HT1476 Using original charging cable that came with phone and now says not supported. Have only had phone a week. Tried it on new Nano and say alert. It won't charge either devices?

Have a brand new iPhone 5S and Nano iPod. 5 days old. Using original charging cord and getting message from both units that the cord is unsupported. Is the cord damaged somehow? It looks fine . Today I was trying to SYNC Nano with laptop to transfer MP 3.

Hi Gerardo,
You are going to have to take your device and charger cord to an Apple Store. We have no way to diagnose why it is not recognizing it as an authentic Apple charger. If it is defective, they will replace it free of charge, since you are still well under warranty.
Cheers,
GB

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Try:
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http://www.sonymobile.com/gb/support/contact-us/
Contact them and they should be able to help you
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I just got a new ipod 5 and when I plugged in the charging cord that came with it, it says it is not supported, and may not charge. It worked the first few times, but now it won't charge at all.

I just got a new ipod 5 and when I plugged in the charging cord that came with it, it says it is not supported, and may not charge. It worked the first few times, but now it won't charge at all.

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iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
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Apple Retail Store - Genius Bar

HT1476 Using original charging cable that came with phone and now says not supported. Have only had phone a week. Tried it on new Nano and say alert. It won't charge either devices?

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