HT1349 My Apple I4 phone is froze in the skype apt. It will not change screens or shut off.

My I phone 4 has froze up in a skype apt, it will not let not turn off or go to home page.

Reset it: hold the on/off and home buttons until you see the Apple logo (ignore the off slider that appears first), then release.

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Why does the Iphone4 freeze up after downloading the IOS7.6 patch showing an ITUNE icon? The phone will not change screens for 4 hours.

Why does the Iphone4 freeze up after downloading the IOS7.6 patch showing an ITUNE icon? The phone will not change screens for 4 hours.
I Turn it off/on and nothing changes.

Hello bigboza,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
Have a nice day,
Mario

HT204053 I have changed my apple id on all the devices but my iCloud applied will not change. I tried to delete and set up a new iCloud but the old one is claiming to be the primary one and will not change. Help.

After going to a turorial at apple store, I changed the appleid on my devices. However; on my mac under the icloud the old appleid remains. I tried to delete it and add a new one but it will not delete, claiming it is the primary one. I set up an new one with the new appleid but note etc will not merge on it.
How do I change to just one appleid?

iOS 7: If you're asked for the password to your previous ...

My iPad is locked up and has a apple and a bar under on the screan and it will not turn on or off. Anyone know how to solve this problem?

My iPad is locked up and has a apple and a bar under on the screen and it will not turn on or off. Anyone know how to solve this problem?

Press and hold the Sleep/Wake button until the red slider appears. When the red slider appears, release the Sleep/Wake button.
Instead of dragging the red slider, press and hold the Home button for six seconds.
See Here for More Details on Unresponsive iPad
http://support.apple.com/kb/TS3281

HT201210 my iphone will not turn on, it shut off on its own and when i plug it in to charge the apple sign goes on and off. te sprint store told me to plug it into my laptop to reboot it bout it still wont tun on

plz help

Issues booting are genenerally symptomatic with a corrupted operating system. I've seen this issue a lot recently with folks who have tried (unsuccessfully) to install the preview of iOS 7. If this is the case, once you get this issue resolved, I recommend you stick with iOS 6 until the new version is officialy released. If not then it just might be run of the mill corruption. Either way, you'll need to perform a DFU restore of the device. Check this video out: http://www.youtube.com/watch?v=ofpinyGlQ8I for instructions on how to do this. It will delete everything, but this is likely the only option you have at this point. If you have issues doing this or if a DFU restore does not resolve your issue you should head to the Apple Store Genius Bar with an appointment (call, or go to apple.com/retail) and they will assist you!

Forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

forgot password on my apple I phone and just got a new one and can not remeber my verizon email password, how do I retrieve it

hibob99,
Thank you so much for reaching out to us. I know there are to many passwords out there now days to keep track of them all. Are you looking to reset the Verizon.net e-mail address? If so, you would need to reach out to Verizon Communication by calling 800-837-4966. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

My iphone will not turn on.... it froze earlier today and now it will not turn on all i get is a black screen with the apple symbol every once in awhile... also it will not connect to my computer so i can reset it to factory settings

My iphone will not turn on.... it froze earlier today and now it will not turn on all i get is a black screen with the apple symbol every once in awhile... also it will not connect to my computer so i can reset it to factory settings

Sammyhunter lets get you back in action! Has there been any physical/water damage to the device? Try pressing and holding the home and power button together. Once the Apple symbol appears release both buttons. Keep us posted!
AshleyS_VZW
Follow us on Twitter @VZWSupport

I recently bought an i phone 5, but in the home with wireless internet access, it si countinued when off, i do not know what reason. but i go to apple store, the phone can working with Wi-Fi

i recently bought an i phone 5, but in the home with wireless internet access , it is continued when off, sometimes can not working,
i do not know what reason, but i went to apple store, Ha, the phone can go to Wi - Fi and connected is good.

but in the home with wireless internet access , it is continued when off, sometimes can not working,
What does "it is continued when off" mean?
And the same for "somtimes can not working"?

HT1349 How do I change my Icloud ID on my mobile, I have changed it on my computer and in other settings on the phone, but the actual icloud ID has not changed and my music is not syncing to my phone

Hi, I need some help, How do I change my Icloud ID on my mobile, I have changed it on my computer and in other settings on the phone, but the actual icloud ID has not changed on my phone and my music is not syncing to my phone

Note: Content bought using one Apple ID cannot be merged or transferred to another Apple ID.

On Maverick my i cloud will not change the verification phone number even though I have change the phone number in apple and on contacts and restarted the computer. Help? I can't get the code necessary to fix the keychain.

On Maverick my i cloud will not change the verification phone number even though I have change the phone number in apple and on contacts and restarted the computer. Help? I can't get the code necessary to fix the keychain without it.

You can change the phone number the verification code is sent to from a device or Mac that has your iCloud keychain enabled as follows:
In iOS 8, tap Settings > iCloud > Keychain > Advanced. In iOS 7, tap Settings > iCloud > Account > Keychain. Make sure the phone number under Verification Number is correct. If not, enter another phone number.
In OS X Mavericks v10.9, choose Apple () > System Preferences. Click iCloud, then click Account Details. Make sure the phone number under Verification number is correct. If not, enter another phone number.
If you don't have access to a device or Mac with your iCloud keychain enabled, you'll have to contact Apple support to verify your identity and get assistance making the change: http://www.apple.com/support/icloud/contact/.

HT1923 I have an IPad that has the apple displayed and it does not show in ITunes. It will not let me turn it off. What do I do?

I have an IPad that is displaying the Apple with the bar under it. It will not let me turn it off and it does not show up in iTunes so I can't do a Restore. Can I do a Hard Reset?

You need to subscribe to iTunes Match to store your music on iCloud:
http://www.apple.com/itunes/itunes-match/
To transfer iTunes Store purchases made on your phone to your computer, connect your phone then choose "Transfer purchases..." from the File menu in iTunes.
Photostream transfers photos taken on your iOS devices to other devices and your computer. For troubleshooting Photostream see: http://support.apple.com/kb/TS3989

TS3992 I am not able to backup my iphone to Icloud because my wi-fi is greyed out on my phone. The wi-fi button will not slide to the ON position, therefore, Iam unable to backup my phones contents. What can I do?

I am not able to backup my Iphone to Icloud because my wi-fi is greyed outon my phone. The wi-fi button will not slide to the ON position, therefore, Iam unable to backup my phones contents. What can I do? I need to save my pics, info....etc, because I have to get another phone.

Back up to your computer instead. To do this, connect your phone to your computer, open iTunes, click on the name of your phone in iTunes, go to the Summary tab of your iTunes sync settings and click Back Up Now. Also go to File>Devices>Transfer Purchases to transfer your apps and other purchased media to your iTunes library. Finally, save any photo stream photos to your camera roll (open your my photo stream album, tap Edit, tap the photos, tap Share, tap Save to Camera Roll), then import your camera roll photos and videos to your computer as explained here: http://support.apple.com/kb/HT4083. (You don't need to delete them from your phone afterwards unless you need the space.)
If you're getting another phone, be sure to delete your iCloud account and turn off iMessage, FaceTime and Game Center before doing so. (See http://support.apple.com/kb/HT5661).
This is a support article on your wifi issue: http://support.apple.com/kb/ts1559.

TS2811 After updating to ios 6 my phone had to be restored. Now it will not acitvate. I am receiving the message that ther server is unavailable. However, I can not use my phone at all until it is activated. why can I not activate?

After updating to ios 6 my phone had to be restored. Now it will not acitvate. I am receiving the message that ther server is unavailable. However, I can not use my phone at all until it is activated. why can I not activate?

Well, 99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, either get a sim card from the carrier your phone was originally locked to, or get it officially unlocked.

After 7.1.1 update my iphone5c time will not change if my phone is locked.

I recently updated my iphone5c to 7.1.1. I then realized that my time will not change if my phone is locked. For example, if my phone clock says 2:00, the time will continue if I am using my phone. Say I use my phone until it is 2:30 and then lock my phone. It will still be at 2:30 when I use my phone again.I have turned it off and back on. I have restored it. I have turned it off of the "automatic" time zone and manually set my time. Nothing works. I don't know what else to do. Please help

Hi there gwbell,
You may find the troubleshooting steps in the article below helpful.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If you receive another error when restoring, take note of it, an take a look at the troubleshooting steps in the article below.
Resolve iOS update and restore errors
http://support.apple.com/kb/ts3694
-Griff W.

Iphone4 shows unlooked, but no further reaction. can call this phone but no change, can't pick up the call. sim card out - not change, nothing happend

iphone4 shows unlooked, but no further reaction. can call this phone but no change, can't pick up the call. sim card out - not change, nothing happend

No. Call Apple Care and give them the serial number. They may be able to tell you who it is locked to.

HT1349 My Apple I4 phone is froze in the skype apt. It will not change screens or shut off.

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