IE crashing with Flash player and MS Firewall Client

I have seen this on versions 6, 7, and 8 of Internet Explorer. I work in a firm where all are computers are behind proxy servers running Microsoft ISA. All our PCs have the MS Firewall Client installed. When visiting certain flash intensive sites, mostly online news sites, like nytimes.com, IE will always crash while browsing the page or after refreshing the page. Sometimes an error is generated and other times IE just closes without any notification of an error taking place.
An example of the error sometimes generated will sometimes be a generic "iexplore.exe - Application Error : The instruction at "0x556038ae" referenced memory at "0x0000000f". The memory could not be read...." or "Microsoft Visual C++ Runtime Library. Runtime Error! Program: C:\Program Files\Internet Explorer\iexplore.exe. R6025 - pure virtual function call."
Often times the crash of IE will be captured by XPs Dr Watson creating a .log file which can be examined with any text editor; a .dmp file will also be generated which can then be opened with the Windows Debuggin Tools. I have looked at a few of these files and in every instance there is a FAULT when wspwsp.dll is called.
Wspwsp.dll is used by an older version of Microsofts Firewall Client for ISA. The IE/Adobe Flash crash can be resolved by upgrading to lastest version of the FWC for ISA (version 4.0 currently). Alternately, this issue can also be worked around by disabling the FWC while browsing the Internet from the FWC icon in the system tray (right click>disable or from the Control Panel>Firewall Client>Uncheck Enable option). To do this on the fly, you can place the ISATRAY.exe in the All Users startup folder if the FWC icon fails to stick in the system tray box.

Ironically enough, I can reproduce the above mentioned R6025 error this morning by just going to Adobe's home page and waiting for the intro Adobe Acrobat 9 video to near the end. Clicking OK to the error will close IE. A minidump is not produced either by DrWatson or by using CrashLogEnable=1 in mms.cfg in this case.

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How to report a crash with Flash Player

In this thread, I'll be describing the different processes for reporting crashes in Flash Player. We're committed to finding and fixing these bugs and we appreciate any help you can give us!
In general, when reporting a crash, please create a new bug over at bugbase.adobe.com and a new thread so that your issues won't be lost in threads that can sometimes span many pages. When creating the bug, please include the following information:
1. A brief explanation of what you were doing when the crash occurred. Screenshots and or video of the steps required are always welcome! Cell phone captures work great. Many times we can pick up on small subtleties with a simple picture.
2. An exact URL where the crash occurred. Even though a crash might appear to happen in many places (like all videos on youtube for example), it still helps us to have an exact URL so that there are no ambiguities in our testing.
3. A crash log! See the posts below for details on creating crash logs for your particular browser.
4. Your current version of Flash Player
5. In some cases, computer hardware and drivers can contribute to a crash. Getting your system details is always helpful. Here are some simple steps to gather system details for Windows, Mac, and Linux.
Thanks!
Chris

Internet Explorer for Vista and Windows 7
1. Download the files "Enable Crash Logging.reg" and "Disable Crash Logging.reg" attached to the bottom of this post.
2. Double click the "Enable Crash Logging.reg" file. Click Yes to the Registry Editor dialog.
3. Restart your system
4. Open Internet Explorer and try to navigate to a page with working Flash content (for example, go to our About Flash page)
5. Reproduce the crash
6. Once Internet Explorer has crashed, open an Explorer window and type the following into the navigation bar: %localappdata%
7. Navigate into the CrashDump folder
8. Select a recent iexplorer.exe.<somenumber>.dmp file and copy it to your desktop
9. Now that we have a crash log, we'll disable crash logging by double clicking the "Disable Crash Logging.reg" file downloaded in step 1 and selecting OK. Note this step is optional. You are free to leave crash logging enabled. With it enabled, Windows will save your last 10 crashes for future reference.
10. Restart your system
11. Include the crash log you saved to your desktop in your bug report
Internet Explorer for Windows XP
1. Display hidden files and folders in Explorer using this Microsoft document
2. Open Internet Explorer and try to navigate to a page with working Flash content (for example, go to our About Flash page)
3. Reproduce the crash
4. Once Internet Explorer has crashed, open an Explorer window and navigate to the following folder:
C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson
5. Locate the file named "user.dmp" and copy it to your desktop.
6. Include the crash log you saved to your desktop in your bug report

Ongoing problem with flash player and FF..cannot install adobe Flash 11 with FF 16

I have tried everything.
I cannot install any Adobe flash product
I was using Flash 10 and suddenly it stopped working.
this happened before..several times in fact.
I delete and re install but this tim it still crashed.
so I decided to try Flash 11... windows 8 won't even let me run the installer.
when I try to install it as a FF plug in it fails.
sends me to do it manually.
manually means using the installer program which Windows 8 won,t let me run
I am stuck.
Is there an alternative to adobe flash player?
because I am tired of this.
if there is no alternative, then I will fins another browser.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Issues with Flash Player and online Streaming

Hi all!
I have been having this issue for a while now,
I watch some of my university lectures online!
Howvever to watch these, i have to UNISTALL flash player, or it says the video is not found and wont play,
When i unistall it, it plays fine, it seems to use a JW player in the webbroswer i guess?
Its driving me insanse, because i keep having to install flash player again after to watch Youtube for example!
this doesnt happen with any of my other mates!
Help would be great!
Thanks.
Aaron.

From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.
If you wish, you may be able to salvage the malfunctioning extension by uninstalling and reinstalling it. Its settings will revert to their defaults. If the extension still causes a problem, remove it permanently or refer to its developer for support.

Captivate 5 Crashing with Flash CS5 and Photoshop

Hello,
It's been awhile since I've been on the forums, so my apologies if this issue has already been posted.
I am running Captivate 5. I find when I am working on a file, if I open PhotoShop (12.0.4 64-bit edition) or Flash CS5 (11.0.2.489) at the same time Captivate is open, my instance of Captivate will crash and I will lose all work that I have not yet saved. Thankfully I've gotten into the habit of saving before opening these programs but I was wondering if anyone else was experiencing this issue and if so, has there been a workaround created?
I want to send a bug report in but I can't for the life of me get it to do it all the time - I can't provide them with exactly how I do it.
Thanks
Doug

Hi Ken,
Thanks for the response. That's what I had been doing with Photoshop, but I didn't think I'd have to do it with Flash as well! This morning, working in Captivate, open Flash, boom - bye bye this morning's work in Captivate!
Hopefully it'll get resolved soon.
Thanks!

[resolved] Launching crash with Flash builder and Unrecognized Java VM option

Hello,
I just wanted to share my experience with Flash Builder. Funny if we can call it like that...
I tried to launch Flash builder, which worked since years without problem, but here, there was a problem. In the console log; it says only that :
Unrecognized Java VM option ignored: -Xdock:name=Flash Builder
Unrecognized Java VM option ignored: -Xdock:icon=../Resources/fb_app.icns
Unrecognized Java VM option ignored: -XstartOnFirstThread
I read tons of threads explaining things i didn't understand.
And then I remembered that I changed the name of a folder containing a Flash Builder project (I just removed spaces in the name).
So I renamed it the way it was.
Done...
Hope it will help!

Hello,
I just wanted to share my experience with Flash Builder. Funny if we can call it like that...
I tried to launch Flash builder, which worked since years without problem, but here, there was a problem. In the console log; it says only that :
Unrecognized Java VM option ignored: -Xdock:name=Flash Builder
Unrecognized Java VM option ignored: -Xdock:icon=../Resources/fb_app.icns
Unrecognized Java VM option ignored: -XstartOnFirstThread
I read tons of threads explaining things i didn't understand.
And then I remembered that I changed the name of a folder containing a Flash Builder project (I just removed spaces in the name).
So I renamed it the way it was.
Done...
Hope it will help!

Issues with Flash Player and Safari 6

I downloaded and installed the latest Flash Player but it still tells me on youtube and anywhere else to install the Flash Player. I tryed it many times but I can't get it to work. Please help thanks.
Safari 6.0.4
Mountain Lion 10.8.3
Flash Player Version 11.7.700.169

Quit and re-launch Safari.
Safari > Preferences > Security
Web content:
Allow all other plug-ins
Check the box next to it to enable plug-ins.

Quicktime VR crash with Quicktime Player and QuickTime Plugin.plugin or

I made a few Quitcktime VR with PhotoWarp 2.5.7 and included them on web pages a year ago, everything was working.
Checking today, webpages (with QuicktimePlugin.plugin) as well as local QTVR files .mov (with QuicktimePlayer7) crashe players.
I installed Quicktime7 on WindowsXP, same thing.
I tried to find some other QTVR on the web and I found one that works even if I include it on a page of my website (???).
Example :
1.files produce from photowrap : http://www.pxo.ch/index.php?page=72&obj=112
2.files found on the web in the same page (same code) : http://www.pxo.ch/index.php?page=72&obj=111
The second seems to work (sometimes crash anyway), but the first one is crashing everytime.
I did not find much information about the problem on the web.

It looks like the software I use to generat QTVR is out of date : PhotoWarp 2.5.7 that came with my 360°lens. I'm surprise there are still selling it... no comment.
I found then a great soft that is able to generate QTVR from a cylindric image. This soft is not only exporting .mov, but also Flash AND HTML5/CSS3 for iPhone and iPad ! I tested everything and it work perfectly.
The soft is called Pano2VR, is made by GardenGnomeSoftware, and work on every platforms.
So what I have to do now is generate cylindric images with PhotoWarp and then generate QTVR with Pano2VR... Huge work for ALL the QTVRs I have on the web !!!
Sorry Ekapon, but it's probably what you will have to do with yours...
And still no communication from Apple on this case.

Need help with Flash player and Tiger

Updated flash software on my iMac. Installed 9 for Power PC but it is not working. I went back and got the software to uninstall (which I did) to try again and still nothing.
Is there something that I can do to reset or completely erase Flash 9 so I can install a completely clean version to make this work?
Pls help - getting very frustrated

Here is the link to download the un-install software from Adobe...
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157

Any known issues with Flash player 9 and windows 2003 compatibility?

Hi guys..
Is there any known compatibility problem with running flash
applications
on Windows 2003 Server?
My application runs just so well with Windows XP
yet it throws a 2015 bitmap error
when it is being run on the windows 2003 server.
(Not quite often but often enough. the only difference is the
operating
system)
Is there any known issue about this?
Or could there be any compatibility problem with flash player
and
windows 2003?
Any hints would be deeply appreciated...
Thank you...

Hyperion 32-bit Web Apps are fully compatible with Essbase 64-bit. Same with 32-bit Essbase client.

Flash Player and Youtube not Working but Vimeo does?

Hi guys,
We are currently deploying Windows 7 out to all Staff and Student PCs, we've had it on our IT Department's PCs for the past year and have had no issues with Flash Player and Youtube.
However, a Tutor reported that when they go to YouTube and select a video it buffers, plays a second or so and then goes to 'An Error Occurred, Please Try Again Later'.
If we disable Shockwave Flash Object it redirects to the HTML5 website and that works fine.
Software:
OS: Windows 7 Professional 32bit
CPU: Various (Intel Core 2 Duo, Intel i5, Intel Xeon E5
RAM: 2-4GB DDR2, 4GB DDR3,
Browser: IE10, Mozilla Firefox v19 and v24
Adobe Flash Player ActiveX: v11.8.800.175
Adobe Flash Player Plug-in: v11.8.800.168
Diagnostics:
Tried completely uninstalling Adobe Flash Player, restarting PC, installing Adobe Flash Player
Tried Adobe Flash Player Beta
Tried disabling Hardware Acceleration
Uninstalled IE10, Tried on IE8, Same Issue
Tried removing all Computer and User Policies
Checked if it was a VLAN issue but is happening on both 10.32.x.x (student) and 10.64.x.x (staff)
Tried on IE9 same issue
Scrolling along the seek bar at the bottom shows all of the stills fine.
Enable ActiveX Filtering resolves the issue but that's just because it goes to HTML5 too.
Any help is appreciated
Andy

I am also facing similar issue. I tried literally all solutions and then finally gave up and reinstalled windows 7 after clean format,
Immediately after fresh OS installation,Youtube just worked once with flash player for hardly 3 to 5 seconds and then crashed with error "an error occured please try again later- Learn More"
Tried reloading that same youtube video which initially worked for 5 seconds,but on second try it won't load at all.Tried all the other videos as well and same result,they won't play even for one second and same error "an error occured.."
Scrolling along the seek bar of stuck youtube video shows vid's still images just fine but video won't play at all.
Tried it with firefox,IE,Chrome and same result.
Youtube works fine with Html5 player.
Until 5 days back everything was working just fine, maybe either flashplayer got updated or Youtube changed anything which is causing this problem.
I even did a clean windows 8 install on another pc and that pc is also showing same symptoms.

Problems with flash Player

So I'm having a problem with flash player, and was wondering if anyone has experienced the same thing, or might be able to help.
- Upgraded 2 computers to snow leopard, macbook pro laptop, and mac Pro tower (intel proc).
- Laptop has no problems, everything renders fine, and without any difficulty.
- Mac Pro doesn't display any dynamic data, text fields show up blank, some flash player controls don't work, brightcove player won't load completely... things are just not working right.
- Main browser is Safari, but same problem exists in Camino, Firefox, etc...
- I've had Safari Stand installed, but have since removed it.
- I've removed GROWL notifications completely
- I've got debug and developer menus turned on (but have that with the laptop also.)
Please see the screenshot attached. This graph should have text data on it showing the x/y axis, the key, as well as data when you mouse over each block, but doesn't show anything.
The second screen shot shows a brightcove player from our website... There should have full controls at the bottom, and nothing shows up. If I right-click, and go to 'view full screen', I can't then get out of full screen by clicking escape key on the keyboard, I have to use any player controls, or right-click again, and hit 'exit full screen'.
Anyone have any suggestions? It's something to do with my computer, rather than snow leopard, because flash works fine on my laptop, but not on the desktop. Any help is really appreciated !

Hi!
I reached your post because I was having the exact same issues as you and I found a fix that worked for me! The problem is a font issue: I logged in with the guest account that had no users font installed and flash was working fine, so I logged back into my account and moved all the fonts in my 'User>Library>Fonts' folder in a folder in the desktop. Then I closed and reopened Safari and Flash was working!
In the end the problem was with a version of Arial that I had in my users' font folder: I deleted just that, put my users' font back in the folder and the problem disappeared.
I hope it hepls!
best
nicola

Installing FLash player (and Creative cloud)

I am having trouble with Flash player and creative cloud. Most recently I have tried umpteen times to install Flash player and it wont work. I have run through uninstalling it. re installing it. ensuring it is enabled. and nothing. i have established that i DO have the current version on my computer through the \app\ through your website...its the 11.9 version. but when I try to use FB to upload photos, it says i have to install the latest version of flash.
I have also had the same issue with CC. I have a subscription and i have downloaded the desk top app, but I cannot see or access it. I have it listed in my control panel, under programs...but cannot see it anywhere else.
What else can I do? I am so frustrrated. mostly with these adobe products - they just dont seem to 'stay' on my comp. LR and PS both work - downnloaded from CC...but nothing else really!?
Thanks so much
Jen

Jendie wrote:
I am having trouble with Flash player and creative cloud. Most recently I have tried umpteen times to install Flash player and it wont work. I have run through uninstalling it. re installing it. ensuring it is enabled. and nothing. i have established that i DO have the current version on my computer through the \app\ through your website...its the 11.9 version. but when I try to use FB to upload photos, it says i have to install the latest version of flash.
This is a known problem with Internet Explorer 11 (which I can only assume you're using because this is where the FB problems occur), which Microsoft has been aware of since October 18 when they released their latest "untested" browser. The pages can't recognize the browser, so they don't recognize any of the plugins, like Flash Player. So far, Microsoft has made NO indication that they have any plan to fix it soon.
Microsoft's recommendation is to use Compatibility View for affected pages, and "pretend" you're using an different browser. Trouble with that is it has seen limited success at best, and you have to individually enable it for EVERY page that has problems.
I'm not big on "pretending" so I recommend actually using another browser.
Firefox (from Mozilla)
Opera (from Opera)
Safari (from Apple)
Chrome (from Google)
ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.

Adobe Flash Player and Shockwave crashing has disabled my computer

I have downloaded a second flash player and it is still the same. Firefox has been crashing daily for a few weeks. I noticed that your adblocker plus was updated 6/4. Since then I have almost no use of firefox, because the Adobe flash player 13.0.r0 and Shockwave crash notices are constantly popping up. Could that update have something to do with why the flash players are not working? Below are an example of the crash details.
Thanks for the help. I prefer your browser, but this has made it non-functioning.
In trying to fix it, a window came up that asked would I like to change it back to a previous working image, which was Windows XP. Although this computer is Windows 7, I clicked the box yes, and said I wanted it to work like Windows XP. I see in your Operating System below, that it reads Windows Xp, but this computer is actually Windows 7. I can't find that menu to change unclick and change it back, so that it is working as Windows 7.
Problem Event Name: APPCRASH
Application Name: FlashPlayerPlugin_13_0_0_214.exe
Application Version: 13.0.0.214
Application Timestamp: 5359c61d
Fault Module Name: StackHash_27eb
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 6c2b92cd
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 27eb
Additional Information 2: 27eb358fe674a6f15dafe56d42bb9bf3
Additional Information 3: 2f06
Additional Information 4: 2f06c18113e6d7c00e6b91fa1fde84b6
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

AdBlock Plus isn't maintained or connected to Mozilla as they didn't develop it. ABP and Flash don't interfere with each other except on same cases that ABP blocks Flash content.
You can Try disabling Hardware Acceleration. <br>
#Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page].
#Right-click on the Flash Player logo on that page.
#Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open.
# Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/>
# Remove the check mark from '''Enable hardware acceleration'''.
# Click '''Close''' to close the Adobe Flash Player Settings Window.
# Restart Firefox.
This [http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested.
If that doesn't work try Try to disable Protected Mode in Flash 11.3 and above by adding the line ProtectedMode=0 to the Flash "mms.cfg" file located in one of these locations: [46]
(Windows 32bit) C:\Windows\System32\Macromed\Flash
(Windows 64bit) C:\Windows\SysWOW64\Macromed\Flash
For example, on a Windows 7 64-bit system, open the C:\Windows\SysWOW64\Macromed\Flash folder, copy the file "mms.cfg" to the desktop, open it in Notepad, add a new line <code>ProtectedMode=0 </code> and then close Notepad, saving your changes. Next, go back to the C:\Windows\SysWOW64\Macromed\Flash folder, rename the original file to "mms.cfgBAK" (to save it as a backup) and then drag and drop in the modified "mms.cfg" file from the desktop. [47] [48] [49]
Note: To re-enable Flash Protected Mode, either restore a backup of the original mms.cfg file, if you saved one, or else re-edit the mms.cfg file to remove the <code>ProtectedMode=0 l</code> line you added. Updating Flash Player or installing a newer version does not automatically re-enable Protected Mode
Flash has been a pain since day 1 and Mozilla is currently working to replace Flash with Shumway. Unfortunately it's in the Nightly channel, doesn't come activated automatically and it isn't quite ready for normal usage. I just tested Nightly yesterday with Shumway and it wouldn't play.

I can't update my flash player and i might have a virus help me out with any advice on getting my mac on track ?

i can't update my flash player and i might have a virus help me out with any advice on getting my mac on track ?

You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

IE crashing with Flash player and MS Firewall Client

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