Howto send email with Adobe Interactive F Attachm. when saving complaint

Question

We want to implement a scenario where we send an email after saving a complaint.
This email must have an Adobe Interactive Form (AIF) as attachment.
This AIF must contain some of the fields entered in a complaint (tables CRMD_ORDERADM_H and CRMD_ORDERADM_I ) and some customer fields which can not be found in these tables but which can be derived from the data in the tables.
As an example we used the How-To document found on SDN :
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/7089e001-fcd3-2b10-b08d-f36d78326c6e
Written by Alexander Biesinger
We followed the mentioned steps and were able to do the following :
1. Create webservice.
We followed the steps (Select Objects, Select Atributes, Maintian Attributes, Settings)
And created the webservice
Object name         : ZKLACHT
Used as             : Service Object
Business Object     : Customer Complaint
Component           : Business Transaction [BT]
Root Object         : Business Transaction [BTOrder]
Function Group name : /CRMOST/ZKLACHT
Technical WS Name   : ZKLACHT
2. Create document template
File type           : Adobe XML Form File
Name                : ZKLACHT
Object type         : BUS2000120
Webservice          : ZKLACHT
We then used the option "Download Schema" to download file ZKLACHT.xsd
After starting the Adobe Livecycle Designer and creating a new document a new data connection was made by selecting the XML schema file ZKLACHT.xsd.
We then added some fields of the schema to our Adobe Interactive Form and saved the form to an XDP file.
This file was then uploaded using the option "Upload template to CRM"
3. Create mailform
Name : ZKL1_KLACHTFORM
With one Text element with email body
4. After this customizing work is done we want to send out an email (body is text of step 3) with an attachment and this has to be the Interactive Form created in step 2 "Upload template to CRM"
The email must be sent after the complaint is saved and must contain some data from the complaint.
5. The last step mentioned in the How-To document (define the mail form and SAP interactive form )
defines how the created mail form and the SAP Interactive Form must be used in customising so the email can be sent with attached AIF.
However we were not able to find similar setting where we can do the same for complaints.
We would like to know if someone can help us with this scenario
Some Technical info :
- Adobe Livecycle Designer 8.0
-Component version : SAP CRM ABAP 7.0

Answer 1

Hi,
After you've created the form sending it out as an email attachment can be done using Actions. There is a SCOT (tx code) setting for the form to be sent out as an attachment to the email. Sometimes this setting is missing and the form is sent as text in the body of the email.
Updating the CRM transaction when the user fills in data and submits the form can be achieved using a new functionality called CRM via Email. This tool will allow users to submit the form even when they are not on the network.
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/60fb6277-983c-2c10-f1b7-f93c34f9c7f2
Regards,
Gaurav