How to undo a key mapping?

My daughter's 15" Macbook Pro has a strange key mapping to "Shift-C".  It won't show the letter "C" but will show "c" (lowercase) and if you hit the caps lock, you can then press "c" and have an uppercase "C" appear... but not with Shift-C.  I've looked through the System Preferences for the Keyboard and "Language & Text" but not found any entries that show "Shift-C".  I rebooted (good 'ole reboot) but that didn't work either.
Anyone have any suggestions?
Thanks

Did you try to start with shift (Start Items are disabled). Or create a new account, switch to it and see whether the problem persists. This is an indicator, whether this problem is due to a software conflict.
Try to start the keyboard viewer. If you don't find it, enter the following command into the Terminal and hit <enter>
open -a KeyboardViewer
and see whether the Shift-C is wrong.
marek

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