How to update a customer's notes by email?

Does anyone know a way of updating a customer's notes by email? My client is unable to easily update a customer's notes through the CMS. Is there an alternative or a work around? TIA

Hi,
find the RichPageTemplate instance on the page and call getFacets to get all facets or getFacet(java.lang.String facetName)
http://docs.oracle.com/cd/E16162_01/apirefs.1112/e17488/oracle/adf/view/rich/component/rich/fragment/RichPageTemplate.html
One you have the handle (UIComponent) you can manipulate it
Frank

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