HT1918 My account is disabled, I can't buy anything, I tried to fix it, need a support telephone number

Our checking account was "hacked" in June. Our account has been disabled. My husband and grandson are also attached to this account. None of us can purchase music. I have updated everything on the account and still we can't use it. I can't find a telephone number anywhere to talk to anyone. If I can fix this online I will be glad to do that, if the account is disabled because of unathorized charges (this happened when our checking account was hacked) then I need to talk to a person. Can someone please help us? Thank you.

You need to contact iTunes Store support they are only available via email support. Use the following link:
https://expresslane.apple.com/Issues.action
Select the relevant categories and you should be able to create an email case and be contacted back within about 24 hours or so.

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HT1918 Hello, I have a account but I can't buy anything because I forgot my security questions and my rescue email.

Hello, I have a account but I can't buy anything because I forgot my security questions and my rescue email.

If you can't remember your rescue email address (and seeing the reset link via steps 1 to 5 on this page doesn't help you remember it) then you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to view (or change/add) your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

I created a new apple id and as my billing info i put in my itunes card. i still have $18 left in the account but it wont let me buy anything because i put none as my payment method. what can i do to fix this?

i created a new apple id and as my billing info i put in my itunes card number. i still have $18 dollars left in the account but it wont let me buy anything else because it constantly asks for my billing info and i now put none as my payment method. how can i buy stuff again?

Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Step 3 is important, no matter whether you do this on a Mac or an iPad / iPhone:
Important: Before proceeding to the next step, you must download and install a free application. ...
Important: Before proceeding to the next step, you must download and install the free application by tapping Free followed by tapping Install App. ...

I have a problem in the answers to the questions on my account I can not buy anything, please solve the problem, I have a problem in the answers to the questions on my account I can not buy anything, please solve the problem

I have a problem in the answers to the questions on my account I can not buy anything, please solve the problem

You are not addressing Apple here. And your post is a bit confusing. See Klaus's answer in this thread:
https://discussions.apple.com/thread/5228474?tstart=0

HT5312 I want to know the questions and protection for my account because my account is locked I can not buy please help

I want to know the questions and protection for my account because my account is locked I can not buy please help

The page that you posted from tells you how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

I have € 0.09 in my account and I can not buy anything with this value. I want to undo (give up) this value. What do I do?

I have € 0.09 in my account and I can not buy anything with this value. I want to undo (give up) this value. What do I do?

Click here and request assistance.
(68968)

There in my iTunes account balance and I can not buy any program from the store I do not know what problem I would like to help me

There in my iTunes account balance and I can not buy any program from the store I do not know what problem I would like to help me

I agree with gnome up there, more info is needed about what's happening

Hi, when I was in US I opened my account and now that I am living in other country I hadn't change the billing address ofmy credit card or mi country in my account and etc- I can't do anything because I can't change country. somebody can help me?

Hi, when I was in US I opened mi account in ITunes and now that I am living in other country I hadn’t change the billing address of my credit card or mi country in my account and etc… I can’t do anything because I can change mi country somebody can help me? (I don’t have US credit card and I only have a credit card of other country).

What country are you in now ? You can only use the store in the country where you currently are, so if you are no longer in the US then you can't use the US store.
If you are now in the country where your credit card is registered are you not able to change the address on your iTunes account to that address e.g. via the Store > View My Apple ID menu option on your computer's iTunes, or by tapping your id in Settings > iTunes & App Stores on your iPhone 5 ?

I have just 50 Cents on my iTunes Gift Card and I can't buy anything. How to delete it from my account?

I have just 50 Cents on my iTunes Gift Card and I can't buy anything. How to delete it from my account?

You can purchase a new iTunes card to increase the credit or contact iTunes Support to have them clear the credit.

HT2534 Hello if I open an account with no credit card, does this mean i can use apps but can't buy anything.

Hello if I open an account with no credit card, does this mean i can use apps but can't buy anything.

You can buy an itunes gift card and redeem it to your account and then buy whatever is available to your iTunes region.

I got a new debit card and I tried changing my info and it always says my card is declined. I can't buy anything.

I got a new debit card and I tried changing my info and it always says my card is declined. I can't buy anything.

Hi Danny724,
Welcome to the Support Communities!
I would suggest updating your billing information in the iTunes application, signing out of your account and signing back in; and then trying to complete the purchase. If the issue persists, the iTunes Store Support Team can review your account with you.
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

Hi everybody! I forgot my security questions to my Apple ID, now I can't buy anything! How do I get the answers to or change my security questions?

Hi everybody! I forgot my security questions to my Apple ID, now I can't buy anything! How do I get the answers to or change my security questions?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104203)

HT5622 When I try to purchase in my games I get a message about "enviroment: sandbox", and I can't buy anything. Why?

When I try to purchase in my games I get a message about "enviroment: sandbox", and I can't buy anything. Why?

Not good !
Same happend to me for an huour ago.
I don´t no the resens, my account are no wrong
and money existing.
What can they more wish ?
I don´t think it can help to register a new account.
Because you have same name and ID:nr
If you like, tell me whats happend after 4 oct to now

TS2446 I want to buy in iTunes. But it says this is first purchase so I have to write security answers but it doesn't appear any question. So I can't answer. And I can't buy anything how can I solve this problem????

I want to buy in iTunes. But it says this is first purchase so I have to write security answers but it doesn't appear any question. So I can't answer. And I can't buy anything how can I solve this problem????

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Hi, someone can help me with mi Apple ID? I can't buy anything because I can't remember my answers! :(

Hi, someone here would like help me with my Apple ID, I can't buy anything because I can't remember my answers. I really need help :( thanks a lot!

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(89708)

HT1918 My account is disabled, I can't buy anything, I tried to fix it, need a support telephone number

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