How to resolve this error message?

Hi, We have 3 web servers ( 4CPU) and 3 processing servers. WE have CMS on each processing servers. When we run performance testing then we get below error msg in event log and cms fails to serve.
Database access error. Reason [Microsoft][ODBC SQL Server Driver][SQL Server]Transaction (Process ID 56) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction..
Any solution? BO support told me that they can not change how boxi works.

Hi Troy, How many CMS you are running? Are running only one CMS resolves this issue.? I did below to resolve my issues.
We have also optimized our SQL servers. We isntalled new SQL server Native driver and using those. We have also disabled lock escalation at count level but not at memory level. Though BO recommends to disable it at all. We have also increased the size of the tempdb file/log to 1gb. We also increased the size of the system DB file/log to 1GB. We also made changes for allow snapshot isolation on and read commited snapshot on. Boost SQL/Option fibers/async statistics was also set on.
See if this resolves your issue. The reason for this lock is that whenever any new session is created BO writes information about that CMS in temp. Table. Due to multiple CMS trying to lock records in that same table then if it crosses one level defined in SQL server then SQL server will escalate lock at table level. After this escalation table is locked and txn of one CMS is reverted.
Let me know if it resolves your issue.
Thanks,

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