Why is it so hard to do things right the first time?
My company is no longer providing Blackberry phones to its employees. So I decided to upgrade my personal phone, change my plan and try to minimize my monthly bill increase. I went with the S4, share everything with 4GB of data. I questioned the sales associate, "will this work with Good Messaging service? I have the feature number if needed." The associate said, "No it will work fine." He then asked another associate, "Right, Good Messaging will work with this share everything plan?" and the other associate confirmed. Walked out with my new phone, plan change and a $10 a month increase. When I got home I set up the Good Messaging app and work emails were available. I didn't have a good feeling about the associate having to ask again and before I decommissioned the Blackberry I wanted to triple check the Good Messaging/Enterprise data feature was part of my plan. I opened up a chat with an online associate and asked the same question... "Can you please verify the feature...?" Online associate again confirmed, "Yes, this feature is included in your plan.". I arrived at work the next day and received an email from the company support team stating that my Good Messaging service had been set up, but that my wireless plan did not appear to have the "feature" included. The email requested that I call Verizon and ask them to add the feature. I contacted Verizon immediately, informed them of the situation and conversations with other associates, the phone associate verified that I did not have the feature on my plan. She then added the feature and noted that this would increase my monthly bill by $15, asked if there was anything else, nope, and asked that I have a great day!
I'm frustrated simply because 3 Verizon employees verified that this feature was included in my plan! I'm not sure why it is so hard to do things right the first time.
Update: A couple of weeks ago I called Verizon back again after speaking with my company. The woman on the phone was very apologetic after hearing the story above. I then stated that people at my company reconfirmed that the service should be $5 not $15. She took a minute to look up the feature and said it didn't appear to be available to me for $5, but was fully aware of the feature being available for $5. She stated that she would credit my account for $10 and find out how to add the service at $5 and contact me when this was done. Finally, I felt like I got some progress.
A couple of days later I received a phone from a VZW specialist (or some other title, don't recall). The gentlemen asked about the past issues if I still had any concerns. I stated the previous person I had spoke with provided me with a $10 credit and was working on adding the feature for $5. I asked if he could confirm. He pulled up my account and stated the feature was not available to me for $5. I read him the announcement from my company regarding the "special plan" they had worked out with Verizon and he stated my account was still showing under a previous company that I had worked for. He then proceeded to say that this was probably the reason why the $5 feature was not available to me and that I should which my account to my current company. The next day I tried to switch my account to my current company and I kept getting an error message stating that I needed to contact support.
I finally got around to contacting support today and mentioned that I was trying to switch my account to my current company discount plan. I told him that I was unsuccessful trying on line. He pulled up my account and checked if my current company had a discount available. He couldn't find any discounts. While he was on the phone I went online and filled out the getdiscounts form. Got the email to my corp email and read off the discount amounts from the email. I then tried to make the changes online again and it worked. He verified the change had taken place and I asked him to confirm that the good messaging service was showing at $5. Nope it was still showing as $15. I briefly informed him of the history and asked me to hold. Came back about 30 seconds later and stated the feature is $15 for my account and there is no $5 feature.
So after 10+ years of loyal service to Verizon, I've almost completely lost all confidence in their ability to service correctly the first time.
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Process: Mount Notification [265]
Path: /Library/Application Support/Paragon NTFS for Mac OS X/Mount Notification.app/Contents/MacOS/Mount Notification
Identifier: com.yourcompany.Mount-Notification
Version: 9.5.0 (1)
Code Type: X86 (Native)
Parent Process: vendorservice [244]
Responsible: vendorservice [244]
User ID: 501
Date/Time: 2014-01-20 20:29:40.311 +0800
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: F254DDA7-5D1D-85BA-7E25-E1B2738AA777
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSKeyedUnarchiver initForReadingWithData:]: incomprehensible archive (0x62, 0x70, 0x6c, 0x69, 0x73, 0x74, 0x30, 0x30)'
Application Specific Backtrace 1:
0 CoreFoundation 0x043c26b1 __raiseError + 193
1 libobjc.A.dylib 0x03986091 objc_exception_throw + 162
2 CoreFoundation 0x043c25cb +[NSException raise:format:] + 139
3 Foundation 0x000ea6da -[NSKeyedUnarchiver initForReadingWithData:] + 490
4 AppKit 0x0059eaa8 loadNib + 164
5 AppKit 0x0059dfa1 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 320
6 AppKit 0x00847d2e +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 154
7 AppKit 0x0059dc1f +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 709
8 AppKit 0x00598f69 NSApplicationMain + 510
9 Mount Notification 0x00001bea _start + 216
10 Mount Notification 0x00001b11 start + 41
11 ??? 0x00000002 0x0 + 2
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x043c3007 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1 com.apple.CoreFoundation 0x043c29b0 __raiseError + 960
2 libobjc.A.dylib 0x03986091 objc_exception_throw + 162
3 com.apple.CoreFoundation 0x043c25cb +[NSException raise:format:] + 139
4 com.apple.Foundation 0x000ea6da -[NSKeyedUnarchiver initForReadingWithData:] + 490
5 com.apple.AppKit 0x0059eaa8 loadNib + 164
6 com.apple.AppKit 0x0059dfa1 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 320
7 com.apple.AppKit 0x00847d2e +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 154
8 com.apple.AppKit 0x0059dc1f +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 709
9 com.apple.AppKit 0x00598f69 NSApplicationMain + 510
10 com.yourcompany.Mount-Notification 0x00001bea _start + 216
11 com.yourcompany.Mount-Notification 0x00001b11 start + 41
Thread 1:
0 libsystem_kernel.dylib 0x04ced046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x04ddedcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x04de2cce start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x04ced992 kevent64 + 10
1 libdispatch.dylib 0x04b488bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x04b48556 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x04ced046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x04ddedcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x04de2cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x04ced046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x04ddedcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x04de2cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0x0a848000 ecx: 0x00000000 edx: 0x00000000
edi: 0x0a235d50 esi: 0x043c25fe ebp: 0xbffff058 esp: 0xbffff050
ss: 0x00000023 efl: 0x00000286 eip: 0x043c3007 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x043c3000
Logical CPU: 5
Error Code: 0x00000000
Trap Number: 3
Binary Images:
0x1000 - 0x2ff3 +com.yourcompany.Mount-Notification (9.5.0 - 1) <0F8175C9-BB2C-A871-3211-E967E973BCC0> /Library/Application Support/Paragon NTFS for Mac OS X/Mount Notification.app/Contents/MacOS/Mount Notification
0x7000 - 0x7fff com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0xa000 - 0x5bff1 libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
0xbb000 - 0xbcfff libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib
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0xd4000 - 0x3ffff6 com.apple.Foundation (6.9 - 1056) <C8AE9C03-3460-354A-A8B6-EF4955BE600D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
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0x173e000 - 0x19a2fff com.apple.CoreData (107 - 481) <F699EC21-57D9-3AE6-A17B-C1D1092780BD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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0x1cc6000 - 0x1cc6ffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <8A37963C-DF6F-3DFF-94E9-407DC5DFEDA9> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x1ccc000 - 0x1d35fff com.apple.datadetectorscore (5.0 - 354.0) <0C6C812D-3E7A-31A4-BFDE-CD3316AA35B6> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x1d65000 - 0x1e9cff3 com.apple.desktopservices (1.8 - 1.8) <4D853961-F911-3FE2-A7DF-3130EA1D8CEB> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x1f12000 - 0x2287ff9 com.apple.HIToolbox (2.1 - 695) <74E2DE33-E48E-3206-BD78-AFB988235A83> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x23ed000 - 0x2599ff1 com.apple.QuartzCore (1.8 - 332.0) <07F9B77F-35A2-3D21-99FA-CD3FCE5B9C7B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x264f000 - 0x28bcff6 com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x29df000 - 0x29e8fff com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <CF8E5706-F744-3139-8A51-D52BF055D19F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x29f1000 - 0x2a2eff7 libauto.dylib (185.5) <CD008E66-4A0C-35F5-8D72-80D76A716A03> /usr/lib/libauto.dylib
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0x2fc8000 - 0x2fc9fff liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib
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0x3093000 - 0x3094fff libDiagnosticMessagesClient.dylib (100) <B936B1D4-90BB-395D-8EA9-E1237608E7D0> /usr/lib/libDiagnosticMessagesClient.dylib
0x3099000 - 0x30e1fff com.apple.PerformanceAnalysis (1.47 - 47) <16935C0F-7F9F-316E-9D46-11973DE0904A> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
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0x3978000 - 0x3b204af libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib
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0x4aa6000 - 0x4aaaffa libcache.dylib (62) <9730D7F2-D226-3F30-8D26-BF598CB781F6> /usr/lib/system/libcache.dylib
0x4aaf000 - 0x4abaffb libcommonCrypto.dylib (60049) <F8E60C43-22EE-3E0B-9546-3365056901F1> /usr/lib/system/libcommonCrypto.dylib
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0x4d70000 - 0x4d9bff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x4db5000 - 0x4dbefff libsystem_notify.dylib (121) <623269F5-1518-3035-A916-8AF83C972154> /usr/lib/system/libsystem_notify.dylib
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0x4ddc000 - 0x4de3ffb libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
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0x4dfa000 - 0x4e00ffb libunwind.dylib (35.3) <099D1A6F-A1F0-3D05-BF1C-0A7BB32D39C2> /usr/lib/system/libunwind.dylib
0x4e07000 - 0x4e2bfff libxpc.dylib (300.1.17) <252BC88F-A5CA-3E67-AEDB-3D7B9F4537E2> /usr/lib/system/libxpc.dylib
0x4e41000 - 0x4e53fff libbsm.0.dylib (33) <1BE92DB5-0D2F-3BB5-BCC6-8A71EF2A3450> /usr/lib/libbsm.0.dylib
0x4e5b000 - 0x4f6dffc libsqlite3.dylib (158) <B3DB0FED-FE4C-314D-8329-CF7708C8AAF4> /usr/lib/libsqlite3.dylib
0x4f84000 - 0x4f92fff libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib
0x4f9a000 - 0x4f9effc libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib
0x4fa3000 - 0x4fa3ffd libOpenScriptingUtil.dylib (157) <4D06E8ED-D312-34EA-A448-DFF45ADC3CE5> /usr/lib/libOpenScriptingUtil.dylib
0x4fa7000 - 0x4fb3ffc libbz2.1.0.dylib (29) <3CEF1E92-BA42-3F8A-8E8D-9E1F7658E5C7> /usr/lib/libbz2.1.0.dylib
0x4fb9000 - 0x52baff7 com.apple.CoreServices.CarbonCore (1077.13 - 1077.13) <C514A490-8689-3665-AD82-863B5FF8D6AE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x5331000 - 0x53c9ff7 com.apple.Metadata (10.7.0 - 800.12) <0AE4CD6B-FDFC-31ED-9F2C-FE870155CAF9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x541a000 - 0x549aff7 com.apple.CoreServices.OSServices (600.4 - 600.4) <1227DF22-E2DA-3764-A1CA-10CC0CEBE377> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x552f000 - 0x55a2fff com.apple.SearchKit (1.4.0 - 1.4.0) <6F607AB6-7553-37BA-BEC5-98FD7C27FAD7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x55dd000 - 0x563bffd com.apple.AE (665.5 - 665.5) <54F2F247-160C-3A22-A6E3-5D49655A67AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x5667000 - 0x5742ff7 com.apple.LaunchServices (572.23 - 572.23) <7E52FB5C-9ECF-3CB9-BF18-6652B8D8CDE0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x57ab000 - 0x57d7ff7 com.apple.DictionaryServices (1.2 - 208) <33873336-BECD-3F62-A315-C45F24C1818C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x57f7000 - 0x57feff2 com.apple.NetFS (6.0 - 4.0) <915AA303-C02B-3B0C-8208-D8AAA4350DB4> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x5805000 - 0x5811ffe libkxld.dylib (2422.1.72) <F9B35FA5-C936-3286-A055-2B0780A674AC> /usr/lib/system/libkxld.dylib
0x5816000 - 0x5821ff6 com.apple.NetAuth (5.0 - 5.0) <3B2E9615-EE12-38FC-BDCF-09529FF9464B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x582d000 - 0x5830ff9 com.apple.TCC (1.0 - 1) <A5FCF7AA-3F56-3A19-9DF1-661F1F02F79D> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x5836000 - 0x584efff com.apple.CFOpenDirectory (10.9 - 173.1.1) <630A5CCF-8FC3-379D-B0BD-41DCE1F0B624> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x5866000 - 0x5870fff com.apple.bsd.ServiceManagement (2.0 - 2.0) <B84F3916-236A-347B-9C1F-3DE571496737> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x5879000 - 0x58a3fff libxslt.1.dylib (13) <249D54AB-1D82-38FE-ABEC-0D575450C73B> /usr/lib/libxslt.1.dylib
0x58af000 - 0x58b8fff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x58c1000 - 0x5958ff7 com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x5982000 - 0x59f7ff1 com.apple.ApplicationServices.ATS (360 - 363.1) <5C9BC698-0CC1-3F6A-9F9D-BCC3A9C3D6DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x5a1f000 - 0x5ab0fff com.apple.ColorSync (4.9.0 - 4.9.0) <8366AE10-0396-3100-B87A-A176E8ECE7B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x5aef000 - 0x5b3dff9 com.apple.HIServices (1.22 - 466) <30636237-408A-3552-90C1-1279348DF7CB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x5b6e000 - 0x5b7eff5 com.apple.LangAnalysis (1.7.0 - 1.7.0) <71DE7754-0A47-3F35-B1BF-B1FE7E1311E0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x5b8b000 - 0x5c27fff com.apple.QD (3.50 - 298) <F73FD4D4-17A4-37D6-AC06-7CA5A8BA1212> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x5c54000 - 0x5c5eff7 com.apple.speech.synthesis.framework (4.6.2 - 4.6.2) <16E20DCD-89F4-3C8E-9DBA-EED359807038> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x5c6f000 - 0x5c73ffc com.apple.IOSurface (91 - 91) <DECEEB72-3C7E-3C21-9237-E5AD293F8B09> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x5c7b000 - 0x5c7bfff com.apple.Accelerate (1.9 - Accelerate 1.9) <C85070A7-D942-3CFA-981F-5864480788C8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x5c7e000 - 0x5f68fd2 com.apple.vImage (7.0 - 7.0) <256972F0-3DBC-3CE1-9EE8-B48243868729> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x5fa5000 - 0x5fa5fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <DDAC0B59-F886-3AB1-98E8-C71FFF161CD4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x5fa8000 - 0x6078fef libvDSP.dylib (423.32) <E2FA7230-A001-3F6B-9ACF-6998C51AD7DC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x6084000 - 0x6130ffb libvMisc.dylib (423.32) <43873EFF-FB43-3301-BEE8-F2C3A046D7A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x613b000 - 0x6500ff6 libLAPACK.dylib (1094.5) <E6286E68-3501-31AC-813E-75B3B3968011> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x6557000 - 0x66adff0 libBLAS.dylib (1094.5) <74310C2F-4FDB-3995-A01A-5AFB83010A43> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x66d2000 - 0x67c6fff libFontParser.dylib (111.1) <D8F9B2A4-41A6-3407-8D80-13A841F97BE5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x681f000 - 0x6865ff7 libFontRegistry.dylib (127) <A0930DB2-A6C6-3C6E-B4A2-119E0D76FD7D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x6886000 - 0x68aafff libJPEG.dylib (1038) <212B0986-9227-397C-9493-BCB190EC020E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x68b2000 - 0x690bffa libTIFF.dylib (1038) <691DAAFD-D72B-3BE9-AE5C-84AF86BE66CD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x6919000 - 0x6934ff6 libPng.dylib (1038) <F39168D4-ABEB-3C2D-A763-B9D3E1EF43BC> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x693c000 - 0x6940ffa libGIF.dylib (1038) <5CEB4EDF-B0B6-33A6-BDDE-8C0D3226FA72> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x6945000 - 0x6a43fff libJP2.dylib (1038) <EE0B9985-625D-39E6-B425-03FB75BA2594> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x6a69000 - 0x6a6bffb libRadiance.dylib (1038) <F0D3F13B-5628-3DF9-8B86-A4D914567B25> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x6a6f000 - 0x6abbff7 libcups.2.dylib (372) <9A2BE8DC-37E4-3019-B665-1036FE7868EA> /usr/lib/libcups.2.dylib
0x6acd000 - 0x6ae6fff com.apple.Kerberos (3.0 - 1) <91F17EB2-C70C-359C-B09D-96B52D2A9C9F> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x6afe000 - 0x6b2fffd com.apple.GSS (4.0 - 2.0) <6BA01155-4DAD-30EE-B480-D224650EA010> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x6b4a000 - 0x6b67ffb libresolv.9.dylib (54) <3EC12A7F-6BA1-3976-9F1F-6A4B76303028> /usr/lib/libresolv.9.dylib
0x6b72000 - 0x6c62ffb libiconv.2.dylib (41) <848FEBA7-2E3E-3ECB-BD59-007F32468787> /usr/lib/libiconv.2.dylib
0x6c70000 - 0x6cdbff9 com.apple.Heimdal (4.0 - 2.0) <E3091095-A893-3089-8DA1-8705B3BE5BF9> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x6d00000 - 0x6d01ffc com.apple.TrustEvaluationAgent (2.0 - 25) <064B485D-56E0-3DD7-BBE2-E08A5BFFF8B3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x6d06000 - 0x6d0afff libheimdal-asn1.dylib (323.12) <9EA2A221-301B-3B9A-BBF2-38134145B5A8> /usr/lib/libheimdal-asn1.dylib
0x6d10000 - 0x6d1cff7 com.apple.OpenDirectory (10.9 - 173.1.1) <2AA24814-2DC6-3E28-B71B-186B686F0F19> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x6d2c000 - 0x6d35ffa com.apple.CommonAuth (4.0 - 2.0) <6CB82D57-3C55-39E5-9036-8047DF3E6F57> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x6d3c000 - 0x6db2ff3 com.apple.securityfoundation (6.0 - 55122) <25149798-A37E-316F-84AB-93029EAF33D8> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x6de3000 - 0x6e22ff7 com.apple.bom (12.0 - 192) <50F9D23C-9C9A-38BF-B4E2-66D93BE2A174> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x6e34000 - 0x6e5bfff com.apple.CoreVideo (1.8 - 117.2) <A53FDD90-F200-3F7C-8A8E-5DE36D3DFBB0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x6e74000 - 0x7166ff8 com.apple.CoreImage (9.0.54) <D7BC3E53-EF5B-3A14-8808-8D45EE505B48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x720c000 - 0x7262ff6 com.apple.ScalableUserInterface (1.0 - 1) <2C81641B-FA30-32FF-8B3E-3CB9BF53B2D9> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x727b000 - 0x72bdfff libGLU.dylib (9.0.83) <0D9BFE5A-435E-3C66-AF96-D3567B8FC87B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x72cb000 - 0x72d3ffe libGFXShared.dylib (9.0.83) <35644AAA-B1E7-367C-90C0-378024F8A46A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x72da000 - 0x72e9fff libGL.dylib (9.0.83) <E76D1F2A-D98B-3464-AD0B-FC1EBBADF027> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x72fc000 - 0x7339ffb libGLImage.dylib (9.0.83) <FA15FEB5-54E4-313B-8E78-A2D2E6C88FE1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7341000 - 0x7343ffe libCVMSPluginSupport.dylib (9.0.83) <BD30BDD1-DD5B-3F31-A09B-C274EA93CD7C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7348000 - 0x734cffe libCoreVMClient.dylib (58.1) <0EB8FFD7-AFED-3A63-810E-29629831D43D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7352000 - 0x7786ff7 com.apple.vision.FaceCore (3.0.0 - 3.0.0) <5B12F3E9-84F6-3183-B85D-FD19EF800ADB> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x799b000 - 0x79a6fff com.apple.CrashReporterSupport (10.9 - 538) <7A5FF845-433C-33E3-99B5-F6AA5B825734> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x79b3000 - 0x7a02fff com.apple.opencl (2.3.57 - 2.3.57) <93385E1C-00D9-31BE-9652-7F3C09484B3E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7a14000 - 0x7a21ff7 com.apple.AppleFSCompression (56 - 1.0) <0C44B3E4-C4A7-3A65-9C1A-334CA3E35BDB> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7a29000 - 0x7a45ff9 com.apple.Ubiquity (1.3 - 289) <1CEDC83D-7282-3B4D-8CF7-4FE045012391> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7a57000 - 0x7a8dfff com.apple.IconServices (25 - 25.17) <A4B5242B-765E-3D58-B066-BBEDB5947AAD> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x7ab5000 - 0x7ae0ff5 com.apple.ChunkingLibrary (2.0 - 155.1) <50BBBBF8-F30B-39EA-A512-11A47F429F2C> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7aec000 - 0x7b75fff com.apple.CoreSymbolication (3.0 - 141) <178DDF5C-B6DA-39BD-84F5-FD3FA7E93BF8> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7b8d000 - 0x7beeff7 com.apple.Symbolication (1.4 - 129) <E5948C08-6ADF-3D86-9134-6AE49CF1DA0F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7c1d000 - 0x7c4bff3 com.apple.DebugSymbols (106 - 106) <FC70F4C9-B2A6-352F-9563-6C085E9DDDB8> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0xa32c000 - 0xa35cff7 com.apple.CoreServicesInternal (184.8 - 184.8) <88528205-9452-3EEC-BB27-DAAA7EC81E04> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0xa3cd000 - 0xa3dafff com.apple.Librarian (1.2 - 1) <F85681E3-3398-327B-829B-1D8078C38C22> /System/Library/PrivateFrameworks/Librarian.framework/Librarian
0x8fed6000 - 0x8ff08417 dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld
0xfa100000 - 0xfa15cffa com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 311
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=109.5M resident=65.5M(60%) swapped_out_or_unallocated=44.0M(40%)
Writable regions: Total=102.3M written=3424K(3%) resident=6468K(6%) swapped_out=0K(0%) unallocated=96.0M(94%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 140K
Kernel Alloc Once 4K
MALLOC 79.7M
MALLOC (admin) 48K
Stack 65.6M
VM_ALLOCATE 352K
__DATA 13.4M
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 23.5M
__OBJC 1768K
__PAGEZERO 4K
__TEXT 86.2M
__UNICODE 544K
mapped file 24.0M
shared memory 4K
=========== =======
TOTAL 295.7M
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 8 GB, SMC 1.69f4
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8783, 0x5352413447383653312D48394D0000000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8783, 0x5352413447383653312D48394D0000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: IR Receiver
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1Umm no not that i remember. It just randomly started happening. I reformatted the hard drive for mac (journaled) but it was working fine since i did it until now
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I'm using a macbook pro, running snow leopard. Yesterday I got around to emptying my trash for the first time in quite awhile and was surprised by how much there seemed to be in there. Immediately after a question mark symbol appeared on all my hard disk folders. If I click on these question marks I get a message saying ' the item can't be found'.
mpagan47 wrote: a question mark symbol appeared on all my hard disk folders.
Not sure where these hard disk folders are located that you are referring to? Finder, Finder tool bar, Finder side bar, Desktop, Dock?
More then likely they are an alias that not longer point to the orginals, thus the question mark.
I would reboot. Delete icons if an alias and just recreate by dragging from the source. Try right click (control) click to remove. -
I have ad Apple ID on my iPad , when I use the apple on my iPhone for the first time, I put in my Apple ID for the iPad, didn't work. Need to create a new one. Why? How can I just use my iPad ID on my iPhone?
Hi kamfong,
Went to Settings where?
If you want to use your exisiting Apple ID on your iPad, you need to:
1. Go to Settings>iTunes & App Store and sign out the new ID, and then sign on the old one
2. Go to Settings>iCloud, scroll to the bottom and delete the iCloud account, and the sign back onto iCloud using the old ID
You still have not indindated why you are saying that using your old ID originally "didn't work". What do you mean by that? Did you get some sort of error when you tried to sign on with your exisiting Apple ID?
Cheers,
GB -
How to make this two things at the same time ?
Hello
When my mouse is on a area, I need :
- to show a object (a rectangle inserted with the toolbar)
- to show a caption
I think it's not possible to do this two things at the same time when I use the rollover functions (Rollover caption or Rollover Image).
I would like to use a button, but the button works only if I click it, and not when I just pass my mouse on it.
Someone have an Idea?
I can't use Javascript.
ThanksRick is correct. You can use the Rollover Slidelet's rollover area to trigger an Advanced Action. You'll need to create this Advanced Action with two clauses. One to SHOW the caption, and the other to SHOW the rectangle.
Your alternative to the rollover slidelet is to use an Event Handler widget attached to the object that the mouse should roll over.
The Event Handler will detect when the mouse is over the object and trigger its own Success criteria. You can then use the widget's ON Success event to trigger the Advanced Action as mentioned above.
More information about using the Event Handler here: http://www.infosemantics.com.au/adobe-captivate-widgets/download-free-trial-widgets
An example of using it to do two different things on the same object can be found at this web page: http://www.infosemantics.com.au/adobe-captivate-advanced-elearning-tutorials/beat-adobe-ca ptivate-interactive-catch22
Trial versions of the widget can be downloaded from here: http://www.infosemantics.com.au/adobe-captivate-widgets/download-free-trial-widgets -
How do I have itunes use/detect my external hard drive and place music on the external drive from the itunes store? There are no music files on my pc yet. I will like to do this after installing itunes 11 on my pc for the first time. I am using windows 7. HP computer intel Dual Core. Thanks for any help!
Hey idw3,
Welcome to Apple Support Communities, and thanks for the question. Follow the instructions on this article to move your iTunes Media folder to an external hard drive:
iTunes for Windows: Moving your iTunes Media folder
http://support.apple.com/kb/HT1364
Regards,
David -
For the first time, I downloaded a podcast in the podcast app by clicking on the cloud icon. Now, every single play button for all of my podcast episodes is grayed out. Why can't I play any of my podcasts any more?
Greetings Heather,
After reading your post, it sounds like you are experiencing an error with the Podcasts app. You may want to consider restarting the device first, and then resetting if that does not work. This article provides detailed instructions for Restarting, and Reseting:
Turn your iOS device off and on (restart) and reset
How to restart
Press and hold the Sleep/Wake button on the top of your device until the red slider appears. Then drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
How to reset
You should reset your device as a last resort and only if you can't restart it.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Thank you for contributing to Apple Support Communities,
BobbyD -
The first time I connected my new My Passport portable hard drive to my MacBook Pro, the message asking if I want to use the drive to back up with Time Machine did not appear. I would like to set it up to do this. What would my next step be?
Drive Partition and Format
1. Open Disk Utility in your Utilities folder.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Apply button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
Open Time Machine preferences to select this drive for use as the backup drive. Turn on Time Machine. -
I want to creat for the first time on my Mac Mini an iPhoto library. I have many seperate hard drives with pics I want to import but are concerned I will fill the hard drive with pics alone. Can I install the pics on one larg (1TB) external apple hard drive and use iPhoto functions still with the pics being installed on a seperate drive from the iPhoto OS?
This is our resident iPhoto guru, Terence Devlin's, advice:
You can move your iPhoto Library to an external disk:
1. Quit iPhoto
2. Copy the iPhoto Library Folder as an entity from your Pictures Folder to the External Disk.
3. Hold down the option (or alt) key while launching iPhoto. From the resulting menu select 'Choose Library' and navigate to the new location. From that point on this will be the default location of your library.
4. Test the library and when you're sure all is well, trash the one on your internal HD to free up space.
Once that is done you can import directly into the iPhoto library on the external HD. -
I've lost a load of notes, but dont know why or how to get them back. I cant find the folder that is in my Yahoo account that people have suggested might be the location for the messages. I recently signed into iCloud for the first time. Any idea how to get the notes back? I really dont want to lose them.
It should keep asking for the password, because it's trying to check for purchases... As soon as you login, it will see you have pending downloads and create the downloads section on the left below Purchases under the Store section. Then it will start the music downloads there, as they will be listed one below the other.
You could just try to check your account balance or view your account and that will trigger a password request too. You can just click on that and say that now iTunes keeps asking for the password and ask him to help you with that. Trick would be to interrupt him so that he carries on with another task after, so he doesn't notice the download. Or you carry on with email or browsing which you were "busy" with when iTunes interrupted you for the password (stupid iTunes)
Maybe you are looking for
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Still have the same error messages
Hi Rajiv, Thanks a lot for your help. I tried to load the java package before I exported my images. The loading java worked sucessfully, however the same error messages came out when I exported images. Actually, I stored five JPEG images as ORDSYS.OR
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Is there a max SATA disk size in OSX 10.4.11 and G4/1.25?
Hello, I am trying to set up a G4/1.25 (2 gig in memory) as a fileserver with a SATA card and 2 x 3 TB seagate disks. This is the setup: http://lowendmac.com/ppc/mdd-power-mac-g4-1.25-ghz.html http://firmtek.com/seritek/seritek-1v4/ http://eshop.macs
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Logic crashes when sampling in Maschine
Can anyone help. Logic keeps crashing while playing samples from Maschine. I don know what to do. Below is the error message. Thanks in advance Process: Logic Pro X [326] Path: /Applications/Logic Pro X.app/Contents/MacOS/Logic
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My YouTube was deleted, how do I get it back?
My YouTube was somehow deleted by my grandson and I cannot seem to find it. How do I get it back, or do I need to reinstall. How do I do that?
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I am trying to call the following function in paint() public void record() throws IOException { String url="file://tuner1.wav"; try { // Create a Player that captures live audio. Player p = Manager.createPlayer