How to talk to a human tech for Aperture

I use Sigma SLR for professional use and need support from Aperture, I also own standard pro cameras as the 1D family but like the quality of the Foveon. I've been emailing through email support but feel I'm getting nowhere. I like Sigma RAW and feel there needs to be support for the RAW but seems to be ignored since it isn't a mosaic RAW or heavily popular. But in my defense Aperture seems to be supporting cameras that arten't even close to being Professional such as all the point and shoots. I really would like a link to be able to speak to a tech or get a reason from Aperture staff why Sigma is being ignored. Even SilkyPix and Adobe supports this RAW so I feel if Aperture is as pro as these software then it also should support Sigma. Apple even places Aperture under the Professional heading.

Developers typically don't make such decisions. These are decided by product line management and product marketing. Device support is typically driven by demand. They cannot reasonably support every camera ever made -- so they'll pick and choose the models they believe are the most popular. You really can't blame them for that.
You can use apple.com/feedback to request support -- but they'll likely only add it if they feel that there's enough interest in that model that it would be worthwhile. Still... if you don't tell them that you'd like the support for that model, and nobody else does either, then it'll probably never happen.

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