HP Officejet Pro L7580 not recognized and unable to install
Hello everyone,
We purchased a MacBook Pro and for sometime we had it connected to our HP Officejet Pro L7580 using its usb connection. This MacBook Pro is running Mountain Lion software with the current printer update. We moved and relocated our printer to a more suitable room. In our house we have two routers. Our main router is Actiontec MI424-WR and the secondary router is Dlink DIR 655. The Dlink is connected lan-to-lan with Actiontec. The printer is connected to Dlink router which is downstairs. I have spent considerable amount of time figuring out why our MacBook Pro doesn't recognize this printer. We have other computers at home that runs in unix (Ubuntu) and windows (Windows 7) and those computers are able to print, scan, and fax to this computer without problems. The connections to all computers are the same which is wireless. I have read a lot post in this community and as well as HP community and it doesn't provide any solution to this problem. I am able to ping this printer from the MacBook with no problem. When I install this printer using ip method the scan option is not there. However if I bring the computer downstairs and install it using usb the scan option appears. I am thinking that HP didn't provide a driver for scan option if you're connected wireless or ethernet. But I found out that the current drivers for mountain lion for this particular printer has a scan capability. I need some help in figuring out what's going on with this. I would like to be able to scan using this laptop where I don't have to physically connect it to the scanner. I am completely lost with Mac.
Apple support:
Network Printer Troubleshooting
Reset Printing System
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Officejet pro 8000 not recognizing brand new HP black ink cartridge
Hi. My officejet pro 8000 is not recognizing a brand new HP brand black ink cartridge. The black ink indicator remains lit and it will not print. I have unplugged the printer, but this did nothing. It is wierd, when I open the door where the cartridges are, the light goes out, it only goes on again when I close that door. The printer was working perfectly until this . Any helpful hints? Thanks so much.
Hello chx2,
Welcome to the HP Forums!
I understand your Officejet 8600 is not recognizing your brand new black ink cartridge. I will do my best to assist you! Please make sure this printer is plugged into a direct wall. I just want to see if this makes a difference.
Next, please follow these steps in order:
1) Remove all ink cartridges from the printer, then close the door
2) Remove the power cord from the printer (Do not press the power button)
3) Please clean the ink cartridges by following this HP document here. (Also, make sure you have completed all the steps from this document)
4) Wait 60 seconds or more, then plug the power cord back in
5) Wait for the printer to turn on completely, then install the ink cartridges
6) Try to print a document
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP. -
Using an HP officejet pro 8500 wireless printer and unable to print anything web based/internet
checked wireless connection and it is fine but unable to print anything that is web based like an airline itinerary. McAfee says it is not the firewall. Any ideas?
Are you able to print other things than web based ? Like word documents, etc.
What behaviour you may see while printing from the web?
As well, did you tried the HP Smart Print toolbr Application?
http://h41112.www4.hp.com/bing_toolbar2/us/en/smart.html?jumpid=ex_r602_ww/en/hho/ipg/xx-mu-aw_chev/...
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution -
We have around 250 desktops where we have installed Linux Ubuntu 10.04, now the problem is that the Mozilla Firefox version in Ubuntu is 3.6 and the application we are using does not work correctly unless the firefox version is higher then 5.0, I have tried many times to upgrade the version but failed. So I would like to know the actual process of how to do the upgrade, I am not familiar with linux which has increased my problems. Please suggest
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HP Officejet Pro L7580-Will not print black ink after I have replaced cartridge.
I Have an Officejet Pro L7580. It worked fine until I replaced the black ink cartridge. After replacing it I cannot print in black. I printed 1 or 2 sheets when first replaced-then it stopped (only the black will not print). After a hard reset it printed 1 or 2 sheets then stopped (printing the black). The quality test page did not print any black and there were globs of black ink on the page. The color prints fine and it show a full black cartridge. Followed multiple troubleshooting steps, to no avail.
Hi melissaccss,
I see you have replaced a cartridge and can no longer print black ink. I appreciate the troubleshooting you have done so far, but please take a look at the following document to see if you have done all that can be done; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c01957673.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
I have a MacBook (the white one) and use a HP Officejet Pro 8500 A909a printer and my Safari always put 150% size as default. Wy not 100%?
When I use Firefox the default size is 100%. When I use Pages, also runs good (100%). Only in Safari, and Mail too, appears 150% as the default size.
How can I change it to 100% in both?
THOMASHi,
The problem seems to lie in the installer, which has an unusual bad behaviour. The installer puts the 8500 a909a in the list of USB bootable devices. (Not good!!!)
When the printer is disconnected it isn't a problem. When the printer is connected the computer tries to boot from the printer and the computer hangs.
When I found the printer in the BIOS list of USB bootable devices I DISABLED that item in that list. Then it booted normally.
But now the BIOS takes an extra 30 seconds or so but boot up seems to be preceeding normally.
The guys on the CHAT and PHONE lines didn't even imagine the installer might be a problem so their advice was useless. They were blaming the computer. More importanly, they didn't have a way to escalate the problem. They had no capacity to respond in a flexible manner. It was like dealing with unhelpful staff in the county clerk's office. -
My MacBook Pro is not recognizing my external hard drive. The hard drive is listed in disk utilities but an icon does not pop up and I cannot access the data. Is there any way to resolve this?
WE know Disk Warrior is more reliable, hence more useful, and should be in any disk mechanics toolchest.
For the record, I don't know anything of the kind. I have yet to see evidence that Disk Warrior is useful at all.
What I do know is that you seem to take every opportunity you get to promote it in these forums. Do you work for Alsoft?
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HP Officejet Pro L7580- here's a new one for HP Mac Architect
So like all the other disgruntled HP users who foolishly installed 10.5 when it was released, I have been without a scanner ever since. Until three days ago, however, I've been able to print, as the driver for the L7580 was included in Leopard. Now, whenever I try to print a document, the print queue opens and the job says "stopped", which, incidentally, is the same thing that happens when I send a print job to my other once-was-a-printer-now-just-a-giant-waste-of-space, the Canon LBP5000. I've racked my brain trying to think if I've done something to trigger this, pestered the HP call in support center, installed, uninstalled and installed the printer again, restarted, replaced the USB cable- anything I can think of. Nothing works. I run a small business and while it's been a huge inconvenience to lose my not so inexpensive scanner, I've made due with an old one waiting for HP to get their act together and release software that actually works with 10.5. Needless to say, I cannot work without a printer. Am I going to have to go back to Tiger now? Spend untold thousands of dollars on a printer that probably won't work with leopard anyway? Can anyone advise? HP Mac Architect?
Try this for a Quick Fix ...........
After reading other forum comments from people having the same problem with the yellow cartridge popping-out, combined with others who have realised that HP have no interest in compensating anyone for this rediculous example of, at best, 'bad design', or at worst 'blatent planned obsolescence', I have created a 'quick fix' that may add another 1, 2 or more years of life to the HP Officejet Pro L7580 Printer.
This is not the elegant technical solution I was hoping for. However, in hindsight, it may prove to be a more reliable solution than replacing the faulty part that is actually causing the problem. So, here it is the Quick Fix ........
I found a wooden triangular door stop that I cut to size that fitted exactly in the space between the plastic door and the offending yellow cartridge. To hold it in place, I wrapped the doorstop with 2" cellotape, then I stuck the door stop to the inside of the plastic door with double sided cellotape (double sided stick-on foam would also work well). With the doorstop in the correct place, the plastic door closed perfectly and was snug enough to apply sufficent pressure to the offending yellow cartridge, and hence stopping it from popping out again. To make sure the plastic door does not 'fly open' with the pressure of the yellow cartridge (when it wants to pop out!), I applied another piece of 2" cellotape around the outside of the door, holding it to the body of the photocopier.
This exercise only took 10-15 mins to do. I feel this is a much better option than spending another $300+ on a new All-in-One system, as well as being a good environmental solution. If this is DELIBERATE 'planned obsolescence', companies like HP need to be more accountable for, at best, 'sloppy design'. Any feedback would be appreciated. -
Can't print wirelessly from my MacBook Pro to HP Officejet Pro L7580 anymore?
I really need some help to get my MacBook Pro to print wirelessly to my HP Officejet Pro L7580! I am running
Mac OS X Lion 10.7 (11A494a) on my computer. The only way I can print is wired by usb. As of about a week ago, the Bonjour quit working, although, it is still listed as a printing option. However, it says it's offline and not connected!Hello,
Thanks for the post. with this one, you do have the option of printing through HP's ePrint Home and Biz. I've included a couple of links below with some excellent information regarding ePrint and how to get started. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02814760&cc=us&dlc=en&lc=en &product=3760410&tmp_track_link=ot_search#N59
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01930282&cc=us&dlc=en&lc=en &product=3760410&tmp_track_link=ot_search
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01616126&cc=us&dlc=en&lc=en &product=3760410&tmp_track_link=ot_search
I work for HP but my posts and replies are my own....Thank you! -
'Quick Fix' for HP Officejet Pro L7580 Printer & 88XL Yellow Cartridge Popping out problem!
After reading other forum comments from people having the same problem with the yellow cartridge popping-out, combined with others who have realised that HP have no interest in compensating anyone for this rediculous example of, at best, 'bad design', or at worst 'blatent planned obsolescence', I have created a solution that may add another 1, 2 or more years of life to the HP Officejet Pro L7580 Printer.
This is not the elegant technical solution I was hoping for. However, in hindsight, it may prove to be a more reliable solution than replacing the faulty part that is actually causing the problem. So, here it is the solution ........
I found a wooden triangular door stop that I cut to size that fitted exactly in the space between the plastic door and the offending yellow cartridge. To hold it in place, I wrapped the doorstop with 2" cellotape, then I stuck the door stop to the inside of the plastic door with double sided cellotape (double sided stick-on foam would also work well). With the doorstop in the correct place, the plastic door closed perfectly and was snug enough to apply sufficent pressure to the offending yellow cartridge, and hence stopping it from popping out again. To make sure the plastic door does not 'fly open' with the pressure of the yellow cartridge (when it wants to pop out!), I applied another piece of 2" cellotape around the outside of the door, holding it to the body of the photocopier.
This exercise only took 10-15 mins to do. I feel this is a much better option than spending another $300+ on a new All-in-One system, as well as being a good environmental solution. If this is DELIBERATE 'planned obsolescence', companies like HP need to be more accountable for, at best, 'sloppy design'. Any feedback would be appreciated.Try this for a Quick Fix ...........
After reading other forum comments from people having the same problem with the yellow cartridge popping-out, combined with others who have realised that HP have no interest in compensating anyone for this rediculous example of, at best, 'bad design', or at worst 'blatent planned obsolescence', I have created a 'quick fix' that may add another 1, 2 or more years of life to the HP Officejet Pro L7580 Printer.
This is not the elegant technical solution I was hoping for. However, in hindsight, it may prove to be a more reliable solution than replacing the faulty part that is actually causing the problem. So, here it is the Quick Fix ........
I found a wooden triangular door stop that I cut to size that fitted exactly in the space between the plastic door and the offending yellow cartridge. To hold it in place, I wrapped the doorstop with 2" cellotape, then I stuck the door stop to the inside of the plastic door with double sided cellotape (double sided stick-on foam would also work well). With the doorstop in the correct place, the plastic door closed perfectly and was snug enough to apply sufficent pressure to the offending yellow cartridge, and hence stopping it from popping out again. To make sure the plastic door does not 'fly open' with the pressure of the yellow cartridge (when it wants to pop out!), I applied another piece of 2" cellotape around the outside of the door, holding it to the body of the photocopier.
This exercise only took 10-15 mins to do. I feel this is a much better option than spending another $300+ on a new All-in-One system, as well as being a good environmental solution. If this is DELIBERATE 'planned obsolescence', companies like HP need to be more accountable for, at best, 'sloppy design'. Any feedback would be appreciated. -
HP Officejet Pro L7580 All-In-One printer with Windows 8
I have the HP Officejet Pro L7580 All-In-One printer and want to use it with my new laptop that has Windows 8, but it won't accept the Starter CD (Windows 2000, XP, Vista). Where can I get a free download to use with Windows 8? I can print, but currently can scan.
Hello,
You can download the software for your product from the link provided below, after selecting the appropriate Windows 8 operating system of your computer:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=2512008&lc=en&cc=us&dlc=en&lang=en&cc=us
The link also has support videos that provide instructions on downloading and instaling the software.
Although I am an HP employee, when I offer advice on HP Products, I'm speaking for myself and not for HP -
HP Officejet Pro L7580 - Yellow Ink Cartridge keeps popping out although it's brand new.
Hello,
I have had this officejet printer for about 4 years. I have never had a serious problem until now. A few days ago I replaced the yellow ink cartridge (88XL) because the ink indicator showed it as being completely empty. After replacing the cartridge with a brand new cartridge from OfficeMax, the cartridge pops out while I'm trying to print or copy something and the displays says that the yellow cartridge's ink level is not enough and needs to be replaced.
It seems at first glance that this is a mechanical problem concerning the yellow ink slot; however, I'm not sure. Or I suppose the problem could be related to the cartridge itself. To get around this problem, I've held down the cartridge and stuck a small pencil in the opening where the small latch of the "ink cartridge compartment cover" normally goes in. That way I've been able to print, but it's really a hassle. And honestly I don't think this is the real solution to the problem.
If anyone knows how to resolve this issue, I'd like to hear from you. Please let me know as soon as possible. Worst comes to worst I will have to go out and buy another printer.Try this for a Quick Fix ...........
After reading other forum comments from people having the same problem with the yellow cartridge popping-out, combined with others who have realised that HP have no interest in compensating anyone for this rediculous example of, at best, 'bad design', or at worst 'blatent planned obsolescence', I have created a 'quick fix' that may add another 1, 2 or more years of life to the HP Officejet Pro L7580 Printer.
This is not the elegant technical solution I was hoping for. However, in hindsight, it may prove to be a more reliable solution than replacing the faulty part that is actually causing the problem. So, here it is the Quick Fix ........
I found a wooden triangular door stop that I cut to size that fitted exactly in the space between the plastic door and the offending yellow cartridge. To hold it in place, I wrapped the doorstop with 2" cellotape, then I stuck the door stop to the inside of the plastic door with double sided cellotape (double sided stick-on foam would also work well). With the doorstop in the correct place, the plastic door closed perfectly and was snug enough to apply sufficent pressure to the offending yellow cartridge, and hence stopping it from popping out again. To make sure the plastic door does not 'fly open' with the pressure of the yellow cartridge (when it wants to pop out!), I applied another piece of 2" cellotape around the outside of the door, holding it to the body of the photocopier.
This exercise only took 10-15 mins to do. I feel this is a much better option than spending another $300+ on a new All-in-One system, as well as being a good environmental solution. If this is DELIBERATE 'planned obsolescence', companies like HP need to be more accountable for, at best, 'sloppy design'. Any feedback would be appreciated. -
Accessing memory on HP Officejet Pro L7580 (L7500 series) in order to reprint lost documents
I printed a mailing label using PDF format purchased through Amazon.com. Amazon does not offer a solution for viewing and printing a history of the label. Now I need to get a copy to prove to the post office that my label was accurate. I printed the label on my HP Officejet Pro L7580. I had heard or read that the memory on a printer can be accessed. I remember it was a big deal for security when I was active duty military and working in a corporate office. So is there a way to access the memory of my HP Officejet (printe que or something), and retrieve a copy of what was printed before.
If there is, how? what software do I need? etc.
Best Regards
EdHey Ed,
The L7580 does not have any internal storage for print jobs like some larger form enterprise printers. The device does not store print jobs locally. The PC does not store print jobs, however, some print servers set up to control a print queue store print jobs.
Are you printing through a Print Server or simply printing from a PC?
Jason
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee. -
Officejet Pro L7580 connected to home network won't work after working for several years
My Officejet Pro L7580 would not scan today. This happens all the time, but today rebooting, uninstalling, and reinstalling did not work. I finally got it to work by disconnecting it from my local network and using the usb cable. I am running windows 7 (64bit). When i ran the scan diagnostic program, it could not connect to my computer, but the home network diagnostic says everything is ok. The message I get when i try to scan a document is this: "The scan cannot be performed because another program or computer is using the networked HP imaging device. Try again later."
Hi Anti-Phish,
Thank you for your reply, and you as well Captain. I did very carefully follow the process outlined in that post and I've actually gone through it several times to make sure I didn't goof up or miss a step - but no luck.
Everytime I connect the coax on the secondary router, the primary router DHCP connection to verizon disconnects and never re-establishes itself. Although, everything else on the internal network side seems to be working like a champ!
I'm beginning to wonder if the intructions are applicable to the software on my router. The procedure refers to a connection labeled "Broadband Coax" but my software refers to it as "Broadband Connection (Ethernet/Coax)". Eitherway, I still disabled it and the PPPoE connection.
If you've got some ideas and want to be a second set of eyes, I would be happy to share some screen shots of my primary and secondary routers.
Here is the screenshot of my primary router "Network Connections" screen - the secondary router looks identical - in terms of the labels it uses, but keep in mind that after I complete the process on it - the status for the Broadband entry and the PPPoE entry read "Disabled".
-Robert
FIGURE 1: Screenshot from my Primary Router (for reference to the differences in the use of descriptions on the connections)
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