Hp laptop 15-n038sa

well i got my hp laptop in janaury and i cant remeber when it was but i downloaded windows 8.1 as it kept coming up on laptop to do that so i did and wished i didnt as it wiped off my cd disc drive everything else worked so i restored it back to factory settings but the cd disc drive was still missing which i didnt use any way but i thought before warranty runs out i'll send it back to hp so i did a online chat with someone from hp and she took over they laptop to see if she could fix it but she couldnt so she said restore it back to factory settings which i told her i already did that but it didnt do it so she arranged for it to get picked up so it got picked up the day after i got a message saying they cant fixed it under there warranty due to liquid damage which i cant recall spilling anything on my laptop so they were sending it back so i rang someone local in my area who fixes laptops and computer told them what i had i had done dowloading windows 8.1 which straight away i shouldnt of done but any way she quoted me £35 do put the disc drive back on so i said as soon as i get my laptop back off hp i will take it in hot my laptop back from them yesterday and it wouldnt let me typed my password in to get on the keyboard wasnt working so i rang them up telling them and they said theres nothing they can do as it not under the warranty because if the liquid damaged but they are the ones what have done it as it wasnt like that before so i managed to get on my laptop as i got a on screen keyboard i put my password in that way but when i got on it still wouldnt let me type anything so i refresh my laptop to see if that would do anything the laptop started refreshing and went off i tried to to turn it bk on it and it says please install and operating system on your hard disk 3fo f2 diagnostics for more information visit www.hp.com/go/techcenter/startup it was working pefectly fine apart from i couldnt put a disc in before i sent it back to them i cant be dealing with this stress im 6 month pregnant its neally xmas but they said they will fix it for a fee of £278 so i dont know what they have done but they wont get another penny off me i wont get anything from hp again it cost me £400 for the laptop warranty meens nothing they send it back worse than what it was

Good Morning @sammcguig ,
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you purchased a new notebook in January. You updated to Windows 8.1 and you lost functionality of the CD/DVD drive.   As you were not using it at the time, you were not too concerned.
You decided that before the warranty had expired you would have it looked at. You sent it in for repair and were informed it was caused by a spilled liquid and it would not be covered under warranty. You declined the offer, but once it was returned to you the keyboard did not function. You were able to log in using the virtual on screen keyboard and started doing a refresh your PC. It powered off but when you tried to power it back on you got an error that you need to reinstall your operating system.
I truly regret that you have has such a tussle with this and know how exasperating it can be!
First there is a difference between a refresh you PC and a recovery. A refresh will try to reinstall the OS but not affect your files. A recovery will delete the partitions and reformat the drive before reinstalling the Original Operating System.
I suggest you do a recovery back to factory.   Performing an HP System Recovery (Windows 8)
Here is a link to Troubleshooting HP System Recovery Problems (Windows 8) should you have a difficulty.
You will have an opportunity to backup your personal files during the recovery process. If you do not have your data backed up, now is the perfect opportunity to prevent data loss.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
Once you have completed this run the HP Support Assistant   to obtain any HP updates.
Once you have Windows reinstalled and up to date here is a link to HP & Windows 8.1 Update that should assist you with that update if you choose. There are drivers listed for Windows 8.1 and your system.
Please let me know how you make out.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Solved!
Go to Solution.

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Hp laptop 15-n038sa

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