HT1923 Tried to do an itunes upate and found this message program cant shut because MSVCR80.dll is missing from your computer now says I should reinstall itunes, do I need to do an uninstall first
Using Windows 7, I attempted to install an update for Itunes, when i returned to computer it gave this message ....Program cannot shut because MSVCR80.dll is missing from your computer. When I tried to open itunes it told me becuase of this error I needed to reinstall Itunes, my question is do I need to uninstall first before installing and will I lose contents of my library if I uninstall?
Hey Dianna Walker,
Thanks for the question. Yes, you'll want to completely remove iTunes and all related components (it is important to remove all components in the order listed):
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Note that uninstalling iTunes will not affect your iTunes Media folder or iTunes Library.
Additional Information:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M.
Similar Messages
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trying to install the newest version of itunes on my pc and am getting "program cant start because msvcr80.dll is missing from your computer" reinstalling doesnt work. and then it says error 7 (windows error 126). Any help would be appreciated. Using Windows 7 enterprise on an hp Z600
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
hi i am having a problem with itunes on this computer every time the computer comes on i get a notification which says"the program cant start because MSVCR80.dll is missing from your computer,try reinstalling the program to fix this problem" but when i click on ok it just keeps popping up 4-5 time and then gone.and i cant dopwnload the itunes again.help
You need to work through the user tip: https://discussions.apple.com/docs/DOC-6562
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just tried to install itunes but it wont open without numerous messages saying the above code is missing any ideas guys
Hello, SNEAKYSNEAKY2ND.
Thank you for visiting Apple Support Communities.
Here are the steps I would recommend going through as they should resolve the issue.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
Jason H. -
how do i resolve this....the program cant start because MSVC.dll is missing from your computer.ive uninstaled and reinstaled i tunes, still getting this message
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components; this won't normally affect its library, but that should be backed up anyway.
(99150) -
Error message is listed in topic..appreciate any help
thanksI've just (finally) managed to fix this problem today. I checked the Apple Support forums, and it seems a lot of people are having the same problem.
I rang the Apple Support line, and the very helpful man (thanks Alan!) talked me through it stage by stage. If you go to the following page on the internet: http://support.apple.com/kb/TS5376 it takes you through the process. WARNING - it takes a little time!
Basically, the first thing you have to do is go to your Program Files and double click on your iTunes folder. There'll be a number of files with the suffix .dll - you need to move all the .dll files from that folder to your desktop - you can simply click and drag them on the desktop..
Next, uninstall iTunes - go to Control Panel / Add/Rempve Programs and when the list comes up remove iTunes. This will take a few minutes... Then reboot your computer.
Next, go back to Control Panel / Add Remove and Remove - IN THIS ORDER -
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot again!
Next, check in your Program Files that the iTunes folder is completely gone - if it has, great: if it hasn't, right-click on the folder and press Shift and Delete - it will say "Are you sure you want to completely remove the folder "iTunes"? Click on "Yes".
Reboot!
Then go to the iTunes download page and voila! It should download iTunes without any problems... well it did for me.... Good luck! -
My itunes won't open - it says: 'The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem' I have tried un-installing then re-installing itunes and I still get the same message?? Can anyone help?
I have the exact same problem.
I have uninstalled the program, rebooted and downloaded the update again. Same problem, same message.
Please, where is that missing MSVCR80.dll? I don't remember misplacing it.
I'm a Windows 7 user. -
all of a sudden I'm getting a 'itunes.exe - system error It says the program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem. I have tried to reinstall and still can't open itunes. help!
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
I just tried to upgrade to itunes 11.1 but when I tried to open itunes I got this message "Program can't start because msvcr80.dll is missing from your computer, try to reinstall" which I did twice but to no avail.
this worked for me
http://support.apple.com/kb/TS5376 -
All of a sudden my iTunes stopped working, and I get the following error messages:
1. the program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem
and
2. iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126).
Now I've checked the forums and followed the advice of uninstalling all Apple applications, rebooting, and reinstalling iTunes.
This is not working. I've tried installing as Administrator but doesn't make any difference at all.
There must be a way to fix this? I'm not a tech geek but I want to avoid having to take my laptop back to factory settings to sort this out.
ThanksClick here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99192) -
Hi, I hope some one can help as I updated my version of iTunes and now get the error "The program can't start because MSVCR80.dll is missing from your computer". I understand that I need to delete and reinstall iTunes but all of my music has been uploaded from CD's and I'd like to know if these are safe if I delete iTunes of if they too will be deleted. I have over 1300 songs so this is a big question for me. Many thanks.
Under normal circumstances, an uninstall/reinstall doesn't touch your content. (That being said, it's still always a good idea to maintain a current backup at all times in case of disasters of any sort.)
First try updating to iTunes 11.1.5.5, using an installer downloaded from the Apple website:
http://www.apple.com/itunes/download/
If you still get the errors after that, try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
After using iTunes for years I suddenly am prevented from opening it. I get the following message: "The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem."
Upon trying to reinstate I am thwarted with this: "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)
Can anyone help? Thanks.Click here and follow the instructions.
(98818) -
Despite trying to unistall and reinstall iTunes, I continue to get the message "the program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem."
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99385) -
I ran an iTunes update. It failed with the message "System Error. The program can't start because MSVCR80.DLL is missing from your computer. Try reinstalling the program to fix this problem." I tried reinstalling but get the same message. I looked in my Recycle Bin for that file name but there is none there. Is this a new file that iTunes wants?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99683) -
I'm trying to logon on to my itunes, but I keep getting an error "The progro can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix the problem.
iTunes 11.1.4 for Windows - Unable to install or open - MSVCR80 issue - http://support.apple.com/kb/TS5376
iTunes for Windows: Missing MSVCR80.dll - https://sites.google.com/site/appleclubfhs/support/advice-and-articles/itunes-wi ndows-missing-msvcr80-dll - install as administrator.
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