HT1925 I have upgraded to itunes 11.3.8. My library is showing, however I can't log onto itunes. I have logged in with my apple id, but it doesn't come up. Help?
I have upgraded to itunes 11.3.8. My library is showing, however I can't log onto itunes. I have logged in with my apple id, but it doesn't come up. Help?
When I click on itunes store within itunes, the screen comes up blank. I'm using a macbook pro.
I have the same problem. Unfortunately, the troubleshooting link you added has the first step listed as "Verify that FaceTime is enabled in FaceTime > Preferences" which we (the original poster and I) can't do as our Preferences are greyed out. We can't click on them to verify anything.
In FaceTime itself it's verified my apple id (also double checked via the site) and then it says the email is "verified" but then it freezes and after a minute or so it says "Could not verify the email address. Please check your network connection and try again."
After checking the network connection, it still doesn't work. It's rather frustrating as it all worked fine until about a week or two ago.
Any help would be appreciated.
-H
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I have managed to associate my iPod Touch 5th generation, iPad 2 and my PC with my Apple ID alright, but I couldn't do this with my iPhone 4s. Granted , the iPhone was originally my mum's who lives in another country and I simply made a whole reset to factory setting when I started using the phone. It says there that it takes 90 days for an Apple device to be allowed to associate with another Apple ID , but I've been using the iPhone for almost half a year now and I still haven't got any option to authorise the device to my Apple ID and it hasn't appeared in my account's list of devices so far.
Do I have to return to my home country, connect the iPhone to my mother's PC and remove the device from her account's list of devices? Is there any other way?Thanks for the reply, have checked and that seems to be the problem, I have plugged in my ipad and the missing app has appeared.
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I plug in my Ipod but it doesn't come up in Itunes like it did before. It always came up under Genres, etc. I don't know what to do. There is an Icon on the top Right of the screen and when I click on it the information on my Ipod comes up. I can't do anything w/it after that. I would appreciate any help at all. Thanks to any and all.
Make iTunes 11 look and function more like iTunes 10:
From the upper left corner, choose “Show Menu bar”
From the “View” menu, choose, “Show Sidebar”
Now your iPod device shows up as is did before. -
I changed my username on Apple, but it doesn't come up on my ipad. The old username comes up, and I can't access itune or icloud. How do I fix this?
Hello there, Confused Apples.
The following Knowledge Base article offers some step-by-step instruction for changing the email for your Apple ID:
Change your Apple ID - Apple Support
Sign out of iCloud, the iTunes Store, App Store, FaceTime, Find My Friends, Find My iPhone, and iMessage on each device that uses your current Apple ID for these services.
Go to My Apple ID.
Select Manage your Apple ID and sign in. Forgot your password?
Select Edit next to Apple ID and Primary Email Address.
Enter the email address that you want to use as your Apple ID, then select Save Changes. Apple will send a verification email to that address.
Open the email from Apple, then click Verify Now. Didn't receive the email?
When the My Apple ID page opens, sign in with your new Apple ID email address and password. When you see a message that verification is complete, you can start using your updated Apple ID.
Remember to update the features and services that you use with Apple ID.
Learn how to use and manage your Apple ID.
Additionally, this article is helpful with what to do, after you've changed your Apple ID:
Apple ID: What to do after you change your Apple ID - Apple Support
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
My dad has itunes on his PC. I don't have my own but I recently have an iPad mini and an iPod. I don't know how to get songs onto itunes on the PC, using a different account or at least private/ separate..
So how do I create a separate I tunes on a PC which already has itunes... Or if not can I plug my iPad to the PC and use itunes on my iPad, and drag mp3s from a computer.
I'm not sure what the equivalent of a desktop is on the iPad.. And I don't actually know how to use the icloud either...
Can anyone start me off, given it have a iPad and use of a PC - not mine with existing iplayer
I do have spotify soundcloud so I could potentially use these.. If there is a route of getting either mp3's etc to end up on my iPad or iPod.
Kind RegardsiTunes 11
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. You can also do a Crtl+S to show the sidebar. The sidebar is where Devices appears. and Control+B to show the Menu bar
To import music into your iTunes library on the computer go to iTunes>Help>iTunes Help>Add items to iTunes and follow the instructions
To sync to your iPod go to iTunes>Help>iTunes Help>Sync your iPod....>Sync You Device and follow the instructions. -
I tried updating my iPhone3g through itunes. Now i'm stuck in recovery mode and i've EVERYTHING even websites and such but nothing worked out! I've also tried restarting and fiddling with the home button but nothing still worked. Please help! What should I do??
Well, if you've indeed tried EVERYTHING, then you'll need to bring your phone to Apple for evaluation.
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I just updated to the newest software and all my apps were deleted. I have tried syncing on itunes but it doesn't work. Help!
Try ReSynching to iTunes. If you set up sync to the cloud, turn that off, resync to your PC. That should bring them back. You can then turn on sync to cloud again.
You may, however, want to re-think that. There is a lot of chatter about the cloud being the source of some if not many of the battery issues. Personally, I decided to rurn the cloud off until the Battery-gate issue is resolved.
Good Luck. -
Somehow I received a free movie which I didn't want. It started to download automatically when I opened iTunes. I don't want it to download and can't stop it. I have other cds that I would like to download but this movie is in the way. Help
it's best to just let it download, then delete once it is on your computer.
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I have given my iPad and iPhone to my wife, she has synchronized with her Apple ID but it keeps going back to my Apple ID when she tries to purchase something in iTunes. Do I need to deregister the device and register it in her Apple ID?
What id shows at the bottom of the Featured tabs in the App Store apps on the two devices ? If they still show your account id then try tapping on the id and log out of it and your wife can then try logging in with her account.
Any content that is already on them that was downloaded by your account will remain tied to your account, so only your account will be able to download updates to your apps. -
HT1473 I click "add file to library" and then the song i want, but it doesn't come up
Im really POed at the new iTunes on so many levels. first, the iCloud makes all songs i bought when i was 11 and deleted when i was 13 again. me and my little sister share the same account, but we have different computers so we don't have each other's song. now, thanks to iCloud, we do. i do not want carrie underwood or justin bieber, abd she doesn't want david bowie and led zeppelin. right now, the icloud isn't working, which is fine right now, but it's not right.
ok, about "adding music and other content to iTunes." you used to be able to drag a file from your documents to your library and it would be copied onto it. i am under the impression that that isn't the case anymore. I've tried a billion times and it hasn't worked. even when im on the led zeppelin section of my library and i drag "over the hills and far away" it won't budge; there's still only 6 albums and 10 songs. so i clicked "add file to library" and then the song i want, but it doesn't come up. and i did this a zillion times with a bunch of different songs, and nothing.
another problem is that the files are screwy. "houses of the holy" is on the album physical graffiti, not houses of the holy. if i edit the song's info to physical graffiti, all the other songs that are supposed to be on houses of the holy go into physical grafitti. when i go to song info, they still say houses of the holy. i just tried changing it again, and now all my led zeppeling albums are labeled houses of the holy. WHAT IS THIS MADNESS!?!?!?!?!
#NewiTunesSucksGo to edit-preferences-advanced-
uncheck 'keep itunes media folder organised'
Then make changes and see if itunes keeps the new info...
But warning! if you allow iTunes to organise your files in the future these change will be undone I believe. -
Don't know if it's sync or icloud but I have started getting thousands of ithmb files in my pictures library each day. I can't open them and I have to continually delete them. Anyone else have this problem?
Unfortunately... Once the Device is asking to be Restored with iTunes... it is too late to save anything...
See Here > http://support.apple.com/kb/HT1808
However... Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Jessica Sanchez wrote:
I am installing itunes to a laptop and have not sync device to this lap. ...
Using a computer, other than the one you have regularily been Syncing and Backing up to, was the begining of your issue. -
when i try to sign in to icloud with my apple id i get this error com.apple.appleaccount error 403
If you've already reset the password and changed your payment information, then the next best thing to do is call Apple directly and ask for iTunes Billing Support. Your account is likely disabled on their computers as part of their fraud prevention protocol. You may have to verify yourself as the account holder to get the account enabled again.
Good Luck! -
Hi,
I had forgotten my password and made many attempts to log on to my Ipad. Finally after remembering the password it was to late to enter it. My screen says "Ipad is disabled, log on to ITunes. I logged onto ITunes and nothing is recognized an I cant find a category for correcting the problem. Any help will be greatly appreciated. ThanksHow can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I've logged onto iTunes, but it's asking me security questions because it's a new device, and I'm getting the answers wrong, but iTunes wants to reset but send the new passwords to my ex partners email address how can I get round this.
I believe part of the recovery process is you get an e-mail allowing you to reset questions. If that e-mail isn't correct either because your son set it up then you really have no option but to ask Apple again. They are getting strict abotu security and given the number of "My iTunes account got hacked" posts here I can guess why. They have no way of knowing you really are the owner of the account. It's like me going to a policeman and saying, "See that car over there? That is mine, can you open the door for me?" and the police opening it on that basis alone.
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
Hi, I have lost all iPad safari bookmarks. Have tried reset without erasing data and hold home and sleep button together but when go to safari all safari bookmarks still lost. Is there any case help me get back my iPad safari bookmarks ? Currently my safari is hanged, can't surf webs or anything. I saw the safari tab on iCloud is on, but I don't know using iCloud. Please help me get back my iPad safari bookmarks. I have contact Apple but could not set chat session. I have my Apple ID registered same with iCloud, also same during the time I have all iPad safari bookmarks lost. My iPad never synced on computer since I bought it with set at local store. Please help me get my iPad safari bookmarks back, thanks.
Hi, I quitted Safari and press and hold the Home and Sleep buttons silmutaneously unti the Ipad turn off and on with the logo Apple appears but it has hanged on and fixed to the point. I do it again hold the Home and Sleep buttons silmutaneously and the Ipad turn off and on again with the Apple logo but it still is hanged on the same point. I have do it a few more time, it still hanged to the same point for few hours with no change (like picture):
I think my Ipad is fault now. I guess I must connect it to the computer with itune, or something. So my case is this: at the moment everytime I hold the Home and Sleep buttons the Ipad always off and reappear with the Apple logo and be hanged on (like the pic), and I need restoring my Ipad Safari bookmarks... so I guess I need using Itune or something to get back the Ipad then using Icloud or blah. Please guide me for the step, Im not sure if connect to PC, if any that my Ipad data would lost, or is there anyway that I also can get back Ipad Safari Bookmarks after connecting to PC, also the how using Icloud. There is no Apple store or service store in my country so I think I must do it my self. Feel free to share your guide, thanks.
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