HP Client security Software

Hello, 
I am trying to download HP Client security software 8.3.7.1864 Rev.A(13 Aug 2014)  from the following link below, but i cant seem to find the file
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943827&swItemId=ob_146662_1&swEnvOid=415...
My assumption is this is the software i need to register my fingerprints. 
Please help me as soon as you can as i need to get this indtalled on my Laptop. Any help would be appreciated. 

Dear Customer
Welcome and Thank you for posting your query on HP Support Forum
Please click on the below shown link which might help you troubleshoot and fix the issue
http://tinyurl.com/ls8pp5a
or
http://tinyurl.com/m2qmdqb
Hope this helps, for any further queries reply to the post and feel free to join us again
 **Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Similar Messages

  • Client Security Software /. Password Manager / Windows Authentication

    I have a T61 w/ XP Pro SP3 installed w/ all current patches & updates installed, Client Security Software v 8.21.006.00 installed, ThinkVantage Fingerprint Software v5.8.4.5476 & the most current BIOS updates installed. I am having a problem with the Client Security Software.
    The CSS/Password Manager software is supposed to hold all of my passwords and authenticate me as I access webpages that require an account & password for access. When the software is working correctly, the Client Security Software / Password Manager package is supposed to drop into the system tray in the bottom right corner of windows...pretty much running as a service.
    After I login to Windows, the Client Security software starts up, I am prompted for my fingerprint (or password, either appears to work)...which then is supposed to authenticate to my Windows password. I have set my windows password and machine local password to using the same password.
    The CSS/Password Manager software then appears to authenticate. I then get the Password Manager application "splash" screen and the Password Manager application opens. The application window appears to be correct and offers several different password options (just like it is supposed to). When I close the Application window, the application icon is in the system tray, running like a service. The Password Manager application window is hiding the small application "splash" screen. When I click "ok" on the application splash screen, the Password Manager "splash" screen disappears AND the Password Manager application icon disappears from the system tray...shutting down the functionality of the application.
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    reinstall each application (do not enable the security chip)
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    Problem still exists as described above...
    I also did this complete process all over again AND DID enable the security chip.
    Prpblem still exists as described above
    I have done everything they said to do and still the applications do not function correctly.
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    you are lucky, mine hasn't ever worked before. It makes the whole thing useless

  • HP Client Security software preventing the upgrade to Windows 8.1 on my Elitepad 900.

    When I tried to upgrade my Elitepad 900 to Windows 8.1 I get a message that the HP ProtectTools Security Manager must be uninstalled before proceeding. I'm then prompted to uninstall the Device Access Manager for HP ProtectTools and Drive Encryption for HP ProtectTools. I never bothered to initiate any of this software when I got my Elitepad 900 and now I'm not sure if it's safe to remove it and proceed with the Windows 8.1 upgrade? Hopefully someone here can help me out with this.
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    DSORacing wrote:
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  • Smart card with Thinkvantage Client Security Solutions doesnt work

    Dear all,
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  • HP client security looking for fingerprintscanner that isn't there.

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    casimodo
    Welcome to the HP Community Forum.
    Keep in mind that I don't own a business notebook -- I don't run your flavor of Client Security software although I am familiar with the security software that runs on the consumer HP notebooks.
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        Windows key >>type anywhere on the screen  pc > Click on PC Settings >
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     Reminder:  An extra admin account will not protect you from the lockup of the bootup BIOS password that happens to so many people.  Locking the BIOS at boot usually only locks out the owner, by the way.  Smiling.
    Once you uninstall any program, Restart / Reboot the computer -- even if the system does not insist upon the reboot -- and log in.  Windows loves a good reboot!
    Click the Kudos Thumbs-Up to show you appreciate the help.
    Click Accept as Solution when the Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
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  • HP Client Security and TCPSVCS.EXE

    Hi,
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    Dear Customer
    Welcome and Thank you for posting your query on HP Support Forum
    Please click on the below shown link which might help you troubleshoot and fix the issue
    http://tinyurl.com/ls8pp5a
    or
    http://tinyurl.com/m2qmdqb
    Hope this helps, for any further queries reply to the post and feel free to join us again
     **Click the KUDOS star on left to say Thanks**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
    Thank You,
    K N R K
    Although I am an HP employee, I am speaking for myself and not for HP

  • THINKVANTAGE CLIENT SECURITY

    I HAVE X200T ALL WORK OKEY BUT NOT THE WINDOWS  INTERNET EXPLORER 8 , IN THE WINDOWS EXPLORER 8 THE CLIENT SECURITY WORK OKEY BUT I NEED  TO RESET THE WINDOWS EXPLORER 8, AFTER THE RESET THE INTERNET EXPLORER 8 WORK OKEY, BUT THE CLIENT SECURITY  NOT WORK.
    I UNINSTALL THE FINGERPRINT SOFTWARE AND THE THINKVANTAGE CLIENT SECURITY SOFTWARE., AFTER UNINSTALL ,I INSTALL THE FINGERPRINT AND THE CLIENT SECURITY BUT THIS NOT WORK.
    WATH I DO ?
    THANK YOU
    JORGE

    This is reported at length in other posts.  Lenovo has been working on the solution for over a month.
    http://forums.lenovo.com/t5/ThinkVantage-Technologies/Client-Security-Solution-and-Word-2007/td-p/16...

  • T500, how do I disable "client security password manager" popups?

    hello.
    I have recently noticed an extremely invasive and irritating popup occur frequently upon opening random folders.
    http://img249.imageshack.us/img249/4913/47354829.jpg
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    If anyone can provide any insight on how to get rid of this extremely irritating piece of software I would greatly appreciate it.  It doesn't even function correctly and is extemely frustrating to deal with.  It is malware, I would like it gone.  Thankyou for your time.
    edit: I have not activated my "Security Device" so it appears I cannot access the Client Security Solution which seems to be required to disable this popup.  I do NOT want to actiavte anything because I do not want to want the risk of rendering my computer inoperable due to buggy first party software.

    I had run into a similar problem. I had windows 7 on a t500 which started giving all such popups every time you access control panel or explorer. I tried system restore it gave an error. I tried uninstalling client security from control panel, same popup. Finally I downloaded an uninstaller from download.com called "revo uninstaller". It removes the files and registry entries. Things seems to work on my end now. Will report is any problem comes up

  • X61 - Vista Business - Client Security Solution Error - There was a problem connecting to the TPM

    During startup my x61 has been displaying the following message, 'Client Security Solution' - "There was a problem connecting to the TPM (security device) ont his computer. It is possile that anti-virus or firewall software is blocking the connection. A missing or disabled device driver could also cause this problem. Please refer to the online documentation for more information".
    I have spent an extraordinary amount of time and effort to find identify the cause and a solution for this problem. It occurs whether or not virus software is enabled or disabled and numerous calls to Lenovo, Symantec, Kaspersky, and Microsoft have resulted in finger pointing and no answers. None of the vendors acknowledge the problem yet this same issue is a significant topic of concern as found in various blogs and 'help' sites. Lenovo thought it was hardware and changed the motherboard. Lenovo told me to call Microsoft since it was a Vista issue. Microsoft told me to call Lenovo since Vista Business was preinstalled on the machine. Lenovo told me to call Microsoft and so it goes. I removed Symantec's anti-virus and replaced it with Kaspersky.
    The strangest thing is that the module works intermitently and it seems that everytime a Lenovo update is performed (via Thinkvantage) the problem reoccurs for sometime.
    Does anyone out there have an understanding of the cause and a potential solution???

    I have the same problem on an X 60 platform, which only surfaced in the last two weeks subsequent to running all of the Lenovo updates.   Prior to this, I had reinstalled all programs, starting with the Recovery Disks for the Think Pad.  Everything, including start up, was exceptionally fast.  Once I ran the most recent BIOS updates, along with several others, this error message surfaced.  It is intermittent, however, and I have not noted an issue.
    In reviewing several other Message Boards, I have seen this issue raised several times.  Here is a link to a thread where the individual did achieve a solution through Lenovo, but their response is nonspecific as to what they did:   (http://forums.lenovo.com/lnv/board/message?board.id=T400_series_ThinkPads&message.id=7143&query.id=1...

  • T61p - Please wait while Windows configures Client Security Password - Manager

    My T61p system is fully updated, however I continue to get "Please with while windows configures Client Security Password - Manager." and then the computer trys to install
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    How can I contact Lenovo-Thinkpad to assist?
    The problem has reoccured even after I did a system restore to an earlier date.
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    Well, I take everything back. After removing all password entries and re-installing/rebooting, it worked for a while. But now it is doing it all over again. I tried to call techincal support, but they then said I would have to pay for software support and they only support hardware, and to re-install the OS. Great, jeez, I couldn't have tried that myself, and that is so simple and takes no time at all (detecing sarcasm yet?)
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    Though Thinkpads are great Laptops, Toshiba used to have the market, but their support or should I say lack of it led to their downfall and position of leadership loss.
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  • Saving Password for a pdf file in HP Client Security Manager

    Hello,
    I want to save the password for a pdf file in the Password Manager of the HP Client Security Manager Software but the symbol for the entry of the password is not appearing on the top right of the screen. If I use the registered fingerprint a dialog opens where the Client Security Manager asks which account it should use to login. But i can't add a password for the file. The login for websites is perfectly fine. 
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    Thanks for the information.
    Suggest you to try uninstall and re-install the latest version which is - 8.3.3.1762. The direct link is:
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  • Alternative to Client Security Solution

    Hi, 
    I like the fingerprint reader on the T500, but find that the client security solution software is very slow.  Is there an alternate software that will work with the T500 fingerprint reader?
    Thanks

    Hi,
    if you have changed the Windows password, and by startup the CSS is asking you for password, then just simply enter the new created Windows password. That should do it. 
    If you realy want to clear everything from CSS I would do it in following steps: 
    - dissable CSS <Enhanced Security->Deactivate>
    * reboo the machine 
    - start into BIOS and clear the Security chip <this will clean everything from CSS>
    - save changes and start into OS 
    - go to Password manager and delet all your entries, as after clearing the Security chip it make no sence to have them, as all pwds are gone
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     Let me know, if this help
    Rgrds

  • Client Security Solution And System Key Recovery

    Hey,
    I have an IBM ThinkPad T40 2373-82M Laptop. Everytime Windows starts up Client Security Solution displays a box which is prompting me to enter a password of some sort for authentication. It indicates at the top of the window that the reason for authentication is 'System Key Recovery'. If I click the 'OK' button it brings up another window indicating that authentication has failed and that the security key could not be recovered. I do not recall ever entering a password in the Client Security Soultion programme or anywhere else on my laptop. I am not the first owner of this laptop and I am wondering if the previous owner may still have his/her password in the system? Is there any methid for which I could reset/restore these key's?
    Any help is appreciated.
    Cheers
    Ash

    Thanks for the reply.
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  • A problem with Client Security Solution patch for Mozilla Firefox3

    After I updated Client Security Solution to 8.20, the password manager cannot work in FF3 again.When I tried to reinstall the patch, it asked me whether to overwrite the files or cancel.  Then it indicates 'This patch has already been installed on this computer', but the problem exsits.

    Borntofly, I am glad that you brought this up as I have not been able to successfully use FF3 with CSS 8.1 or 8.2 and have provided feedback in this thread:
    http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&thread.id=937&view=by...
    As much as I would like to upgrade to FF3, I have not had any success in either using the manual configuration changes noted in the above thread or by using the CSS Patch for FF3 provided by Lenovo on 8/6/08 found here:
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    In my efforts yesterday, I spent time uninstalling CSS 8.1 or 8.2, FF, and even removed registry entries related to these packages in order to start with a fresh install, all without any success.  I tried fresh installations and added the manual changes promoted by KTP and also tried fresh installations using the Lenovo patches, all without success.  I made attempts to troubleshoot to root cause by removing all add-ons except TV Password Manager, and also tried preventing certain software from installing at startup via msconfig, as well as multiple settings changes within FF3, all to no avail.  Again FF 2.0.0.16 continues to work very well with little effort on my part.  I simply install the software and ensure that TV Password Manager 2.0 in installed in the add-ons and that's it.
    In the above FF3 thread, it appears that others have had success with KTP's changes so I am a little frustrated that I cannot make FF3 and TV Password Manager work reliably.  I have FF2 and IE7 working so I have plenty of good alternatives at this time.  I will post this at the FF3 above as well to see if anyone has any feedback. 
    Moderator(s), do you wish for this thread to be integrated in the original thread for this issue?
    T60, 8744-5BU: 2.0 GHz T7200, 4 GB RAM, 15.4" WSXGA+, 1680x1050 ATI Mobility Radeon X1400, Win 7 Ultimate w/SP1 - 64-bit

  • "Client Security Solution" problem - not accepting password

    Hi everyone
    I have t 61
    and every time I start it ' I get a massage to enter my windows password to enroll on client security solution.
    The password is the same as the log on onto win .
    And when I fill it get an error .
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    While this is likely a software issue, it is always helpful to know which model system and what OS you are running.
    Sometimes solutions are driver or OS dependent.
    So, what model  Lenovo 3000 systems are you both running?  Vista or XP? 
    Message Edited by Mark_Lenovo on 12-11-2007 06:36 AM
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

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