How to use keyword tags effectively in pse 8

No matter what I try, have not been able to make keyword tags work effectively. Have followed all directions from books and others. Even customer support was not able to help.
The problem is that tagged photos will not show up by themselves. All other photos in the catalog open at the same time. The tagged photos sometimes show a blue circle with a white check mark through it. All the other photos show a red circle with a slash accross it in the upper left hand corner of the photos.
Customer support says that  that is how the program works. I don't believe it!
Wold uninstalling and reinstalling pse 8 work?
Any other suggestions?

Would you consider suggesting a work-flow for someone who is just starting out with Organizer? (As an aside, if you are familiar with Picasa, would you give your opinion about the relative merits of Picasa and PSE Organizer?)
In all honesty, I can longer recommend the Organizer -- it's buggy, slow, hard to use, and Adobe shows little inclination for fixing bugs that have been around since PSE 6 or earlier.  (I use it because I have large catalogs dating back to Photoshop Album 1.)  See my review:
http://www.amazon.com/review/R332BXA5A70OL9/ref=cm_cr_rdp_perm
As for alternatives: At the low end, many people are satisfied with the free or almost-free programs: iPhoto, Picasa, Windows Live Photo Gallery (which in my opinion is better than iPhoto).  These are fast and easier to use than PSE and can handle thousands of photos.  For more sophisticated users with larger catalogs, many people like Lightroom, Aperture, Imatch, Idimager, and ACDsee Pro.

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