HT1933 My younger sibling was playing my Sims Free and Purchased something for $20.99, but it come up with error, but is on my recent purchases.. Also what she purchased hasnt even come? Can i be refunded?
My younger sibling was playing my Sims Free Play and Purchased something for $20.99 by accident, but it come up with error and the money has not yet be debited from my account and is on my recent purchases so im expecting the money to come out any minute.. Also what she purchased hasnt even come? Can i be refunded?
I'm sorry, but your sister, unless she had already turned on the "Find my iPhone" feature and the person who took the phone has not disabled it, is out of luck. She should report the theft to local police authorities, including the serial number of her iPhone. While her experience is unfortunate, there are good reasons why Apple cannot do anything else about it.
I hope she gets her phone back.
Best of luck.
Similar Messages
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Jakarta, 05th September 2012
Subject : Can't buy the gold in crime city HD.
To whom may concern :
My name is Mr. Gunawan, now I was playing crime city hd, and I have buy 2 times gold in that game, using the same creadit card.
but when I want to buy the third times, can't it's said "Please contact itunes support to complete this transaction"
so I was think may be something wrong with my credit card, and I direct call my credit card to check to make sure that I still have limit,
according to my credit card customer service, everthing is ok, nothing wrong with my payment, the limit is more that enough for the next transaction.
I try to buy it again, but still can't and it's said "Please contact itunes support to complete this transaction"
pls kindly advise. So I can keep continue playing playing crime city hd.
Best regards,
Gunawan
<Personal Info Edited By Host>These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your email address from your post.
You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
My 6 year old was playing on an app we have used for ages then last night i recieved numerous emails stating about $600 of in app purchases had been made! i dont know how this happened as my child does not know my apple i.d. password!
You can try contacting iTunes support and see if they give you a refund or credit for some/all of it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchaes, Billing & Redemption.
To stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases, and also in Restrictions change Require Password to 'Immediately' - the default is 15 minutes during which it doesn't need to be re-entered. -
i connected my iphone 3g to itunes which was in 4.1 firmware and itunes ask for an update which i downloaded an updated the phone to version 6.1.3 but my phone cannot start it shows no service my sim card is not getting network and i cannot use the phone. what should i do.?
First, you do not have a 3G if you could upgrade it to 6.1.3, because 4.2.1 is the last version that will work on the 3G. So you either have a 3GS or you somehow hacked the phone to install an incompatible version. You can check the model you have by entering your serial number here: https://selfsolve.apple.com/agreementWarrantyDynamic.do
Assuming you have a 3GS the most likely reason for your problem is you have a gray market phone that was hacked or jailbroken to unlock it. When you upgraded it you removed the hack, so the phone is now locked to its original carrier. -
Hi. I am having issues with copying files to my shared WB 2TB HDD connected to my airport extreme. Comes up with error 50. I am using a Macbook Pro to copy from so not sure what I am doing wrong. Can someone help? thanks Rory
These links might provide some information that may be of help.
http://support.apple.com/kb/TA20831
https://discussions.apple.com/message/2035035?messageID=2035035
I've encountered this error myself upon occasion. If I remember correctly, it was a permissions/ownership issue with the some of the files I was copying. -
I have iPhone 3GS, no sim-free, and it locked (tried to update to 6.0). How can I unlock it?
I have iPhone 3GS, no sim-free, and it locked (tried to update to virsion 6.0). How can I unlock it?
What do you mean how can you unlock it? If it was truly "sim-free" it would not have locked when you updated.
ONLY the carreir the phone is locked to can authorize unlocking it. Contact them if you haven't managed to brick it entirely now. -
No matter what i Do it comes up with error code 9 and wil not even find the Iphone 3GS 16GB ....What to do ??
The Home and Sleep buttom does only promt the Connect to itunes...
Have closed down anti V and is admin and so on.....
Regards MartinHello mftoby,
Error 9 occurs when the device unexpectedly loses its USB connection with iTunes.
This issue can usually be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
iTunes: Troubleshooting security software issues
http://support.apple.com/kb/TS3125
Note: For best results and the fastest resolution, it may be best to try the restore on a different computer. This will help isolate if it is an issue with the device or the computer itself.
Thanks,
Matt M. -
Just got new air and trying to set up. When I put in my Apple ID and password it comes up with error message 'can't sign in because of server error. Try again signing on.' Trying again does not fix. I know my ID and PW are right as work on other apple devices I have.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
Ipod comes up with ERROR 13019
(copied from here)
Resolution
Update to the latest version of iTunes. The latest version of iTunes can be downloaded from this page. If updating to latest version of iTunes does not resolve the issue, continue: Error occurs while syncing music
The error will most commonly occur while syncing music. This issue can be resolved by following these steps:
Select the device name in iTunes under Devices.
Click the Music tab and under the Sync music option, choose Selected playlists.
Deselect the Voice Memos playlist.
Click Apply and then click Sync.
If the above steps do not resolve the issue, check the device and the iTunes library for duplicate voice memos. If you find any duplicate voice memos, delete the duplicates and then sync.If those steps do not resolve the issue, then follow these steps:
Select the device name in iTunes under Devices.
Click the Music tab and deselect the Sync Music option.
Click Apply and then click Sync.
After the sync is complete, reselect the Sync Music option.
Click Apply and then click Sync.
Test in a new user account
If the steps above do not resolve the issue, attempt to sync with iTunes while logged in as a new admin user. Follow these steps to create a new administrator user:
Windows XP, Windows Vista, and Windows 7
Mac OS X
From the Apple menu, choose System Preferences.
Choose View > Accounts.
Click the "+" (you may need to authenticate to be able to click this).
Give the new user account a name and short name and enter a password.
Select the checkbox for "Allow user to administer this computer". This makes the user an admin user.
Click Create Account.
Log out and then log in to the new account.
If the error does not occur in the new user account, other content is causing the error. Proceed to the next section.
If the error does occur in the new user account, the issue may be caused by content downloaded or created on the device, such as podcasts and voice memos. Removing content from the device may address the issue.
Error occurs while syncing other content
If the error occurs while syncing content other than music (applications, podcasts, and so on), perform the same steps as above, but deselect the content that stops the sync. Deselect one type of content, then attempt to sync. Continue until you sync without error. Deselect Apps last, since restoring your Apps would take longer than restoring other content. -
Every time i empty my recycle bin it comes up with error code -50. What can i do
every time i empty my recycle bin it comes up with error code -50.
Some trash tips:
http://support.apple.com/kb/HT1526?viewlocale=en_US&locale=en_US
http://osxdaily.com/2012/07/19/force-empty-trash-in-mac-os-x-when-file-is-locked -or-in-use/
http://www.thexlab.com/faqs/trash.html
http://fairerplatform.com/2013/10/force-empty-trash-os-x-mavericks/
You can also download TrashIt, it can be helpful in stubborn situations:
http://www.nonamescriptware.com/ -
Question ? Trying to install latest iTunes on my pc comes up with verify that u have sufficient privileges to start system services tryed a few times can anyone please help
Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy -
The auxillary jack on my Itouch does not allow sound to come through with headphones, though it works in a dock as well as external speakers. How can I fix this?
You can try the standard fixes of reset, restore from backup and restore to factory defaults to rule out a hsoftware proble. Frequently it is to to a problem with the eadphone jack and the solution is to replace the jack.
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I have 2011 iMac it came with os x 10.6.6 i just upgraded the hard drive and now i cannot install OS X 10.6.6 every time i start installing after selecting the language it come up with error " OS X can't be installed on this mac " please help
Be sure to start your iMac using its original grey System Install DVD: Insert that disc and start your Mac while holding the d key. At the Mac OS X Utilities screen select Disk Utility and format the hard disk. Select "Mac OS X Extended (Journaled)".
Then, install OS X. -
My phone as come up with error 1015 can you let me know what it is
my phone is a 3 g and as come up with error 1015 can you tell me what this is
This will occur as a result of "jailbreaking":
Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues
Inability to apply future software updates: Some unauthorized modifications have caused damage to iOS that is not repairable. This can result in the hacked iPhone, iPad, or iPod touch becoming permanently inoperable when a future Apple-supplied iOS update is installed.
... It is also important to note that unauthorized modification of iOS is a violation of the iOS end-user software license agreement and because of this, Apple may deny service for an iPhone, iPad, or iPod touch that has installed any unauthorized software.
You're on your own. -
I have a ipod 1st gen. its frozen and wont back up. comes up with error code 1. can someone please help.
Hi billewen690,
The resource below may help troubleshoot the issue you are having with your iPod touch being unresponsive.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412
Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Get more help
If you still need help after trying the steps above, contact Apple Support.
Last Modified: Jan 14, 2015
Hope that helps ...
- Judy
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