HT1689 Trying to purchase an app, putting in my passord and saying un known error has occoured? I've reset password and trying again and still no luck?
Trying to purchase an app, putting in my passord and saying un known error has occoured? I've reset password and trying again and still no luck?
Check that the email address is correct for your login. You'd be surprised how many times I've seen people see the prompt and just go with a password and not realize that the email address was wrong.
Aside from that, you can try resetting your password via the iForgot app.
If you forgot your password, you can easily recover or reset it using iForgot. For security reasons, Apple cannot reset your password for you. To protect yourself against unauthorized purchases to your credit card, do not give out your password to anyone.
NOTE: If you attempt to sign in to the Apple Online Store numerous times with the wrong password, you will see the following error message: “This Apple ID has been disabled for security reasons." To reset your account, use iForgot.
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Every time I try to log in to the Mac App Store, I get red words saying "An unknown error has occurred" How do I fix this?
Try deleting the cache associated wi the App Store.
Quit the App Store if it's open.
Now open the Finder. From the Finder menu bar click Go > Go to Folder
Type or copy/paste: ~/Library/Caches/com.apple.appstore
Click Go then move the Cache.db file from the com.apple.Safari folder to the Trash.
Try the App Store. -
I'm trying to update to the latest software update 5.0, but won't let me do it. I have done a restore and tried again but still no luck. Any advice?
The Original update for Apple TV was to 4.4 then a bugfix appeared called 4.4.1 Both of these have issues so Apple Pulled them and currently 4.3 is the current version for Apple TV IOS. In fact there are a number of comments in other threads where people carried out the upgrades only to restore back down to 4.3 because they did not work. Guess we will wait for Apple to send out an update.
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I have purchased some app's like Whatsapp, Flashlight and more from App Store and after about 3 days of usage, all refuse to open up. I have received acknowledgement of payment via email. What should I do to reinstate them?
BRAWO!!!! It solves the problem.
Just hope that i would not be forced to download free Apps every thir day.
Here by us in South Africa, downloads is costing one.
Anyhow, thank you once more. -
How can I find out what my security answers are? I am trying to purchase an app on a new device and it won't let me without answering and I have totally forgotten
Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose. -
Recently synched my iPad w/Mac computer at home and all of my iPad apps were removed. I purchased 11 apps on 9/20/11 and paid for 10 of the 11. Can I get them back without having to repurchase them???
I tried to edit my last post but did not get in under the time limit. Read this thread. It will give you all the information that you need to create your own iTunes library on the Mac.
There may be more information than you really need, but the instructions cover virtually every possible item that you would want to transfer over.
https://discussions.apple.com/thread/3305461
Read my instructions and King Penguin's instructions. This was posted for a PC laptop user but it works the same way on a Mac - the instructions to turn off auto sync will be slightly different on the Mac - iTunes>Preferences>Devices>Prevent iPods, iPhones and iPads from syncing automatically. -
I've downloaded OS X Mountain Lion from the App store , it still shows download on purchases . I've downloaded multiple times and still shows download in App store purchasesSoftware is showing OS X 10.8.3 .
Is this what you see?
That Download button is telling you it is available for downloading. Since you have paid for it and you are entitled to multiple downloads, that button is correct. -
On the App Store I try to purchase an app with an apple card and it says purchase could not be completed?
Hey Packerz48,
Sounds like you might have an Apple Store Gift Card instead of an iTunes Gift Card.
You can use your Apple Store Gift Card at the Apple Online Store or Apple Retail Store. iTunes Gift Card or iTunes gift certificates are for for purchases on the iTunes Store, iBooks, App Store, and Mac App Store.
via: Redeem Apple and iTunes Gift Cards
http://www.apple.com/gift-cards/
All the best,
Delgadoh -
It says "An unknown error has occured" when trying to download apps?
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Were you able to find a solution to this issue? I am also getting the 'an error has occurred' message when trying to download or update any apps on my iPhone. Restarted, updated, re-booted, etc etc, nothing has worked.
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everytime i try downloading something from app store on my iphone it wont download, it keeps saying 'an unknown error has occured' i dont know what to do. iv tried restarting my phone. Help?
Sign Out of your Account... Close All Open Apps... Perform a Reset... Try again...
Reset
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
I purchased iWork apps for iPad (pages, numbers and keynote). How do I transfer files from my Laptop PC to the cloud for my iPad? Thanks! Frustrated Janet
Greetings Janet,
Read here: http://www.apple.com/mobileme/news/2010/09/iwork-for-ipad-apps-now-support-mobil eme-idisk.html
Login to your iDisk on the windows machine and then click on the Home on the left.
Upload whatever documents you want access to on your iPad to your iDisk.
Once you have the desired files on your iDisk you go to the app on your iPad you wish to work with tap the sharing button (little arrow going down into a box) which will give you an "iDisk" option and you'll see the files there.
Hope that helps. -
I've canceled the billing info, got an app store pre paid card and still can't download any apps! Free nor purchasing! Help!!
If you're in the USA, it would be hard to zero balance a gift card just with purchases as there are sales taxes in most areas that you don't know the amount of until the purchase is complete. My guess is that the issue is with the last purchase, there wasn't enough credit left on the card to cover the sales tax.
Contact Mac App Store Supprt to find out the details'
Mac App Store Support -
http://www.apple.com/support/mac/app-store/ -
I can't connect with the App store. It says "An unknown error has occurred"
This just started a few days ago on my MacBook Pro. My account is working fine - I can access it on my phone. But I can't get to it on my computer.
The first sign of trouble was when I tried to use a previously purchase app. The app wouldn't open and gave me a message saying it wasn't purchased on this computer (which it was) and that I needed to enter my password. When I entered it, it said "An unknown error has occured". The first time it happened, I rebooted the machine and then the app opened and I was fine. Next day same problem. Our IT guy (not a real IT guy, I work for a small company and he is the most knowledgable about computer so he gets to do double duty) suggested making sure all software was up to date. I downloaded updates, the computer rebooted, and I was fine again. Day three comes and same problem. Rebooting didn't help. IT guy suggests upgrading to latest OS. But when I try to access the app store to get the new OS, it asks for my password, and then says "An unknown error has occurred". The computer can see my account. It has my ID right, and I have a credit balance which I just updated last night and is being properly reflected on the home page. But I can't buy anything or see details about my account. I keep getting the same pop-up.
Any idea what is happening or how to fix this?On what OS?
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Can someone please offer some suggestions why I am getting an error message that says "an unknown error has occured" when I try to download or update my apps in the app store?
Thanks!
disregard! i noticed someone else's post about signing out of the app store and signing in again and it worked.....Hi ...
Try here > Mac App Store: "An unknown error occurred (100)" when purchasing
If that doesn't help, drag the App Store icon straight up off your Dock so it goes, "poof".
Now drag the App Store icon from your Applications folder to the Dock. Try updating your apps. -
I am trying to set up my new iPad 2 and to begin I installed iTunes on my laptop and connected the iPad to the USB port. Neither Windows or iTunes recognizes the device. I did everything this site told me to try and still no luck. Help!
You will not be able to see what version you are running until the iPad is activated. It will be in Settings>General>About >Version when you can get to the settings app.
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Why don't you try rebooting your router? Unplug it for about 30 seconds and then plug it in again and see if the iPad will recognize and join the network.
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