HT1338 I am a 20 year Mac user. I just downloaded a book for the first time using iTunes. When I go to "Books" in the left hand margin of iTunes and click on the new book I downloaded, nothing happens. It gets hi-lighted, but it doesn't open?

I am a 20 year Mac user. I downloaded a book from iTunes moments ago. in iTunes, under the left hand margin "Books" when I select the book and double click on it, it doesn't open. How do I read this book? It won't give me an option to open with other apps, but isn't there a built in app?

iBooks can not be read on macs, only on iDevices.

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Hi, how many hours should I charge my iPhone 5 for the first time use?

Hi! How many hours should I charge my iPhone 5 for the first time use?

However long you like. There is no help or harm in charging it for a given amount of time.

Time Machine: Repeated errors when backing up for the first time using a new external firewire drive

My Iomega 500GB firewire external drive failed on me last week and I have just replaced it with an identical model. I used to use the old drive with Time Machine on my MacBook Pro running 10.5.8 with no issues, until the drive had a hardware failure and stopped spinning up, hence the replacement.
Two days ago I tried using Time Machine for the first time with the replacement external drive. The backup failed and each subsequent backup attempt has failed since then with a different error each time. The drive cannot be ejected using Finder (Finder says disk is in use and cannot be ejected even when no processes are running except for Finder and Time Machine has been disabled), by dragging it to the dock (hangs computer which can only be fixed by a hard reboot), in Disk Utilities (drive cannot be unmounted) or in Terminal ("no such file or directory").
The first backup attempt failed after 3 hours of "preparing" with the message "The backup was not performed because an error occured while creating backup directory".
I tried repairing the disk in Disk Utilities and Disk Utilities said the drive was OK ("the volume Time Machine Backups appears to be OK"). I tried ejecting the drive (hard reboot of computer and disconnecting the drive), plugging it back in again and trying again.
This time it started backing up, then failed after a few minutes with the message "an error occured while copying files to the backup volume". I had a look at the troubleshooting suggested on http://web.me.com/pondini/Time_Machine/C3.html and followed instructions. It failed again, so I did a full reset as per http://web.me.com/pondini/Time_Machine/A4.html.
It failed again, so I tried reparing the drive again in Disk Utilities and again it said it was OK. I tried using different cables and ports (Firewire 400 instead of Firewire 800), and backups still fail.
I have turned off anti-virus scanning (Sophos). I have tried excluding it from Spotlight but this causes an error message from Spotlight. I have tried trashing the com.apple.TimeMachine.plist file and rebooting. I have tried selecting deselecting the drive as the back up in Time Machine preferences, selecting "None", then "Stop Backing Up" then quitting preferences, rebooting, disconnecting the drive, reconnecting the drive and selecting the drive again as the backup disk in Time Machine preferences. I have tried erasing the drive completely, rebooting, and trying to back up again.
None of these have worked. This is a brand new drive and I do not want to have to replace it again if I do not have to.
Does anyone have any suggestions? Thank you.

Hello, some possible clues...
Should you click “Start New Backup”? Not yet! If you see the dialog above, your existing Time Machine backup is corrupt, and you might not be able to recover data from it. But you can save a copy of the corrupt bundle and, perhaps, extract some data from it if needed.
Ask yourself if Time Machine has saved data you might need before deciding what to do next:
If you are sure you won’t need anything backed up before today, click “Start New Backup” and let Time Machine do its thing.
Otherwise, click “Back Up Later” and save a copy before letting Time Machine start a new backup. Just look for a file called “computername.sparsebundle” (for network backups) or “Backups.backupdb” (for local ones) and create a copy with a different name. You can open sparsebundle files with DiskImageMounter and browse them like any other disk. More information is available here.
There you go. If you click “Start New Backup” when you see this dialog box, Time Machine will erase all of your old backup data and start a new bundle. It won’t be corrupt, but it will be empty.
Note that you can manually initiate a Time Machine backup integrity check by option-clicking the “Time Machine” icon in the menu bar and selecting “Verify Backups.”
http://blog.fosketts.net/2010/08/11/time-machine-completed-verification-backups- improve-reliability-time-machine-create-backup/
According to This Time Machine resource “This appears only on Snow Leopard, and started with the Time Capsule Backup Update 1.0 in mid-May of 2010. It also seems to have been included in the 10.6.3 v1.1 update and 10.6.4.”
So, what can you do about it? Grin and bear it, it seems, until Apple fixes it.
One thing you can do to make the backup take less time is to connect your machine to your Time Capsule or other backup drive via Ethernet for the duration of the initial backup.
http://www.theinternetpatrol.com/the-dreaded-time-machine-has-completed-a-verifi cation-of-your-backups-to-improve-reliability-time-machine-must-create-a-new-ba c kup-for-you-message-and-why-you-are-seeing-it/
Time Machine: About "Time Machine completed a verification of your backups. To improve reliability, Time Machine must create a new backup for you."...
http://support.apple.com/kb/HT4076
Or a different/better solution in my experiences...
Get carbon copy cloner to make an exact copy of your old HD to the New one...
http://www.bombich.com/software/ccc.html
Or SuperDuper...
http://www.shirt-pocket.com/SuperDuper/
Or the most expensive one & my favorite, Tri-Backup...
http://www.tri-edre.com/english/products/tribackup.html

How do I accept the Terms and Conditions when trying to set up an Apple ID for the first time ( using my iphone)?

I am trying to create an Apple ID by using the Itunes icon on my iphone 5s for the first time. It opens up a screen with the 54 pages of Terms and Conditions and it does not allow me to even accept the Terms and Conditions... no Accept option or place to click!
The only option is to Send the terms and conditions via email... which also does not work...it keeps asking me to "try again"... Has someone else had this problem?

Hello, Wyseup.
Thank you for visiting Apple Support Communities.
Most likely this email address has been attempted to be setup as an Apple ID at some point. You can reset your Apple ID password via the steps in the first article below. If you do not have access to the email account, need assistance or are not receiving the password reset link, see the second article.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

I have bought Canon EOS 70 D and have Photoshop Elements 12. The program has RAW 8.0. I need 8.2. I have tryed help - update and it is searching hour after hour. Nothing happens. The program i brand new, Installed yesterday

I have bought Canon EOS 70 D and have Photoshop Elements 12. I need RAw 8.2 and the program has 8.0.
I have tryed help - update and it is searching for hours. Nothing happens. The program is installed yesterday.

Are you updating from the Editor, if not go to Expert Mode and click:
Help >> Updates
But check first under the Help menu that you are signed-in - your email address used for you Adobe ID should be visible. You should be able to update to v8.5

Button actions only work the first time used then nothing?

This is what I have...
I Have 2 buttons in MC named mcMovieTrans the AS for these buttons are in the MC's timeline, the code is:
stop();
function playLifeboy(event:MouseEvent):void
gotoAndStop(3);
function playKrave(event:MouseEvent):void
gotoAndStop(2);
lifeboy_btn.addEventListener(MouseEvent.CLICK, playLifeboy);
krave_btn.addEventListener(MouseEvent.CLICK, playKrave);
when the buttons are activated they go to there corresponding frames and Stop. As an example of what happens next I'll show you frame 3 which plays MC mcKraveMovie:
Frame 45 has a flv. movie on it that plays at this frame. The AS for this timeline on Frame 45 is:
stop();
function playReturn(event:MouseEvent):void
gotoAndPlay(46);
return_btn.addEventListener(MouseEvent.CLICK, playReturn);
The AS for the timeline on Frame 90 is:
MovieClip(parent).gotoAndStop(1);
This is where the problem occurs because when this action takes place and it returns to the parent MC (mcMovieTrans) The buttons actions dont work anymore.
And I get this error message:
TypeError: Error #1009: Cannot access a property or method of a null object reference.
at capQinc_fla::mcMovieTrans_89/frame1()[capQinc_fla.mcMovieTrans_89::frame1:15]
at flash.display::MovieClip/gotoAndStop()
at capQinc_fla::mcKraveMovie_97/frame90()[capQinc_fla.mcKraveMovie_97::frame90:1]
Thanks

Thanks,
I replaced all the button symbols that where in tweens on the MC mcKraveMovie with static art. But I still Get this error:
TypeError: Error #1009: Cannot access a property or method of a null object reference.
at capQinc_fla::mcMovieTrans_89/frame1()[capQinc_fla.mcMovieTrans_89::frame1:15]
at flash.display::MovieClip/gotoAndStop()
at capQinc_fla::mcKraveMovie_97/frame90()[capQinc_fla.mcKraveMovie_97::frame90:1]
This is the timeline for the (Parent) MC mcMovieTrans:
If that helps at all, the only place where the buttons are (and there actions) are in Frame 1 of this Timeline
Thanks

My UI is not the same as that shown in the Mozilla website..why? (i.e home button still on left hand side of screen and no bookmark icon)

I was using FF 4 Beta and applied the update ... I noticed that my final version was not the same as shown on the website so I removed the beta setup file and took off all versions of FF cleaned adn restarted my laptop and then reinstalled a clean version of FF 4.. however my final* version is not the same as shown still. Is this right or do I need to do something else :(
Examples of what is different is the home icon remains on the left hand side of the screen next to the back button and I do not have the bookmarks icons which from the website should appear on the right hand side next to the new location of the home button.

Look you can customize it very easily.
Press Alt+V to have the View Menu -> Select Toolbars -> Click on Customize -> Now drag the Home Button to anywhere on the toolbar and pick the Bookmarks Button from the available icons and put it in the toolbar.

After Maverick installation I find I am unable to get a Time Capsule backup started to my WD My Passport for Mac. It just stays in preparing for backup, then times out.

I have a 2009 Mackbook Pro. Have about 124gb left on the 500 gb WD My Passport. Thanks!

Just checked Time Machine and found that the backup is happening, but the icon for time machine does not go in circles any more, like it used to to show that the backup is in process. FYI

HT3887 My iMac won't communicate with my mouse. It keeps saying "wireless connection undiscoverable". This is the first time I have set up my equipment after having a Data Transfer session yesterday. It's a brand new computer. How can I fix this?

How do I get my iMac to communicate with my mouse. It keeps saying "wireless connection not discoverable". Thanks

Hey Jeanette
If you have a USB mouse handy, you can plug it in and use it to navigate to the Bluetooth settings in System Preferences to get the mouse to pair again. There are also troubleshooting steps in the article below for getting the mouse to pair as well.
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/TS3048
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Can not install printer cartridges for the first time use

Trying to set up my F4500 all in one printer. Printer cartridge port will not center as shown in the diagram.

Maybe this will help.
It is a bit more detailed than a diagram.
Help:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lang=en&lc=en&product=3944758&
"How To" Page --> Please select Cartridges:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01671728&tmp_task=useCategory&cc=us&dlc=en〈=en&...
Good Luck.
Kind Regards,
Dragon-Fur

HT4859 how long does it take to backup your phone for the first time using icloud?

I have never used Icloud before and now my phone wants to be resotred so I am trying to back everything up using Icloud it just dosent seem to be moving and it just continues to say estimated time ...

Hello there jspin11,
The amount of time that the iCloud backup will take depends on a few factors the 2 most important are the amount of data to be backed up, and the internet connection speed.
I found a great resource for troubleshooting iCloud backups named iCloud: Troubleshooting creating backups found here http://support.apple.com/kb/ts3992.
General information
iCloud Backup requires a Wi-Fi connection to the Internet.
Automatic backups occur when you've plugged in your iOS device, locked the screen, and have connected it to Wi-Fi.
You can manually start a backup by tapping Back Up Now in Settings > iCloud > Storage & Backup (requires a Wi-Fi connection to the Internet).
iCloud Backup will provide helpful information and status messages related to backups at the bottom ofSettings > iCloud > Storage & Backup.
If automatic backups don't work as expected, test to see what happens when you start a manual backup by tapping Back Up Now at the bottom of the Storage & Backup screen.
Backups and restores both take time, especially if you have a lot of data or a slow connection. Depending on the size of your data and the speed of your network, you may need to give more time than you expected to a backup or restore.
Make sure you have at least 50 MB of free space available on your iOS device before you back up. If you have no space available on your device, iCloud Backup can fail in some cases. You can verify how much free space you have available on your iOS device in Settings > General > About.
SettingsiCloud Backup settings are controlled on a per-device basis from Settings > iCloud > Storage & Backup.
To view Storage & Backup settings:
Tap Settings > iCloud > Storage & Backup.
Tap Manage Storage.
Tap your device's name. From here you can:
View the size of your backups and see the storage used by each app.
Enable or disable Backup for each app.
Delete Backups.
Buy more storage.
If you're out of iCloud Storage space, you can apply several solutions:
Exclude Camera Roll and other large data from iCloud backups of your device by going to iCloud > Storage & Backup > Manage Storage and choosing your device.
Remove some of the larger files on your device, such as large audio or video files, from your Camera Roll in order make more space.
Remove existing Backups.
Purchase more storage.
For more information about managing and using the Storage & Backup settings, see this article.
If an issue persists and you are not able to resolve it using the methods discussed in this article, contact iCloud Support for additional assistance.
All the best,
Sterling

Why is it so hard to do things right the first time?

My company is no longer providing Blackberry phones to its employees. So I decided to upgrade my personal phone, change my plan and try to minimize my monthly bill increase. I went with the S4, share everything with 4GB of data. I questioned the sales associate, "will this work with Good Messaging service? I have the feature number if needed." The associate said, "No it will work fine." He then asked another associate, "Right, Good Messaging will work with this share everything plan?" and the other associate confirmed. Walked out with my new phone, plan change and a $10 a month increase. When I got home I set up the Good Messaging app and work emails were available. I didn't have a good feeling about the associate having to ask again and before I decommissioned the Blackberry I wanted to triple check the Good Messaging/Enterprise data feature was part of my plan. I opened up a chat with an online associate and asked the same question... "Can you please verify the feature...?" Online associate again confirmed, "Yes, this feature is included in your plan.". I arrived at work the next day and received an email from the company support team stating that my Good Messaging service had been set up, but that my wireless plan did not appear to have the "feature" included. The email requested that I call Verizon and ask them to add the feature. I contacted Verizon immediately, informed them of the situation and conversations with other associates, the phone associate verified that I did not have the feature on my plan. She then added the feature and noted that this would increase my monthly bill by $15, asked if there was anything else, nope, and asked that I have a great day!
I'm frustrated simply because 3 Verizon employees verified that this feature was included in my plan! I'm not sure why it is so hard to do things right the first time.

Update: A couple of weeks ago I called Verizon back again after speaking with my company. The woman on the phone was very apologetic after hearing the story above. I then stated that people at my company reconfirmed that the service should be $5 not $15. She took a minute to look up the feature and said it didn't appear to be available to me for $5, but was fully aware of the feature being available for $5. She stated that she would credit my account for $10 and find out how to add the service at $5 and contact me when this was done. Finally, I felt like I got some progress.
A couple of days later I received a phone from a VZW specialist (or some other title, don't recall). The gentlemen asked about the past issues if I still had any concerns. I stated the previous person I had spoke with provided me with a $10 credit and was working on adding the feature for $5. I asked if he could confirm. He pulled up my account and stated the feature was not available to me for $5. I read him the announcement from my company regarding the "special plan" they had worked out with Verizon and he stated my account was still showing under a previous company that I had worked for. He then proceeded to say that this was probably the reason why the $5 feature was not available to me and that I should which my account to my current company. The next day I tried to switch my account to my current company and I kept getting an error message stating that I needed to contact support.
I finally got around to contacting support today and mentioned that I was trying to switch my account to my current company discount plan. I told him that I was unsuccessful trying on line. He pulled up my account and checked if my current company had a discount available. He couldn't find any discounts. While he was on the phone I went online and filled out the getdiscounts form. Got the email to my corp email and read off the discount amounts from the email. I then tried to make the changes online again and it worked. He verified the change had taken place and I asked him to confirm that the good messaging service was showing at $5. Nope it was still showing as $15. I briefly informed him of the history and asked me to hold. Came back about 30 seconds later and stated the feature is $15 for my account and there is no $5 feature.
So after 10+ years of loyal service to Verizon, I've almost completely lost all confidence in their ability to service correctly the first time.

Problem while refreshing the data for the second time using excel services in sharepoint 2013...

Hi,
I have migrated my Sharepoint from 2010 to 2013.I am able to get the data at the first time of refresh when I click on refresh for the second time I am getting the empty the sheet.
below find the flow of refresh
First Refresh
On Click of refresh open the workbook with excel services and return the session id.
Using that session I am invoking RefrehAsync method of excel services
After refresh completed I am setting the calculation of workbook as automatic(to calculate the formulas) using the same session id
After setting the calculation as Automatic I am setting the calculation type as full(recalculate) using the same session id.
Now I am able to see the data
Second Refresh
After clicking on refresh instead of opening the workbook I am using the session id(already opened workbook) and setting the calculation type as manual
I am following the same process from refresh(RefreshAsync) as I have followed in first refresh.
This time my formulas are not getting calculated because of that I am not able to see the data.
Could you please let me know that am I missing anything here?
Is this know issue in Sharepoint2013 excel services as same code is working fine with Sharepoint2010.
If I close the workbook(session id null) and opens(new session id) for all the refreshes it is working and I am able to see the data.
Thanks,
Meenakshi Nagpal
N.Meenakshi

I am able to see the data for the second refresh if I change the data source.If I use the same data source which is used in the first refresh I am not getting the data.Excel services will contact the cubes and calculate the formulas in my workbook.
Could you please let me know what could be the problem at second refresh while contacting the same data source with same session id?
Please help me asap.
Thanks,
Meenakshi Nagpal
N.Meenakshi

Newbee's question: Error connecting to the management server for the first time

Dear all, I am very new to the oralce world and got stuck today the first time I install oracle 8i on my win2k pro.
After the installation, I was trying to connect the Enterprise Manager Console for the first time, using the default user name sysman and password oem_temp (correct?). The problem is that I don't know exactly what is a management server, and what name it should be called. I named the database/sid name orarem, under D:\Oracle\admin\OraRem, does it have something to do with this issue?
I only installed the oracle enterprise server edition 8.1.6.0.0, not the Client part, will that matter if I only wanna run oracle on my stand alone desktop as a testing procedure for now?
Any help would be really appreciated!!

Bingo!! I had been trying dumping various .plist files
Not surprisingly i was a little hesitant about throwing the Airport folder in the bin.
First thing I did was to check it had been replaced on restarting!
Glad to say that "Check for updates" is now doing its thing.
I don't know why it gave me such grief, I just felt it could develope into something nasty down the line.
Thank you again.
Unfortunately they don't seem to have a points system for this topic.
Your fix should be available in Google from now on

Advanced edit hyperlink-properties grayed out the first time

advanced edit hyperlink-properties grayed out the first time
Sub Problem:
When using the advanced edit cursor, right click Is used to select a hyperlink-properties the first time the dialog box pops up it does not have “focus” (not sure that is the right term, but the box is grayed out and will not respond to the keyboard.). It must be mouse clicked to get focus. The second time a link is right clicked to properties the popup responds to the key board and will move to the action tab with ctrl-tab
It’s not clear to me where the acrobat program is at that point.
Is that a known action or problem with acrobat pro 9.4.4?
Is there a key or keys from the keyboard that can force focus to the box?
The problem is each file I open I have to manually find a link and right click it to get the box then click in the box to get “focus”. After the first one the box pops up with focus.
John
Main Problem:
I have been working on converting a set of pdf files with 1000’s of hyperlinks like www.site.com\folder1\file1.pdf#page=10
To jump to a local copy of the files with a relative type link
../folder1/file1.pdf and then go to the proper page.
I have found that it can be done manually by changing the hyperlink to a javascript
var otherDoc = app.openDoc('../folder1/file1.pdf', this);otherDoc.pageNum = 10 - 1;
and setting each destination file with a disclose()=true;
Based on the help so far that java script cannot access the hyperlink value in a link
See: http://forums.adobe.com/thread/1039908?tstart=60
I have resorted to the following plan using acrobat javascript, an external keyboard macro recorder and excel in combination to get around the problem
Four folder level acrobat javascripts with “buttons”
One to get all the link quads in an array, in the pdf and report the total number
The second creates a form field in the far corner of the first page and moves there.
The third jumps to each link found by creating a form field just to the left of the link and zooms in so it can be selected by a “mouse click” from the keyboard macro recorder
The forth deletes the form field
The keyboard macro recorder runs javascript 2 and then 3 then clicks on the link just to the right of the middle of the screen and uses keys to get to the advanced editing to get to edit the hyperlink .
The hyperlink is then copied to excel where it is converted using string functions to the needed javascript text to be copied back.
To the acrobat file into a java script (after deleting the hyperlink)
Rinse/lather/repeat
I have been able to convert about 150 links an hour.
Better then hand typing, but not like having java access to the links.
I am looking to improve the solution

Rick,
I didn't intend to say you must close the X box after each
apply. It's OK to apply one change and go to another item before
closing the dialogue. It's the OK button that messes up sometimes.
Even when you hit the Apply button for a very large selection
of topics, the OK button sometimes will undo the apply, not
necessarily for all selected topics. Even when you've made just one
batch change.
I think it's because OK tries to re-set all settings (that's
why it takes forever), but does not correctly pick up the mass
changes previously applied. Or maybe it takes forever because it
can't find the new info and defaults to the existing settings.
A pain in the butt when you're trying to apply a stylesheet
to a very large number of topics. Please don't ask me to define "a
large number."
Maybe it's a space limit in RH, similar to the space limit
for the number of characters in a batch of file names you want to
import. Or maybe the OK button doesn't look in the right places.
Harvey

HT1338 I am a 20 year Mac user. I just downloaded a book for the first time using iTunes. When I go to "Books" in the left hand margin of iTunes and click on the new book I downloaded, nothing happens. It gets hi-lighted, but it doesn't open?

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