HT1386 I am trying to setup my new iPhone 5s with iTunes, but after I have synced everything te screen continues to say connected to iTunes, how do I continue with setting up my phone?

I am trying to set up my new iPhone 5s with iTunes, I've connected my phone to the computer and synced all of my apps and music, but the screen on my phone still continues to say connected to iTunes and doesn't seem to be continuing on with the set up. Any ideas on what's wrong?

Hi Bomag,
If you are having issues restoring your iPhone and are unable to get past the Connect To iTunes screen, you may find the troubleshooting steps outlined in the following article helpful:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Regards,
- Brenden

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