HT1766 I do not know how to back up that is why i made the apt i am afraid of loosing my info i did once before. why won't they help me?

I crashed my i phone trying to upgrade. I took it to a Sprint store and they crashed my phone and lost all my iformation. I have made numerous efforts to make a new account and have no success, The reason for the apt is for Apple to save my info before i crash my phone again. I am not tec savvy and i am afraid to try and save the back up infor as i was never told to log on to i cloud. Why won't they help me at the store that is what i need help with to save my info while the delete my old accounts and ger me ONE account and password with back up that works? Why won't they help me do this at the store? just got it working i don't want to loose it again
Thanks,

I'd try the following user tip with that combo of errors:
Troubleshooting issues with iTunes for Windows updates

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