HT1920 am trying to make purchase but all that pops up on my i pad is puchase could not be complete. but all my billing info and log-in is correct what is the promblem
how can i make a purchase on if all billing and login info is correct?
When I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547
Similar Messages
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TS1424 When I try to Purchase an app update it says " Your Puchase could not be completed"
When I try to Purchase an app update it says " Your Puchase could not be completed" and No matter how many time I try to close the app and reconnet it still would not let me purchase, but I was able to purchase the app updates prior to this.
When I open the store in general (from my PC - Windows Vista), I get a message saying "Your request could not be completed. The item you've requested is not currently available in the Canadian Store."
On my iPad, Apps opens, but I can't browse new apps listings, but not their details.
Help? -
My safari keeps quitting unexpetedly. Also, at time the screen will turn blue and log me out. What is the matter?
Process: Safari [7279]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1 (6534.50)
Build Info: WebBrowser-75345000~1
Code Type: X86-64 (Native)
Parent Process: launchd [95]
Date/Time: 2011-08-13 22:43:14.650 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 11070 sec
Crashes Since Last Report: 9
Per-App Interval Since Last Report: 11097 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: B9CA3A1A-E0B4-4837-BA51-6BD029FD64C1
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Crashed Thread: 8
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff8a349a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8a34d881 _pthread_cond_wait + 1286
2 com.apple.QuartzCore 0x00007fff82761271 CAViewEndDraw + 129
3 com.apple.AppKit 0x00007fff82bae71f -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3516
4 com.apple.AppKit 0x00007fff82b27c0e -[NSView displayIfNeeded] + 969
5 com.apple.Safari.framework 0x00007fff88bae314 -[BrowserWindow displayIfNeeded] + 43
6 com.apple.AppKit 0x00007fff82b22aba _handleWindowNeedsDisplay + 678
7 com.apple.CoreFoundation 0x00007fff8430ab37 __CFRunLoopDoObservers + 519
8 com.apple.CoreFoundation 0x00007fff842e6464 __CFRunLoopRun + 468
9 com.apple.CoreFoundation 0x00007fff842e5dbf CFRunLoopRunSpecific + 575
10 com.apple.HIToolbox 0x00007fff861fd7ee RunCurrentEventLoopInMode + 333
11 com.apple.HIToolbox 0x00007fff861fd5f3 ReceiveNextEventCommon + 310
12 com.apple.HIToolbox 0x00007fff861fd4ac BlockUntilNextEventMatchingListInMode + 59
13 com.apple.AppKit 0x00007fff82af7eb2 _DPSNextEvent + 708
14 com.apple.AppKit 0x00007fff82af7801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
15 com.apple.Safari.framework 0x00007fff88b55452 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 177
16 com.apple.AppKit 0x00007fff82abd68f -[NSApplication run] + 395
17 com.apple.AppKit 0x00007fff82ab63b0 NSApplicationMain + 364
18 com.apple.Safari.framework 0x00007fff88d0ff62 SafariMain + 200
19 com.apple.Safari 0x0000000100000f1c 0x100000000 + 3868
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8a327c0a kevent + 10
1 libSystem.B.dylib 0x00007fff8a329add _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff8a3297b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff8a3292de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff8a328c08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff8a328aa5 start_wqthread + 13
Thread 2: WebCore: IconDatabase
0 libSystem.B.dylib 0x00007fff8a349a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8a34d881 _pthread_cond_wait + 1286
2 com.apple.WebCore 0x00007fff876f4749 WebCore::IconDatabase::syncThreadMainLoop() + 265
3 com.apple.WebCore 0x00007fff876f1c88 WebCore::IconDatabase::iconDatabaseSyncThread() + 296
4 libSystem.B.dylib 0x00007fff8a347fd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff8a347e89 thread_start + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff8a30ed7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8a30f3ed mach_msg + 59
2 com.apple.QuartzCore 0x00007fff82769396 CA::Render::Server::server_thread(void*) + 177
3 com.apple.QuartzCore 0x00007fff827692d6 thread_fun + 34
4 libSystem.B.dylib 0x00007fff8a347fd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff8a347e89 thread_start + 13
Thread 4: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x00007fff8a30ed7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8a30f3ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff842e6932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff842e5dbf CFRunLoopRunSpecific + 575
4 com.apple.Safari.framework 0x00007fff88cc8d39 Safari::MessageRunLoop::threadBody() + 107
5 com.apple.Safari.framework 0x00007fff88cc8d73 Safari::MessageRunLoop::threadCallback(void*) + 9
6 libSystem.B.dylib 0x00007fff8a347fd6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff8a347e89 thread_start + 13
Thread 5: Safari: SnapshotStore
0 libSystem.B.dylib 0x00007fff8a349a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff8a34d881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff86fcd690 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari.framework 0x00007fff88d42f6d Safari::MessageQueueWaitResult Safari::MessageQueue<***::RefPtr<Safari::SnapshotStore::DiskAccessMessage> >::waitForMessageFilteredWithTimeout<bool ()(***::RefPtr<Safari::SnapshotStore::DiskAccessMessage>&)>(***::RefPtr<Safari: :SnapshotStore::DiskAccessMessage>&, bool (&)(***::RefPtr<Safari::SnapshotStore::DiskAccessMessage>&), double) + 149
4 com.apple.Safari.framework 0x00007fff88d4136d Safari::SnapshotStore::diskAccessThreadBody() + 379
5 com.apple.Safari.framework 0x00007fff88d41b27 Safari::SnapshotStore::diskAccessThreadCallback(void*) + 9
6 libSystem.B.dylib 0x00007fff8a347fd6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff8a347e89 thread_start + 13
Thread 6: com.apple.CFSocket.private
0 libSystem.B.dylib 0x00007fff8a352932 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff84308498 __CFSocketManager + 824
2 libSystem.B.dylib 0x00007fff8a347fd6 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff8a347e89 thread_start + 13
Thread 7:
0 libSystem.B.dylib 0x00007fff8a328a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8a328e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff8a328aa5 start_wqthread + 13
Thread 8 Crashed:
0 com.apple.GeForceGLDriver 0x0000000200012010 gldAttachDrawable + 2528
1 com.apple.GeForceGLDriver 0x00000002000d63d7 gldUpdateDispatch + 14343
2 com.apple.GeForceGLDriver 0x00000002000d6c66 gldFinish + 646
3 com.apple.opengl 0x00007fff826c526d CGLFlushDrawable + 67
4 com.apple.QuartzCore 0x00007fff82771303 view_draw(_CAView*, double, CVTimeStamp const*, bool) + 2980
5 com.apple.QuartzCore 0x00007fff82770708 view_display_link(double, CVTimeStamp const*, void*) + 64
6 com.apple.QuartzCore 0x00007fff8277064f link_callback + 219
7 com.apple.CoreVideo 0x00007fff8a5170ab CVDisplayLink::performIO(CVTimeStamp*) + 431
8 com.apple.CoreVideo 0x00007fff8a516310 CVDisplayLink::runIOThread() + 754
9 com.apple.CoreVideo 0x00007fff8a515fe3 startIOThread(void*) + 139
10 libSystem.B.dylib 0x00007fff8a347fd6 _pthread_start + 331
11 libSystem.B.dylib 0x00007fff8a347e89 thread_start + 13
Thread 8 crashed with X86 Thread State (64-bit):
rax: 0x0000000001227ef4 rbx: 0x0000000000000002 rcx: 0x00007fff8a30ed7a rdx: 0x00000000e00002c2
rdi: 0x00000000e00002c2 rsi: 0x00007fff712855e0 rbp: 0x000000011a7028f0 rsp: 0x000000011a7028f0
r8: 0x000000000000d62b r9: 0x0000000000000000 r10: 0x00000000000010bc r11: 0x0000000000000206
r12: 0x0000000112894000 r13: 0x0000000114e23000 r14: 0x0000000000000000 r15: 0x000000011a702920
rip: 0x0000000200012010 rfl: 0x0000000000010296 cr2: 0x0000000000000000
Binary Images:
0x100000000 - 0x100000fff com.apple.Safari 5.1 (6534.50) <1F791A92-0E1B-FA63-8447-AD69C689F0D3> /Applications/Safari.app/Contents/MacOS/Safari
0x115683000 - 0x1156a9fff GLRendererFloat ??? (???) <490221DD-53D9-178E-3F31-3A4974D34DCD> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x1177ba000 - 0x11794dfe7 GLEngine ??? (???) <53A8A7E8-4846-D236-F3D9-DA3F2AF686D8> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x11797e000 - 0x117da1fef libclh.dylib 3.1.1 C (3.1.1) <432F5475-F934-92A0-FB49-78F03DA82176> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x200000000 - 0x200787fe7 com.apple.GeForceGLDriver 1.6.36 (6.3.6) <4F23289A-D45A-0630-8D7F-4C35A4D2AA00> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDrive r
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
0x7fff80374000 - 0x7fff80379ff7 com.apple.CommonPanels 1.2.4 (91) <8B088D78-E508-6622-E477-E34C22CF2F67> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
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0x7fff8084d000 - 0x7fff8087efff libGLImage.dylib ??? (???) <7F102A07-E4FB-9F52-B2F6-4E2D2383CA13> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff8088d000 - 0x7fff80a29fff com.apple.WebKit 6534 (6534.50) <05AEA122-3F31-0F56-4AA6-E84140C53785> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff80ac1000 - 0x7fff80ac1ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <4CCE5D69-F1B3-8FD3-1483-E0271DB2CCF3> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff80d7e000 - 0x7fff80d84ff7 com.apple.DiskArbitration 2.3 (2.3) <AAB5CC56-334A-3C60-3C27-54E8F34D754E> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff813d1000 - 0x7fff813d6fff libGFXShared.dylib ??? (???) <1D0D3531-9561-632C-D620-1A8652BEF5BC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff813d7000 - 0x7fff81ad3ff7 com.apple.CoreGraphics 1.545.0 (???) <58D597B1-EB3B-710E-0B8C-EC114D54E11B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
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0x7fff81cef000 - 0x7fff81dccfff com.apple.vImage 4.1 (4.1) <C3F44AA9-6F71-0684-2686-D3BBC903F020> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
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0x7fff82215000 - 0x7fff822fafef com.apple.DesktopServices 1.5.11 (1.5.11) <39FAA3D2-6863-B5AB-AED9-92D878EA2438> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff82346000 - 0x7fff823c5fe7 com.apple.audio.CoreAudio 3.2.6 (3.2.6) <79E256EB-43F1-C7AA-6436-124A4FFB02D0> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff82630000 - 0x7fff82683ff7 com.apple.HIServices 1.8.3 (???) <F6E0C7A7-C11D-0096-4DDA-2C77793AA6CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff82684000 - 0x7fff826c1ff7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <F743389F-F25A-A77D-4FCA-D6B01AF2EE6D> /usr/lib/libssl.0.9.8.dylib
0x7fff826c2000 - 0x7fff826d1fef com.apple.opengl 1.6.13 (1.6.13) <516098B3-4517-8A55-64BB-195CDAA5334D> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
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0x7fff82716000 - 0x7fff82ab3fe7 com.apple.QuartzCore 1.6.3 (227.37) <16DFF6CD-EA58-CE62-A1D7-5F6CE3D066DD> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff82ab4000 - 0x7fff834aeff7 com.apple.AppKit 6.6.8 (1038.36) <4CFBE04C-8FB3-B0EA-8DDB-7E7D10E9D251> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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0x7fff838bc000 - 0x7fff838efff7 libTrueTypeScaler.dylib ??? (???) <69D4A213-45D2-196D-7FF8-B52A31DFD329> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x7fff838f0000 - 0x7fff8393ffef libTIFF.dylib ??? (???) <1E2593D1-A7F6-84C6-DF8F-0B46AE445926> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
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0x7fff84250000 - 0x7fff84299fef libGLU.dylib ??? (???) <1C050088-4AB2-2BC2-62E6-C969F925A945> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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0x7fff84a10000 - 0x7fff84a1eff7 libkxld.dylib ??? (???) <8145A534-95CC-9F3C-B78B-AC9898F38C6F> /usr/lib/system/libkxld.dylib
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0x7fff84c1e000 - 0x7fff84cb8fe7 com.apple.ApplicationServices.ATS 275.16 (???) <4B70A2FC-1902-5F27-5C3B-5C78C283C6EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff84cb9000 - 0x7fff84cbbfff libRadiance.dylib ??? (???) <A9DB4D5D-4072-971B-DEF6-DDE645F415EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff84cf4000 - 0x7fff84d54fe7 com.apple.framework.IOKit 2.0 (???) <4F071EF0-8260-01E9-C641-830E582FA416> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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Model: MacBook7,1, BootROM MB71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.60f5
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB
Serial ATA Device: OPTIARC DVD RW AD-5970H
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 3
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0x06630000 / 4
There is the report
USB Device: Apple Internal Keyboard / Trackpad, -
We purchased a 1st gen ipad. We have put in a CC and a gift card, however when we try to purchase it says "purchase could not be completed." We are. Er frustrated, please help.
Did it say anything about contacting iTunes support? If so, go here: http://www.apple.com/support/itunes/contact/
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im in the military and im deployed right now i got n ipod touch but it wont let me download apps . i put all my billing info and address in but it keeps telling me that i need to contact the support to complete my transaction
it keeps telling me that i need to contact the support to complete my transaction
Then contact Support.
http://apple.com/support/itunes/contact/ -
I've just updated my iPad 2 to iOS 5.1 and now can't open MyWallet where all my secure info and passwords are filed. HELP!
The app hasn't been updated in almost a year, so it may not be compatible with iOS 5 or 5.1. They have next to no support information on their web site, so you may need to email them:
[email protected]
The normal route for a single app that won't launch is to remove and reinstall it, but that would probably lose all your information unless you have it synched to a computer. I'd suggest contacting the developer.
Update: their Twitter feed says that they've had to do a number of updates for iOS 5.1 to fix an issue that was crashing all their apps under 5.1, and have submitted them to Apple. So stay tuned for a while and look for an update.
Regards. -
The Itunes store constantly asks me to Improve Apple ID Security by adding three secret questions but won't accept my valid password. I have tried to reset the password, update the billing info and it still won't let me make any purchases.
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
I am trying to download free apps but I am asked to verify my I'd in order to make purchases but the app is free why
Every Apple ID has to be verifyed and have payment credentials.
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Do you need to use an email as an apple ID? We have a family email which is currently the apple ID so I can keep track of purchases but i have 2 iPhones and 2 itouches. Can all 4 devices have different apple ID under the same email address. Also I wanted to know because for the game center we wanted to keep track of each individual not just o e account. DID I MAKE SENSE
Figured it out. Thanks.
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I've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all?? plz help me
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
I have a ipod 4th gen and it wont connect to my windows computer at all. I've tryed to reset it but its been 10 min and it wont go back to normal. I use the wall plug in to charge it. also it wont charge on my computer but other wise it works fine. I need help!
What have you tried so far in terms of troubleshooting this issue? Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock -
I keep getting an error message that I have an invalid security code when trying to make purchased in itunes. But my security code and billing info are valid. How do I rectify this problem?
Did you ever get an answer to this? Im having same issue now! So frustrating!
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I have a problem I'm trying to buy in a particular application, but show me a message as the picture We have allowed the purchase of applications and still show me message " your purchase could not be completed " for assistance contact itunes
Then do as the message says and contact Apple
ITUNES SUPPORT BILLINGS etc
http://www.apple.com/emea/support/itunes/contact.html or https://expresslane.apple.com/Issues.action -
It gives me that message and it is really annoying. I am connected to 3G, Cellular Data is one, all that jazz ...
Lachy15 wrote:
...it says purchase could not be completed contact itune support idk what to do...
Well, this is a bit of an off-the-wall suggestion but I suppost you could try contacting iTunes Support.
Go to https://getsupport.apple.com ; click 'See all products and services', then ' 'iTunes', and then 'iTunes Store', then 'Purchases, Billing & Redemption'. -
i have forgotten my security question answers,i clickthe link to reset questions to my email address(done this about 20 times) no mail sent back by apple i want to make purchases but cannot
Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html
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