flex:
C:\Program Files\Adobe\Adobe Flash
CS3\Players\FlashPlayer.exe
Flex Builder cannot locate the required debugger version of
Flash Player. You might need to install the debugger version of
Flash Player 9 or reinstall Flex Builder.
Do you want to try to debug with the current version?

http://www.adobe.com/support/flashplayer/downloads.html
if you scroll down theres multiple downloads for the debug
players on there ^^

Having Major Issues with Flash Player

Using IE 8, 64 bit, flash player 11.4.402.287
Having major issue with flash player! can not play a lot of games on FB. Games tell me that i need to update my Flash Player, PC says I have the latest version installed already.Ok, thought i would uninstall/reinstall...no go. Will not uninstall, says I need to close IE...which none are open. This issue has been going on for weeks now. I have done everything the help said to do and still not working. I need HELP!

im using the recent adobe flash player
windows XP, internet explorer, 10.045.2, 32bit
im not sure how this works, but im sure all that is correct:)
if you need additional infomation, just let me know

Having trouble with Flash Player in regards to youtube

Hello,
Recently I started having trouble with Flash Player in regards to using it with youtube. Sometimes all I see is a blank white screen and sometimes I do see the video with no surrounding youtube webpage or suggested videos etc. Nothing has changed on my computer as far as I know except the usual updates etc. I have tried uninstalling Flash Player and reinstalling with no luck. I even tried an older version. I am running windows XP and IE and have McAfee for my anti-virus. I am not the most computer savy person in the world and could sure use some help.
Thanks,
Ron

Hitomi,
Thanks for the links. I am pretty sure it is not a problem with Flash Player itself but something else that is causing this. I don't know how to do a "screen shot", but even if I did I don't know that it would do anygood to show that because the youtube video screen and surrounding webpage only show for a second and then it goes totally white.
Pat,
Here is what I found:
Intel(R) 82915G/GV/910GL Express Chipset Family
Driver Provider          Intel corporation
Driver Date               6/8/2005
Driver Version          6.14.10.4332
Digital Signer               Microsoft Windows Hardware Compatability Publis
Update:
This morning after doing some further reading and research on the Internet I tried running youtube in the "InPrivate Browsing" window and youtube worked fine. So thinking I should delete my Internet Browing History, Cache, and Cookies, based on what I read I went ahead and did that but it still doesn't want to work. I think I did the deletions correctly? As I mentioned above I am not very computer savvy but can get by on the basics. Where should I go from here based on this info?
Thanks,
Ron

How can i stop reinstalling adobe flash player everytime i boot up?

I always have to do a fresh reinstallation of adobe flash player if i want to watch a video online,everytime i boot up..iam running windows 7 64 bit, and have the latest version of firefox running on my laptop!

If the clean install does not help, give this FAQ a try:
How do I fix Windows permission problems with Flash Player?

How do I remove an Adobe Flash Player pop up window?

While accessing a Yahoo home page news video an Adobe pop up window blocked the central portion of a video.
The pop up window states:
"Adobe Flash Player Settings
Local Storage
l.yimg.com is requesting permission to
store information on your computer.
Requested up to: 10KB
Currently used: 0KB
icon of 'folder'. icon stating 'Allow'. icon stating 'Deny'. "
How do I remove this Adobe pop window???

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.htm l
Websites might occasionally want to store information, such as your high score from a game that runs in Flash Player or what products you have purchased, to your computer. In the Global Storage Settings panel, you can control how much disk space websites can use to store information, or you can prohibit websites from storing any information at all. (If you prohibit websites from storing information, the website might or might not function as intended.)
Use this panel to specify the default storage settings for websites that you haven't yet visited. (To change settings for websites you have already visited, use the Website Storage Settings panel.) The following list explains the storage options:
If you don't want to let applications from any website save information on your computer, and you don't want to be asked again, select Never Ask Again. This action doesn't delete any information that is already stored. (To delete existing information, use the Delete options in the Website Storage Settings panel.)
If you want to decide on a case-by-case basis whether applications from a website can save information on your computer, move the slider to the far left (None). Each time an application wants to save information on your computer, you will be asked for more disk space.
If you want to let applications from any website save as much information on your computer as they need to, move the slider to the far right (Unlimited).
If you want to let applications from any website save information on your computer, but want to limit the amount of disk space they can use, move the slider to select 10 KB, 100 KB, 1 MB, or 10 MB. If an application needs more space than you have allotted, you will be asked for more disk space while the application is running.
(Flash Player 8 and later) If you do not want to let third-party content store information on your computer, deselect Allow Third-Party Content To Store Data On Your Computer.
When you visit a website, the address shown in the browser address bar is usually where most of the website is located. For example, if you visit a fictional website www.[hotel].com, most of the website is located at www.[hotel].com. Sometimes, websites combine content from different sources. For example, www.[hotel].com might display a reservations form in Flash that actually comes from [reservations.hotel].com. The content from the latter website is called third-party content.
Third-party content might try to store information on your computer. In the hotel reservations example, you might be willing to let [reservations.hotel].com store information on your computer, such as data about which hotels you prefer, so that you can make a hotel reservation. However, you might not be willing to let third-party content store information on your computer in other situations. For example, a car-rental company, www.[my-car-rental].com, might have a banner ad on www.[hotel].com, to track your website usage or to record your preferences.
To prohibit all third parties from storing information on your computer, deselect Allow Third-Party Content To Store Data On Your Computer. This option is available only with Flash Player 8 and later. Adobe recommends that you upgrade to the most recent version of Flash Player available.
(Flash Player 9.0.115.0 and later) If you do not want to store Flash components on your computer, deselect Store Common Flash Components To Reduce Download Times.
Flash Player lets you store common or shared SWF and FLV files and other components from different websites on your computer to significantly reduce download times and allow faster viewing. For example, www.[hotel].com and [reservations.hotel].com might both use the same Adobe components on their sites.
For an overview of issues related to storage, see What are storage settings? in the discussion of the Settings Manager.

How do I clean out the flash player cache?

How do I clean out the flash player cache? I'm told by zynga to clean it out...I play games. I don't know how to do it. Thanks in advance

i-phony wrote:
Thanks for your helpful reply. If most of my website visitors are using Safari browser (( iPhone, iPad devices )) what type of flash should we use in the headers?
www.i-phony.com
I hope to use my previous flash designs.
Best regards
Since Apple designed iOS (per Steve Jobs' insistence) to be specifically incompatible with Flash, I wouldn't worry about what Flash content to use in headers for devices that can never, and will never, be able to see it.
I stopped using Flash for anything in my websites about six months ago, converting what I had to HTML5 (MP4) and any new content that would have previously been done in Flash is going the be the same.

Good evening I would please help me, IGood evening I would please help me, I have problems with flash player when update on my computer Flash Player for windows 8, gives me error in the installation that is not apply on my computer. Please help. Thank You

Good evening I would please help me, IGood evening I would please help me, I have problems with flash player when update on my computer Flash Player for windows 8, gives me error in the installation that is not apply on my computer. Please help. Thank You

First, confirm that ActiveX Filtering is configured to allow Flash content:
https://forums.adobe.com/thread/867968
Internet Explorer 11 introduces a number of changes both to how the browser identifies itself to remote web servers, and to how it processes JavaScript intended to target behaviors specific to Internet Explorer. Unfortunately, this means that content on some sites will be broken until the content provider changes their site to conform to the new development approach required by modern versions of IE.
You can try to work around these issues by using Compatibility View:
http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11
If that is too inconvenient, using Google Chrome may be a preferable alternative.

Playing videos with flash player

I can't see pictures from some of Home Depot online videos with flash player?

'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
Please report back soon.

How to install older versions of Flash Player(ActiveX) in Win 8?

Hello all,
How to install older version of Flash Player in Windows 8? and how to uninstall default Flash Player that come from IE10 in Windows 8?
Actually I want to install Adobe_Flash_Player_(IE)_v11.7.700.224.exe in Windows 8.
Is it possible to overcome this issue? If it is not, could you share me your information on this issue?
Thanks in advance.
RK.

Thank you for reply..
Actually i uninstalled the existing version of Flash Player from my Windows 8 PC, but when i tried to install the older version, it was not allowing me to install and was showing that my browser is included with latest version.
Even i followed the below given websites, it didn't given any remedy for it.
http://flash-focus.blogspot.in/2007/03/installing-previous-versions-of-flash.html
http://www.itsecdb.com/oval/objectdetails/oval/org.mitre.oval/obj/7075/windows-registry_ob ject-Registry-that-holds-the-version-of-the-Adobe-Flash-Player-in/
So that my PC is restricting the older version installation from somewhere which holds the version information and that user cannot modify/delete that information. If i know that mystery i can install any version of Flash Player in my Windows 8.
I hope i will find this.
Thanks for your support.

How to report a crash with Flash Player

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