HT1689 Lost the balance/credit in my iTunes account when I bought an iPhone and had to reload apps and change my password. Can this be recovered ?
Lost the balance of credit in my itunes account when I had to change my password. Can this be recovered? How?
Yeah, you fried the phone big time.
Go into iMessage settings and set the Caller ID to your phone number.
Similar Messages
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Got a refund but to my iTunes account when i bought it with my credit card help?
bought a game on mac os x app store and they gave me a refund but apple put it on my iTunes account when i bought it with my credit card help!!
Check if your credit card has been refunded
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I can't install any app from apple store. The install button is not working now. Before it was working perfectly had installed many app and I had purchased many app from i-store
If you installed Leopard that is why you can't install Mt Lion. The system Must be running Snow Leopard 10.6.8 to upgrade to Lion or Mt Lion.
If you only erased the Macintosh HD partition then you left the Mt Lion Recovery HD partition in tact on that system. At startup hold down the Command+r keys to boot to the Recovery HD Partition. From there erase the Macintosh HD partition and then select Reinstall Mac OS X. It should then download Mt Lion and ask you for the Apple ID that was used to purchase Mt Lion.
The Reason Snow Leopard might not be installing is because of the Recovery HD partition. To get rid of that you must First Re-Partition the drive As One Partition. Then install Leopard then SL (Or Snow Leopard from the start) and then update it to 10.6.8. Once that is done you should be able to log on to the Mac App Store and Re-Download Mt Lion. -
I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?
Hello, Lynne.
Thank you for visiting Apple Support Communities.
Here is a helpful article that explains how iTunes purchases are billed.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device. If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance. This article will show you how to verify you purchase history and invoices.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Hope this helps,
Jason H. -
Dear Sirs,when i use the computer updating my iphone to ios 7.1,suddenly black out.The computer has no power and my iphone does not work and keep display the screen saying the iphone need to connect to itunes. So when i connect my iphone to iTunes, the computer says"itunes has detected an iphone in recovery mode. you must restore this iphone before it can be used with itunes"
So my question is if I click OK(restore the iphone),will i lose all my data and whatsapp??
Thank you for your help and time.
Regards,
hopelessIf you didn't back up the phone to iCloud or iTunes (on your computer) BEFORE attempting the update, the data will be lost.
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I cant get my old ipod to update on my new macbook pro. i have two itunes accounts but the one i always used for my ipod is what is up on the computer and it keeps asking me to authorize and when i try it says i have already authorized my computer? can i merge my itunes accounts?
You cannot merge accounts. Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37
One computer using multiple iTunes Store authorizations - http://support.apple.com/kb/HT1206 -
does anyone know how to do this
Tranfer iTunes purchases by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
Transfer other music by using a third party probram like one of those discussed here:
Copy music from Ipod to new computer...: Apple Support Communities -
I was having problems with my hard drive on my desktop computer. I made a back up of my itunes account to an external hard drive. I now have my computer back. How do I restore my itunes account to the desktop so that I can sync my music and movies?
Was the entire folder copied including the iTunesLibrary.itl file?
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I bought a book but I don't know how I paid for it. Does iBooks automatically use credit on my itunes account?
The store credit in your iTunes account will be used first. Otherwise, the charge card you have on file will be used.
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My hard drive was replaced last week on my macbook pro. The geek squad from Best Buy backed up all my information prior to replacing the hard drive. They reinstalled everything on the new hard drive including iTunes. When I opened I tunes, i had some but not all my songs listed. All my playlists and purchases were missing. I attempted to sync my iPod so my playlist and information would be reinstalled but iTunes does not recognize the iPod to allow it to sync.
Hello Boylen33,
I was very disappointed to read about your experience when taking your phone in to the Geek Squad for service. I agree with avm5689, purchasing the Geek Squad Protection plan is a great way to protect your investment in a product that is so necessary to our everyday lives. The agent should have known exactly what steps to make the exchange an easy, and smooth process, and I sincerely apologize for the frustrating experience you received instead.
I assure you every single post on the forum from our customers is of utmost importance to us, and we are always happy to help in anyway we can. As per the terms and conditions of your Geek Squad Protection plan, you should receive one battery per the life of the plan, and you can order it simply by calling our Partstore. As I mentioned previously, this is something the Geek Squad agent should have explained to you, or as the mobile specialist did, call them for you, and I'm truly sorry this wasn't handled in that manner causing you to waste a lot of time at the store. Using the e-mail you registered on the forum, I was able to locate the service order, and I will be documenting your experience for further training opportunities.
Once again, I am very sorry for any disappointment this has caused, and I appreciate very much you bringing this to our attention. I hope you will give us another in chance to offer you a much better experience.
Respectfully,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message -
my computer crashed so i had to reformat, but the only problem is i lost my old itunes account, had to download new version. Now i have an ipod full of music but how can i place all my music I have on the ipod into my new itunes account??
Not if you first do a sync and have iTunes make a backup. However, if your only copy of the iTunes data is in the Touch, then you need to first copy the data to a new iTunes Library using third-party software such as Phone To Mac.
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I have a 23.50 credit in my itunes account. I am signed into my account and I can hear the preview to the songs I want to purchase.
When i click to buy the song nothing happens. It sometimes just plays the preview again. Help please.Having the same problem and i just thought it was me ? So frustrating went to my local Apple store and they told me to re-load Itunes again,Done that but still can not buy songs???????????
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Has anyone else had itunes take money for a purchase out of your bank account when you already have a credit on your itunes account to cover it?
acuna matata wrote:
Dear Carolyn
I tried to forward the email to [email protected] but it was rejected saying that that email address was not recognised. Please could you recheck and let me know
Thankyou
Acuna matata
It should be [email protected] You left out a letter. -
Ihave a $70 credit in my itunes account but when I purchased an album last night itunes charged my credit card, not my itunes account. How do I get this reversed
How did you create the account ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store.
If you are being prompted to review the account then see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054
If not then you will need to enter your credit card details - you should be able to remove it after entering it. -
HT201303 why can't i access the credit on my itunes account
why can't i access the credit on my itunes account....i have $20 of credit i added with a voucher and now no way to redeem it....just circles!!!
You don't actually state what your issue is... or what you have tried to resolve it...
That being the case...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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