HT1657 the film I rented and downloaded stopped in the middle and doesn t go on. What can I do?

I have rented and downloaded a movie from iTunes. We started watching the film and it worked fine for 55 minutes, which is - according to the status bar - abotu the half of the film. Now the film stops and won t go on.
What can I do?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

Similar Messages

  • My Ipad2 is always restarting, but only appears the apple symbol and doesn't starts. What can I do?

    My Ipad2 is always restarting, but only appears the apple symbol and doesn't starts. What can I do?

    Thank you for your reply.
    I don't think it's paired with another device, as the Apple TV (3rd Gen) is the only device I have from Apple, that uses this remote (unless my iPhone or iPod can pair with it) ..or maybe the remote pairs with other than Apple products ? (Can it) ?
    I have tried to press the menu and right - left - up- down - middle - play/pause simultaneously without anything happening.
    All I'm left with now, is a brick with a flash on it.
    I never connected it to my laptop before it broke down (as it only was 2-3 days old) can that be a problem for resetting it ?

  • I downloaded Firefox 4.0 and whenever i click on the icon it doesn't open. What can I do to fix it?

    I've tried to uninstall and re-install again but it still wont open. I've also tried opening it in safe mode and nothing.

    I used to have this problem on my old XP computer, too. The easiest way to fix it is to restart your computer. Use Shutdown and restart. This will stop the firefox process that is hanging and won't show up on your screen.
    If you are somewhat computer literate, you can look at all your running processes by pressing Ctrl Shift Esc all at once using the three finger salute. Look at the list of processes to find firefox, highlight it, and select end process. Then go back and click on your shortcut to your firefox to regain control and display it on your screen.
    Be sure to upgrade to the latest version of firefox, Version 5. It works much better than previous versions.
    Fred

  • I have a Ipod Touch the 4th generation and i have a two year warranty plan, my Ipod screen is cracked and the middle button doesn't work to good , can apple fix it ?

    Can apple fix my Ipod ?

    probably not because it is cracked, mine started separating at the top for no reason, not one crack or scratch anywhere just separting and opening up, I mailed it in to apple and they sent it back saying because we opened it up that voided the warranty.  I sent it in because it opened up, duh, fought with them for a week on the phone, they sent me a coupon for a discount of a new ipod woo hoo, I will not by another apple product ever.

  • I've just purchased creative cloud but the serial number doesn't work. What can I do?

    I'm just going round in circles on this website... The serial number associated with my purchase of creative cloud doesn't work. Different pages are saying different things and are sending me round in circles. Have I just been conned out of £500? Help me please someone...

    See if the following help document leads to a solution:
    Creative Cloud Help / Creative Cloud applications ask for serial number
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    If you purchased thru the Adobe web site then you are not being conned.  You just might need to help to get you thru.

  • I have problem with Itunes losing where podcasts and some purchased music is located. Don't know how Itunes losing the locations of the files and I can't find the files on my hard drive. What can I do to stop Itunes losing location and restore my files?

    I have problem with Itunes losing where podcasts and some purchased music is located. Don't know how Itunes losing the locations of the files and I can't find the files on my hard drive. What can I do to stop Itunes losing location and restore my files?

    Try assigning Queen as the Album Artist on the compilations in iTunes on your computer.

  • I have an I phone 3g and I downloaded the newest software and I can't get any music to play.  I can't change my playlists and the songs I have on the phone just get skipped over.  What can I do to correct this?

    I have an I phone 3g and I downloaded the newest software and I can't get any music to play.  I can't change my playlists and the songs I have on the phone just get skipped over.  What can I do to correct this?

    it recognizes the iPOD but I can't get any of the new songs to import to the iPOD
    are you getting an error message, Odessa? if so, what does it say? include error message numbers if you're getting any.
    if you're not getting an error message, describe what happens when you try to transfer songs to the ipod as best you can.

  • HT1349 As soon as i open itunes it comes up with the message 'itunes has stopped working'. i have uninstalled everything to do with apple/itunes and reinstalled it 5 times and it keeps happening :( . What can i do?

    As soon as i open itunes it comes up with the message 'itunes has stopped working'. i have uninstalled everything to do with apple/itunes and reinstalled it 5 times and it keeps happening . What can i do? Please HELP

    Hi,
    i have tried all that and it still comes up with the same message or doesnt open at all . I have also i have created a new user and itunes works fine on that account.

  • I cannot hear the vocals on downloaded movies on Apple TV. Ithe background music and sound effects only. What can I do to fix  this please?

    I cannot hear the vocals on downloaded movies on Apple TV.
    I can hear the  background music and sound effects only.
    What can I do to fix  this please?

    Most movies have Dolby surround sound. Seems like you don't have all sound channels coming out of your speakers.
    Is the AppleTV connected to a receiver or to a TV?
    If you have a receiver that supports dolby surround you should configure the sound settings of the Apple TV and receiver accordingly.
    If it's connected to a TV the audio setting "Dolby Digital" in the Apple TV should be set to off.

  • I purchased a cd and it wont download one of the songs because it says its corrupt what can I do, I dont want to buy it again, I purchased a cd and it wont download one of the songs because it says its corrupt what can I do, I dont want to buy it again

    I purchased a cd and it wont download one of the songs because it says its corrupt what can I do, I dont want to buy it again, I purchased a cd and it wont download one of the songs because it says its corrupt what can I do, I dont want to buy it again

    After 4 repetitions I think I got that straight.
    Answer: Return the CD.
    Or did you mean this was an album you bought from iTunes, in which case it really isn't a "CD" (which is a hard, plastic, shiny disc) and I'm at risk of getting confused.  If it is a corrupt file that you downloaded, delete the file and try downloading it again.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; only apps, books (not audiobooks), music, and t.v. shows (not movies).  Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid.  Apple notes it is your responsibility to back up your purchases.
    If it repeatedly downloads corrupted:
    How to report an issue with Your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.

  • I have many download app and game but these app and games are not install on my ipod show me the error "an unknown error occurred (0xE8008001)" What can i do please solve it

    I have many download app and game but these app and games are not install on my ipod show me the error "an unknown error occurred (0xE8008001)" What can i do please solve it

    download apps and go to this http://www.apple.com/support/ipod/five_rs/

  • HT1600 After updating my apple tv last night, it has stopped working. The light blinks but there is no input to the tv. I have reset it multiple times, have unplugged it, and it still doesn't work. What can I do?

    After updating my apple tv last night, it has stopped working. The light blinks but there is no input to the tv. I have reset it multiple times, have unplugged it, and it still doesn't work. What can I do?

    connect it by usb to your computer and restore it's firmware from itunes on the very same computer

  • I cant get my ipad to play movies AVI i have downloaded an App called PlayerX, and it transfers the movies over to the ipad but doesn't play them, what to do??

    I cant get my ipad to play movies AVI i have downloaded an App called PlayerX, and it transfers the movies over to the ipad but doesn't play them, what to do??

    Have you contacted app support or maybe view this video from the website? Are you trying to play them within the app itself? Did you double tap on the video that you want to watch?
    http://playerx.pentaloop.com/help/

  • My new iPod plays the music over and over again. It does not stop and the volume buttons have no effect. What can I do? The RESTRICTIONS  require a a passcode and I don't have one. Any suggestions?

    My new iPod plays the music over and over again. It does not stop and the volume buttons have no effect. What can I do? The RESTRICTIONS  require a a passcode and I don't have one. Any suggestions?

    Try:
    - Reset the iOS device. Nothing will be lost       
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync/delete all music and resync
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup.
    In order to restore with the unknown Restrictions passcode you will likely have to place the iPod in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    - Last,
    - Restore to factory settings/new iOS device.      

  • I have an iphone 5s and when I make a playlist on itunes for music videos and sync my iphone the playlist does not show up. What can I do to fix the problem?

    I have an iphone 5s and when I make a playlist on itunes for music videos and sync my iphone the playlist does not show up. What can I do to fix the problem?

    Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
    http://www.apple.com/itunes/download/

  • I installed Yosemite and now my computer is slow when logging in. Also when I type my password the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?

    I installed Yosemite and now my computer is slow when logging in. Also when I type my password, a bar appears measuring the process and then all of a sudden the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?
    Here is what the etrecheck results are:
    Problem description:
    slow at start up, screen is distorted while logging in, it is fine after
    EtreCheck version: 2.1.8 (121)
    Report generated April 5, 2015 at 9:42:01 AM PDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Early 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,1
        1 2.3 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 297
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:7:0
    Disk Information: ℹ️
        Hitachi HTS545032B9A302 disk0 : (320.07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 318.84 GB (174.85 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 319.21 GB Online
        MATSHITADVD-R   UJ-898
    USB Information: ℹ️
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.devguru.driver.SamsungComposite (1.1.0) [Click for support]
        [not loaded]    com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Click for support]
            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
        [not loaded]    com.devguru.driver.SamsungACMControl (1.1.0) [Click for support]
        [not loaded]    com.devguru.driver.SamsungACMData (1.1.0) [Click for support]
    Startup Items: ℹ️
        HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
        Startup items are obsolete in OS X Yosemite
    Problem System Launch Daemons: ℹ️
        [failed]    com.apple.ucupdate.plist
        [failed]    com.apple.watchdogd.plist [Click for details]
    Launch Agents: ℹ️
        [not loaded]    com.google.keystone.agent.plist [Click for support]
        [not loaded]    com.hp.help.tocgenerator.plist [Click for support]
        [not loaded]    com.logmein.LMILaunchAgentFixer.plist [Click for support]
        [not loaded]    com.logmein.logmeingui.plist [Click for support]
        [not loaded]    com.logmein.logmeinguiagent.plist [Click for support]
        [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]
    Launch Daemons: ℹ️
        [not loaded]    com.adobe.fpsaud.plist [Click for support]
        [not loaded]    com.google.keystone.daemon.plist [Click for support]
        [not loaded]    com.logmein.logmeinblanker.plist [Click for support]
        [not loaded]    com.logmein.logmeinserver.plist [Click for support]
        [not loaded]    com.logmein.raupdate.plist [Click for support]
        [not loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    User Launch Agents: ℹ️
        [not loaded]    com.adobe.ARM.[...].plist [Click for support]
        [not loaded]    com.facebook.videochat.[redacted].plist [Click for support]
        [not loaded]    com.google.GoogleContactSyncAgent.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    UNKNOWN Hidden (missing value)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        Android File Transfer Agent    Application  (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
        HP Product Research    Application  (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
        HPEventHandler    Application  (/Library/Printers/hp/hpio/HPEventHandler.app)
    Internet Plug-ins: ℹ️
        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        LogMeInSafari64: Version: 1.0.660 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        LogMeIn: Version: 1.0.660 [Click for support]
        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        LogMeInSafari32: Version: 1.0.660 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        AdobePDFViewer: Version: 10.0.1 [Click for support]
        SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.7
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
             7%    ocspd
             4%    WindowServer
             1%    kextd
             0%    ps
             0%    securityd
    Top Processes by Memory: ℹ️
        137 MB    Microsoft Word
        120 MB    Safari
        86 MB    ocspd
        82 MB    CalendarAgent
        77 MB    WindowServer
    Virtual Memory Information: ℹ️
        310 MB    Free RAM
        1.89 GB    Active RAM
        1.55 GB    Inactive RAM
        544 MB    Wired RAM
        1.13 GB    Page-ins
        8 KB    Page-outs
    Diagnostics Information: ℹ️
        Apr 5, 2015, 09:32:47 AM    Self test - passed
        Apr 5, 2015, 09:30:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-05-093005_[redacted].crash
        Apr 4, 2015, 01:12:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-131241_[redacted].crash
        Apr 4, 2015, 08:13:57 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-081357_[redacted].crash

    Reinstalling OS X Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Reinstalling OS X Without Erasing the Drive
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list.  Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
    Reinstall OS X: Select Reinstall OS X and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    Alternatively, see:
    Reinstall OS X Without Erasing the Drive
    Choose the version you have installed now:
    OS X Yosemite- Reinstall OS X
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

Maybe you are looking for

  • How do I add animated .gif files to a JFrame?

    Hi, I'm making an underwater scene in java for my degree assignment. I have a JFrame with an underwater background and a bunch of .gif fish moving around inside, but they should be animated and they're not. They animate outside of java. How can I mak

  • My iPhone 4S Decides to Roam on its Own

    My job requires that I cross the border between Kuwait & Saudi Arabia 5 days a week. My SIM is from a carrier in Kuwait named Zain. I have went into Settings -> Carrier, and switched "Automatic" off and selected Zain as my network. This works fine un

  • MacMail no longer compatible - please help

    Hi, Sometime ago MacMail was uninstalled from my system. I am currently using Leopard OSX 10.5.8 on a 2008 Macbook and I tried to re-install the MacMail application from my installations CDs, which it did. It installed version 3.4 of MacMail. However

  • How to change store if i have €0.02?

    I cannot chamge the country on the appstore becUse i jave €0.02 left

  • Problem  with text element

    i get the data from text element i.e is from so10 i should display data in the footer window if the exceeds the footer window it should get display in the bottom of the next page how to split according to number of characters